GeekVape Arvostelua 

I have never had an issue with the product, the people or the service. Very impressive all round I have to say.

No info on order. No reply. No shipping. No nothing. Payment worked though. Takes the money before shipping...

my vape screen broke and they sent me a brand new one only reason it did not get 5 stars is because it was not the color I asked for but other than that great customer service very fast and efficient.

The warranty process is superb! Just a little delay due to stock issues but the customer support are very polite.

No information about cartridge availability, no stock to buy, and only informations that they have a lot of questions so won’t have time to answer. 0/10

Absolutely piece of junk I ordered one trough their website took 1 month to delivered I start using it in 1 month stop charging and gone off, tried clime warranty after requesting a video and photo and all questions they ask for the number came on the cardboard packaging, which I trough it out first day and I think that code is on the box because they know every one chuck it in the bin , I ordered second one exact same issue this time I kept the box around and send the number still no respond , just avoided

I see another user here has the same experience as I do. Even the same timeline and device.

I bought a new geekvape aegis legend 3 in May of this year. I had it for about 4 days when it stopped working. No display, no buttons worked, and it wouldn't reset or power on at all.

I took it to the vape shop I bought it from but as usual they don't do returns and instead helped me contact Geekvape customer service to start a warranty claim. On May 23rd I filled a claim and mailed the device off to California for them to evaluate and send a new one back to me. I made videos at their request of the device not working and sent photos and the videos to email support.

Fast forward to today and I still have not received a replacement and my 15+ emails are always answered with "We are experiencing shipping delays due to volume and stocks. We apologize for any trouble this has caused."

I have used Geekvape products for the last 7 or 8 years but will no longer buy from them based on this, my first warranty claim and customer experience I will no longer buy anything from Geekvape and feel everyone should be warned that they seem to be dragging this warranty claim out as long as possible to aviod sending a replacement device.

They have the same device on their website in stock and for sale so there is no reason they can't send me a replacement for a device that was defective.

Edit after Geekvape reply: My ticket number is Geekva-5236

Writing this as dealing with them is like banging your head against the wall, my device started to fall apart after just regular use, I messaged them, sent a video about the issue, gave them a copy of the receipt, explained that I didn't have the box to get the code from, but they replied asking for it again, I think I've told them three times now that I don't have the box, it's as if they can't read, or don't bother. Also asking me for a code from the side of the device... THERE IS NO CODE ON THE DEVICE!! Never was, and it was bought from a legit seller in the UK. Just a bit annoyed, but as it was a fairly cheap vape, I'll go buy another one.. but from a different brand, I wouldn't recommend their products after this. Since when did you need the box to get the serial number for a device, it should be on the device, they claim there's a code on it which is nonsense, they don't even know their own products. I thought all products by law are meant to have a years warranty.

I placed an order back in June, they said that my order was ready sent me a tracking number and that tracking number consistently said that it was waiting for the package. So I contacted geek bar and had no response numerous times. First contact was by email then I tried phoned several times someone did finally answer but then they hung up on me and never answered again.
I have so many emails back and forth once they finally decided to start responding. They told me that they were out of one of the items I purchased. And this had been 3 weeks since I received the tracking number. I told them what they could replace it with and didn't hear back from them for about another week when I was finally able to get in touch with them again.
No mind you they said only one item was out of stock at that time they put my order at the back of the pile instead of making it a priority. So finally a month it's a full month and they say that they're shipping my order. I'm like okay are you shipping all of it minus the one that you said you was out of stock for. So they send me a list of what they are supposedly shipping me. I received three out of like the eight flavors that I ordered. Then they tell me that they're going to refund my money for the other items that they didn't ship. I still have yet to see that hit my account. I would order someplace else or go someplace else to pick these items up rather than ordering through geekbar.com! It said my order was shipping on June 30th I just received it today.

I had issues with my brand new aegis legend 3 geekvape right out the box. I sent them videos and my personal data. They approved my warranty in May this year, but for over 3 months now they have been lying to me and never honored the warranty in any kind of way.

edit: They sent my replacement tank two weeks before my warranty expired, so five to six months after warranty approval, with no communication for 3 months. I’ll give a couple of stars, but this felt like a very fishy tactic. The tank isn’t even the same color or model as the original, but at least it works well.

