I could not ask for better customer service. We had a new unvented cylinder fitted and some little issues with parts and recharging of the vessel. All done quickly and what a super team of people.... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
SCOTT attended my home to replace the cylinder tank on my Gledhill Pulsa Coil Boiler. What a most super efficient and pleasant person. The replacement was fitted effortlessly without any disruptio... Näytä lisää
Yritys on vastannut
Justin M, was not only professional and polite but was engaging and thorough in his job. These types of engineers are why i have stayed with Gledhill for 7 years and I would not leave their services.... Näytä lisää
Good customer service, very polite on the phone. I am the daughter who deals with it due to my Mum being elderly. She has no problem when they visit. A boiler service is done yearly and we are noti... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Gledhill is a leading UK manufacturer of hot water and heating solutions. Established in 1926, quality, innovation and reliability are at the heart of our business. We are dedicated to providing durable, efficient products which meet the needs of our customers.
Yhteystiedot
Squires Gate Lane, FY4 3RL, Blackpool, Yhdistynyt kuningaskunta
- 0800 0427 427
- enquiries@gledhill.net
- www.gledhill.net
4,8
Erinomainen
1 t. arvostelua
On vastannut 85 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I could not ask for better customer…
I could not ask for better customer service. We had a new unvented cylinder fitted and some little issues with parts and recharging of the vessel. All done quickly and what a super team of people. Very impressed. Nothing an issue. Way better than the Kingspan tank we had before who were dreadful. So please I found them!
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Aaron was a brilliant engineer
Aaron was a brilliant engineer. On time, professional and super knowledgeable. Highly recommended!
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Engineer was very professional and…
Engineer was very professional and polite. Discussed another issue and advised he would call the office to arrange another visit. Following morning customer service called. Would recommend the company without hesitation
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Charlotte D
Justin M, was not only professional and polite but was engaging and thorough in his job. These types of engineers are why i have stayed with Gledhill for 7 years and I would not leave their services. Justin is kind, respectful and extremely professional. I have rated the company with 5 * as that is what they deserve.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
The service man was punctual efficient…
The service man was punctual efficient and courteous. Excellent all round.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Arrived on time
Arrived on time. Polite and knowledgeable as always. Serviced and checked everything was working correctly. Great service 👍
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
SUPER SERVICE from SCOTT
SCOTT attended my home to replace the cylinder tank on my Gledhill Pulsa Coil Boiler. What a most super efficient and pleasant person. The replacement was fitted effortlessly without any disruption whatsoever.
SCOTT is an absolute credit to Gledhill and deserves company recognition.
In today's world, it is a rarity to be blessed with an engineer who clearly excels in the work that they do!
THANK YOU SCOTT 😇
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Well pleased with Gledhills
Everything. The engender arrive on time. Could not do enough for us us. It could be said he exceeded our expectations. We have always received excellent service from Gledhilld
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Good customer service
Good customer service, very polite on the phone. I am the daughter who deals with it due to my Mum being elderly. She has no problem when they visit.
A boiler service is done yearly and we are notified in advance and always on time.
Nothing too much trouble.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Engineer patient & very knowledgable
Engineer patient & very knowledgable - very thorough and completed the job in good time . Booking the appointment was very easy
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Friendly and respectful engineer
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Speedy response even on a Sunday
Ease of contacting even on a Sunday. Speed of engineer visit and how quickly problem was diagnosed and fixed. Clear explanation given by engineer.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent Service all round
From my initial contact by email, the company were efficient, friendly, and good value for money. The engineer communicated with me in good time and he was friendly and dealt with the problem promptly.
Very impressive service and I'd happily recommend Gledhill Response to anyone.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
One phone call to the Customer Services…
One phone call to the Customer Services to sag that we had no hot water. The engineer arrived that same afternoon. Excellent service and engineer.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Boiler service
Efficient, on time and polite and respectful.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Don't believe the warranty
Don't believe the warranty. As an installer their warranty is appalling. They claim to cover components for several years. You try getting them out. After approx 20 emails, would not honour warranty or even send someone out to have a look unless your pay £120. They do everything to wriggle out. This is not the way to get installer to use your products and sent income your way. I'm done with your sub standard after care. This isn't just a one off. Every time!!! Gleadhill/- please don't reply with excuses, you have more than a chance to do the the right thing for customer/ installer.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
We have tried to contact you to help resolve this issue.
Kind regards,
Gledhill
Read this and decide for yourselves
I recently queried a quotation with Gledhill re. a new storage heater, for someone in her nineties. The quote was as follows:
Product Cost (inc VAT)
Heater HSD150 £1071.20
Removal & Disposal £300.00
Fuse Socket £40.00
Install 2 Hours £290.00
Sundries £40.00
Total £1741.20
This breakdown wasn't on the quote, I had to request it. Upon doing so, she was offered a £100 reduction (as the quote stated discounts had been applied, though not evident) bringing the cost to £1641.20
I advised she wouldn't require the 'Removal & Disposal' as the existing heater was in good order (just wasn't a storage unit), and presumed it brought the price down to £1341.20
Guess what, it doesn't!! It's a fixed price, suggesting the breakdown is a mask for inflated profit.
Check your quotes to see what you are really getting. I'm getting a local electrician and saving the best part of £500 for her (Quoted heater is £900 online inc. VAT)
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
You will receive a call back from the team tomorrow to discuss.
Kind regards,
Gledhill
Brilliant Service
After having multiple issues with an vented cylinder and reaching my third replacement, I was extremely reluctant to have Gledhill Response handle the installation (as previous installs were done by a private plumber).
I really shouldn't have worried. Steve from Gledhill installed the new cylinder and took the time to explain exactly why the system had been making noise.
Excellent service—Steve is a real asset to the company, and I wish there were more competent professionals like him.
21. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Gledhill boilermate engineers are…
Gledhill boilermate engineers are really knowledgeable about these appliances as they are quite complicated to understand they fixed our problem and would highly recommend their service much appreciated
regards John W Morris
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
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