Purchased via seller on B&Q site, and when developed a heating issue after 9mths I rang B&Q and they put me in touch with the 3rd party seller . Soureshna was very helpful in sorting things out an... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I'm pushing 70 and tired of wrestling with my old mower so I bought a Hyundai one with an electric start. Ran 3 times then stopped working. Would start ok but then if you stopped it to empty the grass... Näytä lisää
Yritys on vastannut
Thanks are due to Soureshna in Genpower Aftersales customer service for a very prompt replay to my Hyundai pressure washer starting problem. The instructions were clear and comprehensive and enabled... Näytä lisää
Yritys on vastannut
My year old battery powered strimmer stopped working suddenly and I contacted Genpower for help. Soureshna Took the call and was extremely helpful. She emailed me some quick fixes to try. These unfor... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Genpower Ltd is the sole UK Importer for Hyundai Power Equipment, P1 Power Equipment & Evopower. We sell a wide range of Petrol Generators ranging from 1kw to 10kw to Diesel Generators ranging from 5kw to 100kw. Our range also includes an extensive range of Garden Machinery, Pressure Washers, Water Pumps, Air Compressors, Power Tools, Construction Equipment, Engines, Welders & Cleaning Equipment.
Yhteystiedot
Isaac Way, SA72 4RW, Pembroke Dock, Yhdistynyt kuningaskunta
- 01646 687880
- Reviews@genpower.co.uk
- www.genpower.co.uk
4,2
Hyvä
3 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 62 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Product good. Aftercare parts rude
The hose sent was supposed to be 10 meters long it was just over 5. The drama it dealing with the company wasn't worth it. The wanted to hold a phone take a picture whilst holding a ln extended tape measure and the hose. It was like a circus act. Pictures sent and the attitude of the reviews was shocking. So told them to forget about the hose and ordered one of amazon. Product decent apart from that. I must add the person on customer service is friendly but must report to parts team and there is when attitude starts.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Scott,
Thank you for taking the time to share your experience, and we sincerely apologise for the frustration caused regarding the hose order.
We fully understand how inconvenient and frustrating it must have been to deal with the verification process and the delays in resolving your issue. While we appreciate that our customer service team aims to be helpful and friendly, we regret that the process involving the parts team negatively impacted your experience.
Your feedback is invaluable, and we will review our procedures to make them simpler and less cumbersome for our customers. We are sorry that this situation led you to seek an alternative solution, and we appreciate your patience throughout the process.
Kind regards,
Rukshal
20” Chainsaw/ Polecutter/Strimmer/ Jetwash
Having purchased numerous Hyundai petrol tools from Gen power Ltd, over the years. I’ve found the products to be excellent,reliable and very useful. The aftersales and warranty service has proved to be the best of any company I have used. Craig wiles, was superb,very professional,helpful and responsive and dealt with any issues perfectly. 10/10
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Darren,
Thank you very much for your wonderful feedback.
We’re delighted to hear that our Hyundai petrol tools have continued to meet your expectations over the years and that you’ve found them reliable and useful. It’s also fantastic to know that our aftersales and warranty service has impressed you, and that Craig provided such professional, helpful, and responsive support. Your 10/10 rating means a great deal to us, and we truly appreciate your continued trust and support.
Kind regards,
Rukshal
Paul was absolutely amazing when i had…
Paul was absolutely amazing when i had trouble with my parcel,was sorted within an hour
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Michelle,
Thank you very much for your feedback.
We’re thrilled to hear that Paul was able to resolve the issue with your parcel so quickly and efficiently. It’s fantastic to know that his support made the experience positive, and we truly appreciate you taking the time to share this.
Kind regards,
Rukshal
Craig Wiles has made the overall…
Craig Wiles has made the overall experience fantastic! Very knowledgeable when it comes to information on our pressure washer. We had a couple issues which he rectified immediately for us and we are happy with the immediate response and dedication to get the matters solved urgently. Took his time over the phone to walk through every potential issue and explained in layman’s terms to help us on our way.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Conrad,
Thank you very much for your detailed and kind feedback.
