Reached out to the company twice in regard to obtaining a refund, for a product that did not agree with me. Worst customer service ever, no response to emails, or responsibility taken for adverse re... Näytä lisää
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Genetic Labs have good quality products. I purchase Astaxanthin from them which is mixed with MCT oil as this is a fat soluble product. This is a good quality product and i will purchase from this c... Näytä lisää
After looking endlessly for a trusted Astaxanthin product, I came across Genetic Labs. Great to know that their product is genuine & 3rd party tested, as there a lot out there that are definitely do... Näytä lisää
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I have used Genetic Labs Berberine and Astaxanthin. I must say they are amazing! The Berberine makes me feel fuller longer and overall I feel better. The Astaxanthin has taken 5 years off my face, its... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Leading the Frontier in Australian Longevity Supplements. Ageing is often seen as an inevitable march toward decline, marked by the onset of chronic diseases. But what if it doesn't have to be that way? We're rewriting the narrative. We believe that how you age is negotiable. Genetic Labs Australia is dedicated to providing the purest longevity supplements to support you on your journey to increased health span. Our commitment to you goes beyond our products. We are dedicated to ongoing research, continuous education, and ensuring our customers are well-informed. Our team, now larger and more diverse than our humble beginnings, is ready to address your questions about the biochemical pathways our supplements target, as well as their role in overall health and ageing.
Yhteystiedot
Australia
- www.geneticlabsaustralia.com
4,4
Erinomainen
54 arvostelua
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No response to order update
Have placed my second order 3 weeks ago and I have not received a shipping update, and 3 attempts at contacting them have been ignored. What is going on??
8. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genetic Labs Australia
Hi Jodi
Thank you for your feedback, and I’m truly sorry for the experience you've had. We apologise for the delay in dispatching your order and any lack of communication on our end. Due to high demand, we currently have limited stock, and while we noted this on our website, we understand how important timely updates are, especially for returning customers like you.
We recently reached out via email to provide updates on your order, and as a thank you for your patience, we’ve included a discount and complimentary supplements. We’re committed to ensuring this experience is a one-time issue and are working hard to streamline our dispatch process.
Thank you for giving us the opportunity to make it right. Please feel free to reach out with any further questions.
Best regards,
Sarah
Been ordering for a year now
Been ordering for a year now, health has I proved dramatically, the berberine Improved my blood sugar & it has consistently been coming down I found I'm loosing wieght easier also since supplementing the berberine🙌 & have tried there other products and noticed increased energy when I had high dose NMN great product so happy with it thanks guys!
4. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genetic Labs Australia
A year in and blood sugar coming down, weight shifting and energy up, that's a clean sweep Michael! Thanks for sticking with us, this is what it's all about.
Amazing supplements and amazing service!
Amazing supplements and amazing service!
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genetic Labs Australia
Thank you Eddie, means a lot!
Vastaus yritykseltä Genetic Labs Australia
Thank you Gabriel!
Genetic Labs very poor service - not trustworthy
Genetic Labs accepted the order and still have not received the items after 3 weeks - very poor service and no communication
10. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genetic Labs Australia
Hi Greg
On behalf of our team, we are truly sorry for the delay in receiving your order. We do have notes on each product description on our website explaining the delay in dispatching due to heightened demand and popularity of our products.
A member of our team has already reached out to you via email to ensure we can resolve this issue to best suit you. Again, my sincerest apologies for this delay.
Warm regards,
Sarah
Great Company, Amazing products!
We've had a great experience with Genetic labs Australia. Their supplements seem to be very high grade. My partner and I have noticed a great increase in our energy levels and mental clarity. Quick delivery and great packaging. Highly recommend this company!
26. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genetic Labs Australia
Thank you Adrian, love that you and your partner are both feeling it! Energy and mental clarity as a duo, that's the dream :)
Amazing products and customer service
I always find it hard to trust many businesses online due to the large amount of scammers and poor quality products. This company really has absolutely earned my trust and respect. Not only are their products of the highest quality but the customer service and prompt delivery really leave you feeling satisfied and comfortable with my purchases. This means a lot to me and I don’t normally don’t leave many reviews but I believe they deserve one for all the information and assistance they have provided me. It can be daunting understanding supplements and health products. Thanks team and keep it up! :)
17. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genetic Labs Australia
Thank you Kevin, this genuinely means a lot to us. Trust is everything and we don't take it lightly. So glad we could make the whole experience feel easy, that's exactly what we're here for.
Outstanding Products!
Wish I could give more than 5 stars to Genetic Labs! Their products are of the highest quality without a doubt! Their process of ordering and communication is refreshingly professional.
27. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genetic Labs Australia
Thank you Rani, we'd take those extra stars! Really glad the whole experience has felt seamless from start to finish.
Berberine and collagen
I have been taking Berberine and collagen for more than a year now and I cannot live without it! I have been aware of these products and tried many other brands this is the only one I have stuck with not only bc they have great customer service but really value my loyalty to the brand and offer me rewards and loyalty benefits. Highly recommend this brand love that it's Australian.
27. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genetic Labs Australia
Thank you Sara, a year in and can't live without it, that's everything! Loyalty goes both ways and we're so glad you feel that. Here for the long run with you.
Ordered NMN and Resveratrol stack
Ordered NMN and Resveratrol stack. Love that it’s manufactured in Australia and third party tested as most stuff on the market is rubbish.
Shipping was quick and rocked up in very nice packaging. Will buy again
16. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genetic Labs Australia
Thank you Ramon, you nailed it, Australian made and third-party tested is non-negotiable for us. Glad it arrived quickly and looking forward to having you back!
I am so glad I found NMN made in aus…
I am so glad I found NMN made in aus that's third party tested. feeling good after a couple months of taking it
23. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genetic Labs Australia
Thank you Hannah, a couple of months in and feeling good, and only getting better from here!
So far so good
So far so good, really good service and prompt delivery
11. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Genetic Labs Australia
Thank you Michael, great service and fast delivery is the baseline, glad we delivered.
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