After trying for almost 4 weeks to arrange delivery and fitting of a fridge by John Lewis (a task so mired in muddle, poor communication and a failure to find which warehouse held the item), we did wh... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Our delivery of machines was one of the best ever. Your 2 employees {Imtiaz and colleague} were courteous and helpful beyond measure. They are a credit to your company. Thankyou for such a positive e... Näytä lisää
Yritys on vastannut
Would highly recommend. Ordering online was easy to do and all costs involved were clear. The delivery men phoned before arrival with an update, they were absolutely lovely and friendly and quickly sw... Näytä lisää
Yritys on vastannut
Great tracking system so you can see exactly where the driver is. Really friendly delivery drivers set up my freezer in position, took my old freezer away free of charge and all the packaging. Excelle... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
GILLMAN’S A true family run business established in Gloucester in 1969 by Erika and John Gillman. Annabelle and Robert Gillman, the second generation of the Gillman family are the current owners/directors of the business. Gillman’s operate a large retail showroom in Gloucester, a second retail showroom in Ross-On-Wye and also a brand new commercial showroom in Exeter. We pride ourselves on product knowledge, customer service and being a truly family run independent business employing 85 people as of July 2024. We at Gillman's pride ourselves in being the one stop shop for all commercial and domestic appliances for both sales and service.
Free Delivery
Fast, free delivery service
If you live within our Golden Sales Service area, of Gloucestershire, Herefordshire, Swindon, Oxford, Bristol or Bath and your order is over £150.00 we offer free delivery for you, we also unpack your appliances for free!
Yhteystiedot
St. Oswald's Road, GL1 2SG, Gloucester, Yhdistynyt kuningaskunta
- 01452528776
- salescallcentre@gillmans.co.uk
- www.gillmans.co.uk
4,7
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fast efficient competitive pricing
2. tammikuuta 2026
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Cheapest prices I found
Cheapest prices I found , prompt delivery and great products
31. joulukuuta 2025
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Thanks for a great delivery and fitting service
Rapid delivery of our dishwasher, with fitting of the new one done perfectly (despite it being tricky).
Quality appliances without the stress and fuss I why we choose Gillmans
14. joulukuuta 2025
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Amazing
Very very quick delivery, we weren’t in a hurry for our item and didn’t expect it to arrive until after Christmas, it came in 3 days! Fab service
19. joulukuuta 2025
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Great service
Bought a small kitchen appliance at a very competitive price, super fast delivery despite the pre-Christmas parcel load (also thanks to APC!) and very quick to reply to customer queries.
All round excellent experience, thank you all involved!
19. joulukuuta 2025
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Today on Christmas Eve
Today on Christmas Eve, George delivered a new appliance. George kept me informed of his arrival time. My property is hard to locate but George had no problem finding it. He was very professional, helpful and friendly.
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
George delivered and fitted the washing…
George delivered and fitted the washing machine for us. Nothing was too much trouble.
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Very good
We are very happy with the entire process, from purchase to delivery. The tumble dryer we ordered arrived at Gillman’s damaged, but they quickly contacted us and rescheduled delivery for just a day later. We are satisfied with the product so far.
thanks to George, the delivery driver -very nice and professional.
We would definitely buy from Gillmans again.
19. joulukuuta 2025
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Fast efficient delivery and good products
Ordering was easy and the products arrived quickly and in great condition. Reliable retailer.
30. marraskuuta 2025
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Don’t just put a sticker on the…
Don’t just put a sticker on the original box the box arrived in terrible condition torn wet and dented ! as well as giving away the Christmas present !
2 mins to pack correctly
6. joulukuuta 2025
Vastaus yritykseltä Gillmans
Apologises that the item has arrived to you with the packaging in poor condition. Usually the items are packaged in an additional outer cardboard box for protection, sorry if this did not happen on this occasion.
Small table top fridge
I ordered a brand-new tabletop fridge, but what I received was clearly not new. The fridge arrived with deep scratches, dents, removed protective film, and poor packaging. Extremely disappointing experience and misleading sales practices.
