Great Little Trading Co. Arvostelua 

Ordered back on the 29th June with 'delivery within 7 days'. Since then I've still not received the bulk of my order, I had an email AFTER ordering saying 10 working days, then a further email saying now 14 working days. I emailed a week ago to ask when I would likely be receiving the order and was fobbed off with a £15 discount off a future order which I declined without any actual update of my order. After chasing again they have now stated they can't even find the product in the warehouse despite still selling it online citing a 7 day delivery window.

The status of the order should have been checked when I first chased, so I could have resolved and made a choice as to what to do. Poorly managed, little in the way of apology and now assuming I'll be waiting for just as long for a refund.

AVOID AVOID AVOID

Thank you for the beautiful items

I opened my book sling to assemble to find the fabric sling was missing. I immediately contacted GLTC and they sent the slung by courier as my grand children were arriving. Very impressed with this speedy service.

Love my toy chest too - perfect for our space

I had an issue with a damaged order. Sally helped me resolve this almost immediately. I would highly recommend GLTC due to the service and aftercare you receive should you (hopefully not) have any issues!

I will be a repeat customer and not put off by this!

ORDER 10081795406
It is now 4 weeks we have placed our order, incompetent, useless staff can t find our bed ( they have no less than 13 other beds in that style, still can t find any of them😱!!), still blaming it on shambolic warehouse move logistics , and now to add insult to injury we are being either fobbed off or ignored, no reply to our emails any more and nothing to say to our Special Needs son who so wanted this bed as the more grown up version of his beloved Aspace Charterhouse Daybed, this is just disgusting and beyond infuriating, zero customer service, zero customer care.

Absolutely awful company, I ordered a book case over a month ago and nothings arrived. I’ve sent several emails and tried contacting them on Facebook too and no response. I have no idea if it’s even been despatched and I can’t even get a refund at the moment as I’m getting no response back to my emails. I’d never use or recommend this company to anyone, but I will be taking this further.

Genuinely concerned that this company is in financial trouble. Placed an order on the 11th May. It’s now the 4th of June and still not been dispatched. Emailed numerous times and they keep fobbing off excuses about warehouse moves. Would never have ordered if I’d known this would be the case. So disappointing

I ordered an item for my granddaughter and found out she already had it. I emailed Great Little Trading Co and even though the item had been sent out (really quickly) they arranged for it to be returned to them and refunded me straight away. Wonderful customer service.

I ordered the Paxon modular shelving unit on the 24th April, which was part of my son’s birthday present to do up his room.

I ordered a couple of parts from Habitat due to having a voucher there, and it came next day.

The rest from GLTC have still not arrived, and will be a month since ordering. This is after chasing (as was not told this would take this long) and being told ‘it will be within 2 weeks, if not sooner’. As of Monday, that will have passed.

In all my emails, not ONCE was an apology given. Just ‘this is the update’.

Absolutely appalling service, and had I not already ordered the parts from Habitat (of which the return time has lapsed due to how long it’s took GLTC) I’d be cancelling and going elsewhere.

Don’t blame your warehouse move - this is your poor planning and management.

I will never order from them again and will advise anyone else to do the same.

Ordered on 22nd April and haven’t received it 3 weeks later - asked for a delivery estimate but told they can’t give one, then finally got a tracking number yesterday, only to be contacted by the delivery company this morning to say they’ve not received the item yet either - seems to be chaos! They’re blaming a warehouse move, why they are still taking orders they can’t fulfill? No sincere apology, or offer of a discount or partial refund etc., just really poor customer service. The delay has delayed completion of my son’s bedroom which was meant to be done for his birthday (there is a handyman waiting to fix furniture to the wall, so it has delayed all the other jobs he’s coming to do too). I’ve ordered a few times in the past and recommended them, but they’ve lost my custom for how poorly this has been handled.

I am very disappointed with Great Little Trading Co. It feels as though everything that could have gone wrong has gone wrong throughout the whole customer experience. Initially I experienced site issues meaning that my legitimate discount codes were not applying at checkout. After completing a purchase, my order was significantly delayed. I had to chase the order several times before it was dispatched. When the order finally arrived they had sent it in the wrong colour. I have been waiting for almost 2 months for a resolution and I have not yet received a replacement in the correct colour. Overall I don't think that this is an acceptable level of customer service.

Place my order at the stat of April, there was no dispatch for 3 weeks I wrote a email couple week after the order
and asked for a refund no one answered for more than a week and the next email. Awful service!!!

I can’t get over how poor the service is from this company. I placed an order on 13th April, and it has still not been dispatched. They keep saying they are experiencing delays because of a warehouse move, yet they continue to push discounts and money-off offers to drive more sales. I’ve asked for an update as to when my order will be dispatched, and they simply say the can’t give me one. I’m so disappointed, I will avoid this company at all costs in the future.

Unfortunately, I had to cancel my order as it wasn’t despatched in anywhere near the timeframe advertised on the website. Fortunately, customer services did respond and refund me, but clearly need to improve on despatch and delivery times based on recent reviews.

Ordered a wooden farm set a few weeks back. Apparently the first got sent to the wrong warehouse so they are resending another out. This was last week. Still no order received or no update of dispatch. Have now stopped responding to emails. Would not order from them again, not impressed!!!

Ordered a transport woven storage basket despite having a previous bad experience with this company to give them a second chance. Ordered 11 days ago. No product received at all. Emailed 5 days ago asking for update. No response. Will not use again. It looks like I’m not the only one as recent reviews are very mixed.

What an amazing company. I ordered a couple of playsets for my grandson. Delivered very promptly but a toy knife from one of the sets was missing. I messaged on instagram and got an immediate response with an email address. Emailed and again got an immediate reply. A complete new set was posted the next day and arrived this morning. Could not be better service. Will certainly use again and highly recommend. Thank you Great Little Trading Company, so nice to see good old fashioned service.

After a fault developed with one of the products the customer service team arranged for a replacement. Although there was a delay in delivery of the replacement due to lack of stock, the team were really helpful and friendly.

We received incredible service from GLTC, they went above and beyond for us to ensure we received our daughter’s birthday present on time.
It’s rare these days to experience such a personal level of care with some companies so it was a joy!
We will certainly be ordering again as all their items are fantastic and such high quality!
Thank you!

I just wanted to write what a great little company this is. We had an issue with our order which was sorted quickly with Sally. The delivery team were great and installed the bed very quickly. Excellent bed (Paddington Mid Sleeper) my granddaughter loves it. Thank you so very much .