We’re delighted to hear that Craig provided such a knowledgeable and dedicated service, and that he was able to resolve the issues with your pressure washer promptly. It’s fantastic to know that his guidance over the phone helped clarify everything and made your experience positive. We truly appreciate you taking the time to share this.
Kind regards,
Rukshal
Craig was excellent
Craig was excellent. Responded quickly, kept me informed and received part today. Delighted with his service. Thank you
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Mark,
Thank you for your feedback. We’re delighted to hear that Craig provided such excellent service, keeping you informed and ensuring your part was received promptly.
We’ll be sure to pass on your kind words to him – your appreciation means a lot.
Kind regards,
Rukshal
Quick and easy resolution
The customer service was second to none.
The issue I had was resolved quickly and I even had a follow up email to make sure everything was to my satisfaction.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Kane,
Thank you for your kind feedback. We’re delighted to hear that your issue was resolved quickly and that our follow-up ensured everything was to your satisfaction.
We really appreciate you taking the time to share your experience.
Kind regards,
Rukshal
Damaged hose
I had purchased a jet washer from Hyundai in December 25 and two months later with little use the hose was leaking water. The damaged hose was replaced under warranty and arrived today.
I would like to thank Craig from customer support for his efficiency and for providing excellent customer service.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Terence,
Thank you for your feedback. We’re pleased to hear that your hose was replaced under warranty and that you received it promptly.
We’re especially glad to hear that Craig provided efficient and excellent customer service – we’ll be sure to pass on your kind words to him. Your feedback is greatly appreciated.
Kind regards,
Rukshal
Craig was the person who handled my query.
Craig was the person who handled my query and when a replacement part was unavailable he arranged for a replacement strimmer. At all times he was professional, friendly and extremely helpful. Craig is a credit to the company. Thank you, Craig.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Joan,
Thank you for taking the time to share your experience. We’re delighted to hear that Craig provided such professional, friendly, and helpful service and was able to arrange a replacement strimmer for you.
We’ll be sure to pass on your kind words to Craig – he truly is a credit to the team. Your feedback is greatly appreciated.
Kind regards,
Rukshal
Purchased a chainsaw and the pull cord…
Purchased a chainsaw and the pull cord was faulty. Spoke to Paul Jones at customer service and he was a gentleman. He explained how to fit the pull cord assembly and it was delivered the next day. Just could not fault anything or anybody. 5star service.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear David,
Thank you for sharing your experience. We’re delighted to hear that Paul was able to assist you promptly and that the replacement part arrived quickly.
We truly appreciate your kind words and are thrilled that our team could provide the service you expected. Your feedback means a lot to us.
Kind regards,
Rukshal
Five star service
Great communication from the start Poonam was efficient in getting my problem sorted as was Shadiya who took over dealing with faulty battery chainsaw, the saw wasn’t economical to repair so an agreed replacement was offered. Can’t praise the service enough. I will definitely buy Hyundai tools again
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear David,
Thank you for your feedback! We’re thrilled to hear that Poonam and Shadiya were able to assist you efficiently and that the replacement chainsaw met your needs. We’ll be sure to pass on your kind words to them.
We truly appreciate your support and look forward to assisting you with future Hyundai tool purchases.
Kind regards,
Rukshal
Brilliant service
Brilliant service! Fast delivery very happy
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Daniel,
Thank you for your feedback! We’re thrilled to hear that you’re happy with our service and delivery. Your support is greatly appreciated.
If there’s anything you need in the future, we’re always happy to assist.
Kind regards,
Rukshal
Jade is really nice and helping
Jade is really nice and helping. Warranty claim feels like very easy due to him.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Usama,
Thank you for your feedback! We’re pleased to hear that Jade was able to make your warranty claim process smooth and easy. We’ll be sure to pass on your kind words.
If there’s anything else you need, we’re always happy to assist.
