mixed reactions to things sent out some will get a lot of use, some a disappointment ordered a small tanzanite piece and the colour was nothing like the one on screen, not sure if they refunded... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Been a customer for decades. At first I was a reluctant as I thought this was too good to be true. I made a small purchase unitially and have never looked back. I have purchased lovely pieces which al... Näytä lisää
Yritys on vastannut
Dealing with Gemporia is easy and stress free. The item I bought unfortunately was not for me as it was represented in the video online as much clearer diamonds and this little ring simply couldn’t sh... Näytä lisää
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Gemporia Support Team are Awesome.They are Extremely Polite,Helpful & Explain any enquiry I might have.I Value their Time, Help & Knowledge. I am Grateful for all they do for me.
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä GEMPORIA
Yrityksen kirjoittama
About Us
Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.
Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.
As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.
Our Mission
In the beginning, there were gemstones, and these gemstones became our family’s world...
At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.
Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.
Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.
Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.
As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.
Our Mission
In the beginning, there were gemstones, and these gemstones became our family’s world...
At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.
Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.gemporia.com
4,6
Erinomainen
20 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The best ever channel on top jewellery…
The best ever channel on top jewellery & best prices always after my 20 years research & as a happy customer since 2016? Thank you all of you! For hard work & please stick to natural stones like my many diamond shoe box full of best items ever most mines closed yet would love via poor health sell them 50/100? Items but always adore Gems TV via the best in the world. Well done Veronica Terryn
10. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi Veronica,
Thank you for your wonderful review.
We’re absolutely delighted to hear that you’ve been a happy customer since 2016 and that, after so many years of research, you continue to value our jewellery, prices and selection. Your kind words about the team and our presenters mean so much to us.
We also really appreciate your feedback regarding natural gemstones, and we’ll certainly pass your comments on to our team.
Thank you for your continued support. We hope you continue to enjoy your jewellery for many years to come.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Love Gemporia
Love Gemporia. Great selection of items. Very quick delivery. Well packaged. Great quality items. Great customer service. Friendly, helpful staff. 5*.
26. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi Wenda,
Thank you for your review.
We’re so pleased to hear how happy you are with our selection, delivery, packaging and quality. It’s also lovely to know that our customer service team have been friendly and helpful.
We really appreciate your 5-star rating and continued support, and we hope you continue to enjoy shopping with us.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Vastaus yritykseltä GEMPORIA
Hi Zelda,
Thank you for your review.
We’re so pleased to hear that your order arrived so quickly and that you’re very happy with your purchase. We really appreciate your support and hope you continue to enjoy your jewellery.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Vastaus yritykseltä GEMPORIA
Hi Neil,
Thank you for your review.
We’re so pleased to hear that you think your ring is amazing! We really appreciate your support and hope you continue to enjoy wearing it.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Was contacted as product out of stock…
Was contacted as product out of stock when I rang Gemporia.
27. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi Ann,
Thank you for your review.
We’re sorry to hear that the product you wanted was out of stock when you contacted us. We understand how disappointing this can be, and we appreciate your understanding. We’ll certainly pass your feedback on to our team.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
I love my new pendant
I love my new pendant, I have wanted to have it for some weeks, and I am so pleased with it, now I finally ordered it. It arrived vet quickly, and has been worn and admired several times already, thank you.
28. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi Janet,
Thank you for your review.
We’re so pleased to hear that you’re delighted with your new pendant and that it was worth the wait! It’s lovely to know that it arrived quickly and has already been worn and admired.
We really appreciate your support and hope you continue to enjoy wearing your beautiful pendant.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
You are always brilliant and try to…
You are always brilliant and try to help with any problems that arise, professional and friendly, excellent service and the prices are good, the jewellery is beautiful, however I wish that they would use the Zircon accent gemstones all around the jewellery instead of giving the illusion that it is, and when you look into the details you find that it has only got Three or Four in the piece
27. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi,
Thank you for your review.
We are really pleased to hear how happy you are with the level of customer service provided.
If you ever have any queries regarding any of our items, you are always welcome to contact us and we can take a look at this in more detail, and provide you with any further information required before you decide to make your purchase.
In the meantime, your comments are noted and will be passed over to the relevant members of our team on your behalf.
We look forward to hearing from you again soon.
Kind regards,
Gemporia.
The jewellery is beautiful my partner…
The jewellery is beautiful my partner loves it
27. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi,
Thank you for your review.
We are really pleased to hear how happy you are with your purchases, and we do hope that you continue to enjoy shopping with us in the future.
We look forward to hearing from you again soon.
Kind regards,
Gemporia.
Gemporia have taught me a lot about…
Gemporia have taught me a lot about gemsstones. They are so informative about the jewellery they are auctioning. Prices are fantastic and affordable. Kati Elliott and Visage products are brillant.
27. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi,
Thank you for your feedback!
We're so pleased to hear that you've learned a lot about gemstones and find our product information informative. It's wonderful that you appreciate the fantastic and affordable prices, and enjoy our Visage product ranges.
We look forward to hearing from you again soon.
Kind regards,
Gemporia.
My purchases are like receiving a present items arrived packed well and…
My items arrived packed well and securely.
I love the tissue with the logo making my opening of my parcel like a present. I've not been disappointed with any of my items. The prices are exceptional and I have no reason to shop locally when the quality and service is exceptional and can get more unusual gemstones not available on the high street.
26. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi,
Thank you for your review.
We are really pleased to hear how happy you are with your purchases and the level of customer service our team have provided.
We do hope that you continue to enjoy shopping with us in the future, and we look forward to hearing from you again soon.
Kind regards,
Gemporia.