5. joulukuuta 2025
Vastaus yritykseltä Gillmans
Apologises that the item arrived with you in poor condition. The item was ordered directly from the manufacturer and sent on to you in a sealed box. With the item being sent by a courier occasionally items do get scratched or dented in transit. We did offer to replace the item for you the next day.
Superb delivery service
Will and George delivered a new washing machine and big fridge freezer today to a brand new property. They listened to our wishes of where to place the washing machine and ensured it would fit - he went and found a longer inlet hose so that it could go exactly where we wanted. Many Thanks.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Quick and friendly service
The service team set up a service call quickly and checked our warranty for us. All the calls were friendly and helpful. The engineer who visited us was thorough and careful. He called to introduce himself before arriving and during his visit explained what was required clearly. He cleared up after his work and left everything as we wanted.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Fab delivery men
Fab delivery men. Polite and on time. Easy to follow tracking detail live.
24. marraskuuta 2025
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
Vastaus yritykseltä Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future.
I had an oven from them which arrived…
I had an oven from them which arrived broken. They wouldn’t help me with an Exchange told me to go via the manufacturer. I contacted the manufacturer who didn’t believe it was new due to it being such an old model. I was left with no cooking facilities for 3 weeks whilst they had to validate it was a new purchase and order the parts. Tillman’s have a legal responsibility to repair or replace but they refused
Today I had a washing machine delivered- purchased form a charity. They delivered it I signed for it and they left. My dad is on his way to install it for me . Before he got here Gillmans were back forcibly entered my property and took it away. They scared my husband as they pushed past him, he is disabled and has learning disabilities so didn’t understand what was going on. They told him they had to take it and he had to let them in and because he doesn’t understand and was panicked he didn’t know what to do
I have just rang to complain about the driver letting himself into my property and her excuse was he probably thought you was out . Thats even worse imagine going out and coming home to find your washing machine gone. How distressing that would be to think it’s been stolen!
Their reply is full of lies and inconsistencies. The driver did not go back to his van he actually drove off . It wasn’t left in my back garden it was delivered to my back door and we was home so it wasn’t left unattended in the back garden like you imply. Your back garden is indeed private property and legally you do not permission to enter it .
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gillmans
Thank you for submitting your review, we have investigated your serious comments and can confirm that the oven was a Beko supplied on the 02/10/25, this was installed as part of the instructions from the charity who supplied this to you, as part of the installation it was was checked and confirmed as fully working. If a Beko appliance does have a fault, the manufacturer has their own team of engineers who come out to fix these or arrange a replacement, we are unable to provide your details to them without your permission, they would also need to speak to you directly to arrange a visit date which was mutual to both parties.
The washing machine was booked in to be delivered on the 21/11/25, in line with the charities instructions we had to complete the installation, the driver called you to confirm he was arriving, you were out so the delivery had to be re-booked, in normal circumstances we would make a charge for a failed delivery, however, this was not done as a charity was supplying the goods for you. This was all explained by the driver at the time.
On the 05/12/25 we attempted to re-deliver, the driver had unloaded the appliance ready, you again requested to leave the brand new appliance in the back garden. The driver left it here while he went back to his vehicle to called the supervisor to confirm that this was acceptable. Permission could not be gained to leave the appliance in your back garden. We were instructed to remove the appliance and the charity would confirm when we are to attempt a third delivery to you.
To be clear, the driver did not force his way into any property, he spoke to you and you requested he leave this in your garden, he was told that we cannot do this, as it must be installed, so he simply removed it again, he did not meet, see or speak to your husband at anytime during the delivery. If he had, we could have completed the delivery and installation for you at the time.
Gillman's work with many charities and have served the area for over 57 years, as a family business we pride ourselves, as shown in many reviews, on our customer service. If you would like to provide any further details please email us at customerservice@gillmans.co.uk and we will of course investigate further.
We look forward to attempting a third delivery to you so we can install the washing machine.
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