Kind regards,
Rukshal
Great After Sales Support from Jade at Genpower
Great After Sales Support from Jade at Genpower.
I was able to get through to Genpower technical support quickly and easily. Jade sent me out a very helpful checklist. I worked my way through that and was able to get the problem sorted without the hassle of having to send the mower back. Very satisfied with the help received.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear John,
Thank you for your feedback! We’re delighted to hear that Jade was able to assist you so effectively and that the checklist helped resolve the issue without needing to return the mower. We’ll be sure to pass on your kind words to her.
We’re always happy to help and look forward to supporting you with any future queries.
Kind regards,
Rukshal
Returned my machine with a faulty…
Returned my machine with a faulty handle and it was replaced with a new replacement.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Mr Jinks,
Thank you for your feedback! We’re glad to hear that your machine was replaced promptly and that the replacement met your expectations.
If there’s anything you need or any questions arise, we’re always happy to assist.
Kind regards,
Rukshal
Fantastic customer support at Hyundai
Great service from Paul Jones at Hyundai, responding quickly to my request for help and sending out a replacement item. I received it within 3 days. Fantastic customer support. 5 stars
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Stephen,
Thank you for your feedback! We’re delighted to hear that Paul Jones was able to assist you promptly and that your replacement arrived quickly. We’ll be sure to pass on your kind words to him.
We’re always happy to help, and we look forward to supporting you again in the future.
Kind regards,
Rukshal
Lakshya Bholah responded to my initial…
Lakshya Bholah responded to my initial contact and clearly dealt with the issues very professionally - well done Lakahya, thank you,.
Graeme Hewitt
Just waiting for the rain to stop to allow me to actually use this great cultivator on my allotment.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Graeme,
Thank you for your kind feedback! We’re delighted to hear that Lakshya Bholah was able to assist you professionally. We’ll make sure your praise is passed on.
We hope the weather clears soon so you can enjoy using your cultivator on your allotment. If there’s anything you need in the meantime, we’re always happy to help.
Kind regards,
Rukshal
Great service 🙏🙏
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Valentine,
Thank you for your kind feedback! We’re delighted to hear you’re happy with our service.
We really appreciate your support and look forward to assisting you again in the future.
Kind regards,
Rukshal
Excellent Customer Service
My newly purchased lawnmower required a replacement part. I notified Genpower Ltd on Monday and the item was delivered Wednesday morning. This outstanding service was provided by Craig who should be commended for his quick response, efficiency and polite manner. I was very impressed with the after sales service he provided.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Simon,
Thank you for your feedback! We’re thrilled to hear that Craig was able to assist you so quickly and efficiently, and that you were impressed with the after-sales service.
We will be sure to pass on your kind words to Craig—recognition like this means a lot to our team. We appreciate your support and look forward to serving you again in the future!
Kind regards,
Rukshal
Staff at HYUNDAI get 5*****
I have given a 5 star for the help of the staff at HYUNDAI, I bought a microwave that when used would have an excess of condensation. 2 times Jade from HYUNDAI tried to get FEDEX to my house to pick up but with no show each time. Jade was very helpful. I in the end sent it back through amazon from where I bought it. FedEx get a - 5* for being useless.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Hello,
Thank you for taking the time to share your experience. We’re delighted to hear that our team, and especially Jade, was able to assist you throughout the process. We’re very sorry that the courier service did not meet expectations and caused additional frustration.
We appreciate your patience and understanding, and your kind words about our team mean a lot. We will continue to work on improving our delivery processes to avoid situations like this in the future.
Kind regards,
Rukshal
Battery charger
Ordered a charger from eBay, initially the wrong item was delivered but the correct replacement was sent very quickly, with great communication along the way. All good, many thanks!
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genpower Ltd
Dear Martin,
Thank you for your feedback! We’re glad to hear that the correct charger was sent quickly and that our team kept you informed throughout the process.
We appreciate your patience and support, and we look forward to serving you again in the future!
Kind regards,
Rukshal
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