Vastaus yritykseltä GEMPORIA
Hi,
Thank you for your review.
We are really pleased to hear how happy you are with your purchases, and we do hope that you continue to enjoy shopping with us in the future.
We look forward to hearing from you again soon.
Kind regards,
Gemporia.
Prompt delivery
Prompt delivery
however 1 of the the diffusers arrived with damaged
packaging. I ordered 4 which means I have kept the damaged one for myself instead of gifting
26. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi Jacqueline,
Thank you for your review.
We’re pleased to hear that your order arrived promptly, however, we’re sorry that one of your diffusers arrived with damaged packaging. We understand how disappointing this must have been, especially as you had planned to give it as a gift.
Your feedback is important to us, and we’ll certainly pass your comments on to our team to help us improve our packaging and delivery process.
If there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
The last two items I recieved were a…
The last two items I recieved were a sea foam colour large heart shaped sterling silver Amber piece and pair of blue diamond hoop earrings in silver both items were very beautiful and it am very pleased with both items.Thankyou Gemporia.
25. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi Patricia,
Thank you for your review.
We’re so pleased to hear that you’re delighted with your beautiful sea foam amber heart and blue diamond hoop earrings. It’s lovely to know that you’re happy with both pieces, and we really appreciate your continued support.
We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Lovely ring and delivery was very fast.
24. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi Christine,
Thank you for your review.
We’re so pleased to hear that you’re happy with your lovely ring and that it arrived quickly. We really appreciate your kind feedback and support.
We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Appalling customer service
Answer to the comment and request from Gemporia: why you are asking me for all those details if you already have my email address and name and you can easily identify me in your system with this info? Seems like you are trying hard to not recognise my experience as thrue. I have already raised the issue via email as every time i called your customer support line I had horrible experience - they talk like I own them, whereas it is the opposite
Appalling customer service—Tara, the manager on the phone, was behaving silly and rude, and when I didn't want to continue the unpleasant conversation, she simply cancelled my orders without explanation. I deleted my account immediately and have no desire to deal with them again.
Also, just so you know, they might demand identity verification documents at any moment—a photo of your ID, a selfie, and proof of address—as if they were a bank or a government agency rather than just an online store.
AN ABYSMAL EXPERIENCE.
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GEMPORIA
Hi Natalia,
Thank you for your review.
We’re very sorry to hear about your experience with our customer service and that you felt the conversation was unpleasant. We take comments regarding the service provided by our team very seriously, and we’re disappointed to hear that you were left feeling this way.
We also understand your concerns regarding identity verification. These checks are required for high value orders to protect our customers and help prevent fraudulent activity.
We’re sorry that your experience has led you to close your account.
If there’s anything further we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Excellent service and quality products
25. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi Eve,
Thank you for your review.
We’re delighted to hear that you’re happy with our service and the quality of our products. We really appreciate your support and hope you continue to enjoy shopping with us.
If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
As always the item I bought was good…
As always the item I bought was good quality and exactly as pictured. Been a long term buyer for over 10 years now. I'm definitely happy with my purchase
25. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi Chantelle,
Thank you for your review.
We’re so pleased to hear that you’re happy with the quality of your purchase and that your item was exactly as pictured. We’re incredibly grateful for your loyalty and support over the past 10 years!
We hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Beautiful selection, found what I wanted!
My mum purchased a pair of blue topaz earrings from another vendor and they turned out to be too big for her delicate ears. She was so disappointed so I wanted to buy her a more suitable pair for her birthday on Thursday (20th August). So, I went rummaging on Gemporia and found a truly stunning pair of blue topaz earrings for her.
There’s a really wide variety to choose from and the website is really easy to navigate. The price was really reasonable for the gorgeous earrings I wanted for her. They arrived quickly, came with an authenticity certificate, and were well packaged/protected. I am really very happy with my whole shopping experience with Gemporia, from start to finish.
One little thing, there was no way to seal the gift bag I purchased. It did have a little cutout section on the top rim of the bag, as if there should be something inserted there to tie the top of the bag together somehow, which I did do with my own ribbon, but I feel something should have been provided/attached for easier closure/sealing of the gift bag.
Aside from that, it’s all good. Thank you.
20. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi Laura,
Thank you for your lovely and detailed review.
We’re so pleased to hear that you found the perfect pair earrings for your mum and that you were happy with everything. It’s wonderful to know that your experience with us was so positive from start to finish.
We’re sorry, however, that the gift bag didn’t come with a suitable way to seal it. We really appreciate your feedback and will certainly pass your comment on to our team to review.
We hope your mum loved her birthday present and that you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
Ordered an item
Ordered an item, royal mail said they had delivered. They didn't, not to my address. Almost two weeks later to get a refund. For me not a good experience
19. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi Dermot,
Thank you for your review.
We’re very sorry to hear that your order was marked as delivered by Royal Mail but didn’t arrive at your address, and we understand how frustrating it must have been to wait almost two weeks for a refund. If this matter remains unresolved, please contact us on 0800 330 8000 so our team can investigate this further.
We’re sorry for the inconvenience caused and hope we can restore your confidence in us.
Kind regards,
Gemporia
Not ordering from Gemporia again
Not ordering from Gemporia again - rarely satisfied with purchases and send most back
24. elokuuta 2026
Vastaus yritykseltä GEMPORIA
Hi Susan,
Thank you for your review.
We’re very sorry to hear that you’ve been disappointed with your purchases and that you’ve had to return many of your orders. We understand how frustrating this must be, and we’re sorry we haven’t been able to meet your expectations. Your feedback is important to us, and we’ll certainly pass your comments on to our team.
If there’s anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia
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