This was the most expensive vape I could possibly buy in my region, and since then I’ve just gone back to smoking cigarettes, so I can’t really rate durability or longevity.

Their shipping sucks ! States US warehouse but 2 fricken weeks and still don’t have device ! This is the very LAST chance Geek vape has with me ! I will no longer use their vapes ! Ya blew it GEEKs there are better companies that can at least mail a fricken box right !

Geek Vape is like EVERY last other vaping manufacturer: expensive poorly designed and poorly functioning junk which makes vaping a joke. They're into money, not vaping.

"Let me tell you about Geekvape and their Aegis Boost – or, as I like to call it, the 'Aegis Bust.' I bought this device thinking I was investing in something durable and reliable, given the 'Aegis' name and all the hype. Boy, was I wrong! From day one, it was a comedy of errors. The pod leaked like a sieve, turning my pockets into a sticky, vape-flavored mess. The battery life? Don't even get me started. It lasted about as long as a politician's promise.

But the real kicker came when it just stopped working. No warning, no flashing lights, just dead. So, naturally, I reached out to Geekvape, hoping for a simple warranty replacement. What I got instead was a runaround worthy of an Olympic marathon. They asked for photos, videos, proof of purchase, a blood sample, and probably the secret family recipe while they were at it. After weeks of back-and-forth, they finally told me, with a straight face, that the issue was 'user error.' User error? I plugged it in and tried to vape! Apparently, I'm doing it wrong.

So here I am, out of pocket and with nothing but a useless piece of plastic and metal to show for it. Geekvape doesn't stand behind their products, and their customer service is a joke. If you're thinking about buying an Aegis Boost, do yourself a favor and light your money on fire instead. At least that way, you'll get some warmth out of it. Avoid Geekvape like the plague unless you enjoy disappointment and frustration."

Ich hatte eine echt Vape von dieser Marke echt lange die sehr gut gehalten hat bis sie dann kaputtgegangen ist und ich auf ein neues Modell dieser Marke umgestiegen. Bin danach nach einem Monat kaputt. Jetzt wieder eine neue geholt nach eine Woche kaputt. Ich hole mir die ganze Zeit neue Köpfe, weil ich denke, es liegt daran und versuche daran zu ziehen, aber es lässt sich nicht rausziehen. Reinste Geldverschwendung abzocke.

I purchased their most expensive kit, but the tank has been leaking since day one, and nothing can be done about it. The batteries charge and discharge at different rates on all their Legend 3s. Paint flakes off on its own, even without using the unit...go figure. My unlock sensors still work, but based on other reviews, they probably won’t last more than a month. Coils are hit or miss. The tanks are some of the worst on the market, so buying one from another brand is a must. Their support is useless...doesn't read messages and feels like clueless AI or non English speakers. The design looks good, but it's not recommended for any vapers unless you want to stay greasy & fiddle with it all night long. Hopefully, serious companies will start manufacturing soon.

Disappointed with Geek Vape
I’m extremely frustrated with Geek Vape. After purchasing a vape device years ago, I discovered they have discontinued the replacement tank, leaving me with a useless product.

Environmental Concerns
This decision contributes to unnecessary electronic waste, as many users are now stuck with devices they can’t use. It’s irresponsible and harmful to the environment.

Poor Marketing Strategy
Geek Vape’s focus on short-term profits over customer satisfaction is evident. Discontinuing essential components without support alienates loyal customers and damages their reputation.

Conclusion
I advise potential buyers to reconsider investing in Geek Vape products. Their practices reflect a lack of accountability and concern for both customers and the environment.

Geekvape coils are the most worthless waste of money in the vape space.

Their batteries die within the first month and then you can't replace them and you have to buy a new device. Stay away from geek vape. They are using 5-year-olds in China to make their products

I bought a geekvape wenax and I can't taste my juice at all no matter what brand or flavor I get it just doesn't work. Don't waste your money.

Been using geekvape for mod and coils for 3 years, bought a dud coil and they don't want to know, will buy a new tank as soon as I use all my coils. No more of my money to them