Gooding Group Arvostelua 

70
•
TrustScore 3/5 tähteä

2,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I wouldn’t given 1 star .. this company is poor at communicating with customers.. expect you to be available whenever suitable for them , with no consideration that people have to work / other commit... Näytä lisää

Saanut 1/5 tähteä

I have never experienced such terrible service. Goodings wardrobes were fitted in our new build. We had them in three rooms. In all three rooms there were issues including doors being damaged, not... Näytä lisää

Saanut 1/5 tähteä

Placed an order almost a month ago and actually sent an email a week ago for an update with not even the decency to reply to that. 6 weeks on now and the Item is still nowhere to be seen and we are lo... Näytä lisää

Saanut 5/5 tähteä

We had a standard built-in wardrobe in our flat from Gooding Group but wanted custom shelves at the bottom to maximize usable space. They replied really quickly, answered our many questions, built us... Näytä lisää

Yrityksen tiedot

  1. Kalustevalmistaja

Yrityksen kirjoittama

The Gooding Group is a privately owned manufacturing business focused on the production and installation of fitted furniture to the new build sector. Whilst wardrobes represent the majority of our activity, our Home Office and Understairs products are becoming increasingly popular and our fireplace offering also continues to operate successfully.


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

70 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,8

Kaikki arvostelut

(70)

18 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Brilliant from start to finish...

I decided to use Gooding Group to supply and fit bespoke wardrobes in my property. They were brilliant from start to finish, the process was made really easy, there was always someone to answer any questions I had, and the quality and finish of my wardrobes is fantastic. I would recommend.

24. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service from start to finish

Great service from start to finish; So very happy with our walk in wardrobe.
Thanks!

26. marraskuuta 2022
Oma-aloitteinen arvostelu
Gooding Group-logo

Vastaus yritykseltä Gooding Group

Hi Danny, we are so glad that you were impressed. Enjoy your new wardrobe!

Saanut 5/5 tähteä

Loving our new wardrobes¬

By the time we moved into our new build, our Gooding wardrobes were already there and I love them! The finish is just perfect (though I now fear sticky fingers!!), and they fit so perfectly in my new bedroom. Would really recommend

28. lokakuuta 2022
Oma-aloitteinen arvostelu
Gooding Group-logo

Vastaus yritykseltä Gooding Group

Hi Lucy, we are very glad that you are so pleased! Enjoy!

Saanut 1/5 tähteä

Awful experience

Was advised to use Gooding through my Builder, wish I hadn't.

Within 2 weeks, the plastic coating on the MDF wardrobe frames were peeling off. From little to usual contact. Poor materials used for the prices they charge.

Customer service was poor. Advised that someone was coming to fix and replace parts on the wardrobe... then didn't turn up after i took time off to be home. Then didn't contact me for a whole week after to apologies or reschedule.

I've managed to get a full refund from my builder and I'm getting the wardrobe removed at my own expense. Waste of time, money and effort!

5. elokuuta 2022
Oma-aloitteinen arvostelu
Gooding Group-logo

Vastaus yritykseltä Gooding Group

Hi Rosanna, we are so sorry that you had a negative experience with us. We have recently expanded our team to improve our service. We will look into this feedback further internally to understand the root cause. Kind Regards, the Gooding Team

Saanut 1/5 tähteä

The worse possible supplier

The worse possible supplier. Their sales team took 2 weeks to return several contacts, once approved I had to chaise their office for the invoice so payment could be made and order sent to production. After 4 weeks I discovered my order was never requested as the invoice never sent. Honestly, I think I contacted them over 10 times, so definetely I don’t recommend this company. I canceled the order!

17. toukokuuta 2022
Oma-aloitteinen arvostelu
Gooding Group-logo

Vastaus yritykseltä Gooding Group

Hi Kati, we are very sorry that you have had a negative experience with us. We have made a series of improvements in our processes since this review was made and trust that issues of this kind would not affect future customers. We appreciate that this does not rectify the experience that you had, but we are grateful for the feedback so we can continue to improve. Apologies and kind regards. The Gooding Team

Saanut 2/5 tähteä

Awful customer service

Honestly, do not use Gooding Group for your wardrobes if you can help it (we couldn’t as they were used by our housing provider). Customer service is shocking, I wanted to get some interior organisers fitted and had to chase them several times just to get this sorted, it felt like they were not bothered about taking this job on. Then when I specified which interior I wanted, I asked for the picture they had sent, didn’t notice that it was extra to get the second rail in, so I essentially paid nearly £800 for a few shelves to be put in. Extortionate prices for such bad service. Really do not waste your time.

19. maaliskuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I have Gooding fitted wardrobes…

I have Gooding fitted wardrobes installed as part of my new build specification and am having difficulty in getting any form of contact from them, even going via the housebuilder customer care team !
The soft close mechanism isn't functioning and whilst it's not that important in the grand scheme, it would have been courteous of them to contact me after having been asked on 2 occasions already. They're now being asked a third time by the builder !

21. tammikuuta 2022
Oma-aloitteinen arvostelu
Gooding Group-logo

Vastaus yritykseltä Gooding Group

Hi Clive, we appreciate this feedback and as a result have made some changes to our team structure to improve outward communication to both house builders and home owners. We are sorry that you have had a negative experience and trust that your feedback and the improvements we have made because of it ensure similar future issues can be avoided. Thank you for taking the time to review and apologies again that the experience you had was below expectations. Many thanks, The Gooding Team.

Saanut 1/5 tähteä

We would not purchase Gooding Wardrobes…

We would not purchase Gooding Wardrobes again as their poor after sales service is disappointing I would hop that developers do not continue to use them either reflects badly on them

And it took them just one year to reply I need say little more about this worse than poor outfit

30. marraskuuta 2021
Oma-aloitteinen arvostelu
Gooding Group-logo

Vastaus yritykseltä Gooding Group

Hi Owen, thank you for taking the time to review and apologies that the experience you had was not a positive one. The service we provide to developers and their customers is generally extremely positive and we are sorry that your experience did not fall into this bracket. We have fed back to the team that additional steps are required in our aftersales processes to avoid future occurrences of this nature. Kind regards, The Gooding Team

Saanut 1/5 tähteä

Poor materials and poor management

Poor materials and poor management
I bought a new build house and I was offered fitted wardrobes from Gooding Group. After a few weeks the edges were splitting, I think the material was wet at the time of installation. The installer came to check and ordered new parts to replace the damaged ones. today he came to install because the materials had "been delivered to site" but the material was not in here for the wardrobe fitter to do his job.

19. helmikuuta 2021
Oma-aloitteinen arvostelu
Gooding Group-logo

Vastaus yritykseltä Gooding Group

Hi Jose, appreciate that this review was posted some time ago so apologies for the delay in reply. Our production processes mean it would be very unlikely that the goods were wet at the time of fitment, however regardless of the cause of the negative experience, we are deeply sorry that this occurred. Our quality checks have changed considerably in the last 18 months so we strongly believe that issues of this kind would should not reoccur. We are sorry that these improvements were not in place at the point of your order so your negative experience could have been avoided for you too. Kind regards, The Gooding Team

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin