GeekVape Arvostelua 

geek vape is complete rubbish. ive had three of their products, which cost approx 80 quid including batteries. the latest problem with their product was 'atomizer short' on a brand new tank!!!! ive had so many problems before this, and their support is rubbish. Ive just thrown all three 80 quid vapes into the rubbish bin, as i just dont have the patience anymore. i think the people making and selling geek vape are pure evil and i wish them all to froad. save your money ....
YetAnotherScamChineseCompanyRippingOffTheEuropeans shame on anybody who works for this criminal organisation pushing satanic death product that kill and maim. Scunthorpe.

Unglaublich schlechter Kundenservice. Mein Gerät ist defekt und man muss etliche Informationen übermitteln. Und das immer wieder und wieder. Ein neues Gerät habe ich nach 20. Mail immer noch nicht erhalten. Werde definitiv den Hersteller wechseln. Einfach eine Frechheit.

Purchased in December 2023, started leaking inside itself a month later. Contacted support for a replacement. Finally got approved for the replacement a month after starting the ticket. They said it would take 30-45 business days to receive but after 2 months, I emailed again. They said they had a backorder & would be out soon. They sent a tracking number (China post) but now another 2 months later, still no replacement. Customer support could only say that a supervisor will call me tomorrow. I won't be holding my breath...horrible support.

Senza lode nè infamia.
Ho acquistato diversi prodotti di GeekVape, ad eccezione della M1 che considero il miglior prodotto della sua fascia di prezzo ritengo che si dovrebbe far più attenzione al processo di controllo della qualità e alla durabilità del prodotto

Guarantee is worthless they do not honor it. Product male functions. On the fact they will not honor their guarantee I would stay away from them.

I made an order to buy a geekvape vaping device And they have the order number and when it was ordered and everything, I've taken a snapshot of all. I try to get a hold of the support department they say this is only for warranties through chatting online because there's no other way of getting a hold of them and they said that this is the warranty department we can't help you with finding your order you'll have to email sales... And of course you can only get a hold of sales through email... So doesn't that seem shady??... They have no problem taking your money but if something like this occurs it's a pain in the ass to find out where your order is or even if they've sent it, so I downloaded the app they want me to download to track my order... And it says order not found but I try to get a hold of someone and they say in a big loop that sorry this is the warranty department and then they send you a link to download the app to find your order, when I ordered on the 18th of April of 2024 and today is now the 30th of April of 2024... I checked my bank account they've taken my money... I want to know where the product is... I don't recommend ordering through geek vape online at all, If you want a vape literally go to a vape shop and pick it up yourself I never recommend order a vape online. This is the most terrible issue I've had to deal with, they might make good equipment but they're a pain in the ass to try to deal with online

Here, I am rating the customer service which was awful for my personal experience. Unfortunately my Wenax M1 got broken after the free-return period was expired and hence I had to go with the legal warranty. Many e-mail and replies, many days and finally Amazon solved the problem once I shared with them the e-mail exchange with their customer support.

I bought a Wenax M1 and the product worked well, before got broken. It is cheap (€15) compared to others e-cigarette on that market segment and also the atomizers are cheap (€12 x4). Overall, I think that they are providing competitive products as long as customers can rely on the seller for the device legal warranty which in Europe is 2 years for final customers.

Then way 1* review just for the customer service? The legal warranty is an important part of the product value and in my case 77% of it. Unfortunately, Amazon suggests to contact the Geekvape's customer service when the issue is covered by the legal warranty.

The Geekvape's CS could have addressed my request in a very simple way: please, check with the seller before and explain how to reach them using the Amazon website. Many people buy from Amazon, not few. That kind of suggestions should be included into a FAQ with the first CS answer.

A Customer Service is the first point of contact but not necessarily those who solve the issue but delivering valuable information. On the other hand, they should be the last resort for those did not find any other way to address the issue. They failed in both - informing and solving - and they upset me.

IMPORTANT - To support you and to provide you the legal warranty the customer service asks for the codes that are printed on the paper-box. Moreover, it will ask you also to scratch below the QR code for providing the hidden serial number. However, under the foil layer, it is printed the same serial number that can be read from the QR code, at least in my case. Hence the hidden code provides zero security protection because it does not add any information.

After buying quite a few different vapes that broke when I dropped them or wore out fairly quickly I bought a Geekvape. It's still working a year later which is a record for me. It's sturdy and very well engineered. The batteries (bought separately) are replaceable and it comes with spare parts as well which was very helpful.

Puchased a Geekvape ONE four months ago. First pod burned up on my first breath. Ordered two 3 pack replacement pods over the ensuing 4 months. 4 of those 6 did not last a week before burning up. Customer service basically said "Sorry, your problem, not ours". Lousy quality. Abjectly horrid customer service. Will never use this company again. Do not recommend.

Awful customer service system. Bought two vapes, neither worked. Waited two months for a replacement. Replacements didn't match original product and was told we can't return them again and there's nothing they can do. I liked this companies vapes for awhile but nothing can be done I guess if you can't order what you want.

Their low power devices are terrible, their 18650 devices are next-level, awesome.

I ordered a vape from the online store and there was a small delay in the shipping because part of the order was on back order and I wasn't aware. Partially my fault I guess but it didn't mention this anywhere, I contacted customer support and they were able to send me the vape before the extra coils for 5.00 came in about 5 days. The quality of the vape is good.

I bought a mod, 2 weeks later one of the pins below the tank got stuck down. After 2 months of emailing everyday, they did send me an upgrade. 3 months later the top of the mod came flying up and hit me in the face while trying to use it. I contacted warranty. Today i get an email stating that they only give out 1 replacement, and this "replacement"; which has a full warranty, is out of warranty.

Utterly appalling customer support, tried to warn them of dangerously faulty products, I never spoke to the same 'name' twice in an email. Completely automated responses and then they wanted me to make video`s of myself using their faulty products when I had warned them of dangers??? wth?

8 Year geek vape user exclusively.
This Company has been run into the ground and I will never purchase or recommend any of their products again.
Go back to your roots and try to regain what made you successful.

Just another scam company. 3-5 working days they advertise. Paid for expedited shipping for quicker service and still not delivered. Check tracking and it was sent the cheapest rate coming from China. Order from a USA warehouse? Lol Zero customer support. Stay away will most likely have to chargeback

Leider total schlechte Qualität. Nach einigen Monat war die total hin und sonst gibt es auch ständig Probleme mit den Pods sodass dir der heiße liquid in den Mund spritzt. Auf keinen Fall weiterzuempfehlen.

I think this has to be a first for me..

Being completely ignored by a companies customer support department.

I've been using smok for years and thought it was time for a change, I'd always wanted to see what geekvape was all about and my trusty smok setup had given me well over 7 years use just replacing batteries and coils.

I honestly wish I'd never bothered.

Ordered the T200, plus the zeus v2 tank, a pack of coils and a new bubble glass as the 2ml UK version is far too small to use daily.

So.. The coils.

2x came with the tank and 5 in a new pack.

I'm on the my second to last coil within a couple of weeks. This is the only one which has lasted past 2 days.

And when I say they burnt out instantly, I mean with zero warning went from vaping to gulping a lung full of the most rechid burning chemical taste ever, it was that harsh it felt worryingly dangerous.

The coils don't look burnt, but after they've dry burned like that they are completely ruined.

Each coil lasted roughly two days, and that's with me taking the wattage down to 40!!

I mailed geekvape asking them for their input before the reviews started going live.

Completely ignored...

I followed up with another email letting them know I was pissed.

Guess what no reply again.

I came here to see what other people were saying and I'm shocked at how bad it is...

Then the typical badly reviewed companies they send out the typical response, usually saying they have no record of the customer or asking us to get in touch with customer service blah blah blah.

YOUR CUSTOMER SERVICE DEPARTMENT DOESN'T EXIST SO STOP REPLYING TO REVIEWS KNOWING FINE WELL WE CAN'T RESPOND TO YOUR LIES.

DO NOT GO NEAR THIS COMPANY.

So the only response after 4 months is on trust pilot with that old familiar generic response of needing more details to authenticate accounts, no reply to any of my emails, not asking for my details associated with the purchases, all the tell tale signs of damage control for those reading reviews, zero action

Dont waste your money or time useless products and absolute terrible customer support WORST company ever wish i had of stayed with smok

I have been vaping since 2010. I have been a customer for geek vape for at least the last 2 years. Today for the first time I needed a replacement for a pen that I bought 10 days ago. So of course I contacted customer service via a chat bot where I was informed I have to take videos proving that a the pen is charged which I did that I have replaced cartridges which I did to show me trying to draw and get anything out of this pen which I did. At which point I was told now I have to send them the link so they can review it to see whether the pen is defective. All of this to get a replacement for the very first time in 2 years? This is unacceptable. This isn't customer service. This is customer. We got your money now leave us alone. Geek vape you are not the only people that sell vaping supplies wake up!!!