Dyllis from Gateway was amazing. Great communication, very prompt. We were kept informed throughout the process. We used her three times on different properties we were purchasing. If Dyllis had... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My husband and I were very impressed with the whole process. It was very easy to book a surveyor and we were able to book our survey within a week of contacting Gateway. On the morning of the survey,... Näytä lisää
Yritys on vastannut
Great experience through initial booking to final report. James made sure to call ahead of the visit and discuss some items that we wanted extra attention paid to. He went above and beyond to access s... Näytä lisää
Yritys on vastannut
We have previously used Paul Summerfield to survey two properties and I would recommend him 100%. The process through Gateway is fast and straightforward with a telephone call the same day the surv... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
"Please note: Gateway Surveyors - Private Clients operates as a dedicated division. We specialise in bespoke surveys and private instructions, distinct from our mortgage lending valuation services." Gateway Surveyors – Private Clients is the trading style of Gateway Surveying Service Limited, which was founded in 2005. We are a team of highly skilled professionals, providing Level 2 Homebuyer Reports and Level 3 Building Surveys throughout England and Wales. The Gateway objective is to present you with the facts so you are able to make the right decision about the property you are purchasing. And with all of our Surveyors being locally based to the areas they work, you can be confident that your accredited RICS Surveyor has the knowledge and experience to provide you with the highest quality report and service possible. Our friendly and professional Sales Team are always on hand to deliver a first class service and guide you through every step of the process. We recognise our strengths and believe our success lies in the knowledge and service we provide when working with our customers.
Yhteystiedot
Weston House, Bradgate Park View, DE73 5UJ, Chellaston, Derby, Yhdistynyt kuningaskunta
- 01293 820233
- sales@gatewaysurveyors.co.uk
- www.gatewaysurveyors.co.uk
4,7
Erinomainen
252 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service and quick turnaround
Great service from the start. Survey was completed really quickly and the report was really good quality. The traffic light system really helped break everything down and make it easy to see what action was needed.
12. helmikuuta 2024
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Issue missed in property survey report
[In response to the vendor's reply #2]: Thank you for your reply. I respect your point of view as I hope you will respect mine: I believe that the issue was missed at the time of the inspection. I detected the issue directly with an accurate visual check and by touching the external surface (tiles) underneath the toilet, which was damp. In order to find out plumbing or electrical issues, even visible ones, my advice to other customers would be to hire a plumber and an electrician rather than a surveyor.
[In response to the vendor's reply]: Please note that the photograph your team attached didn't show the area where the leak was found i.e. underneath the toilet. The two photographs your team attached showed just
1) a generic picture of the bathroom (not the specific area affected by the leak) and
2) the area under the sink in the kitchen (not relevant, as the leak was in the bathroom).
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Unfortunately, I didn't have a good experience with Gateway Surveyors. I reported an issue that appeared to have been missed in the property survey report, but I didn't receive any refund as they stated that the issue was not present at the time of the survey. Should I need to check a property again, I would rather hire a plumber and an electrician directly, and I would go to the property with them while they carry out their checks. The survey conducted in this instance was useless for the intended purpose.
21. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a review, we really do appreciate your time taken to do this.
We understand that you did make a formal complaint regarding the leak that came to light when you inspected the property.
We fully investigated your complaint and when replying provided you with a copy of the photograph that was taken at the time of the inspection. This photograph clearly shows that there was no evidence of a leak at the time.
We are therefore unable to take any responsibility for defects that are not present at the time and this is the reason we did not offer you a refund.
Thank you for your updated comments.
Following your original complaint and our reinvestigation of the highlighted matter, at the time of inspection the bathroom floor area around the toilet was tiled / covered with a lino type material. You state you noted a bit of damp ‘under’ the toilet. I would refer you to our terms of engagement that we sent out to you on 2nd Jan 2024 which you subsequently accepted. Section Four – Internal Condition – “We will check floor surfaces that we can see, but we cannot pull back or damage floor coverings.”
We are sorry you were unsatisfied with our report but strongly believe that our report accurately describes the situation at the time of our inspection.
Did really good job of highlighting areas of concern
Did really good job of highlighting problems in traffic light system and covered everything. You can contact them with any queries. Very impressed with service
18. helmikuuta 2024
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Professional and prompt service
Professional and prompt service, with a friendly attitude.
31. tammikuuta 2024
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Efficient and friendly
Efficient and friendly. However, I was a bit surprised that after paying out such a large sum, the report was sent to me by email. So had to use my ink and paper and then my printer broke down! I wonder how anyone who does not have a printer gets on, then the report would have to be sent through the post, the good old fashioned way. Otherwise, brilliant!
19. tammikuuta 2024
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 4 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Very professional
17. tammikuuta 2024
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 4 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent Survey Report
The survey I had done by Dilys Elson was very detailed and comprehensive.
The report was easy to navigate and I would recommend her service through Gateway to anyone.
15. tammikuuta 2024
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Easy to communicate with
Easy to communicate with, fast, comprehensive survey review.
19. tammikuuta 2024
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Thorough report
Thorough report. Done in a good time frame. Helpful staff on the phone.
10. tammikuuta 2024
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Professional service
The appointment booking service was professional, the staff were Informative and friendly. On the day prior to the surveyor's appointment, I was given a time slot which was very helpful.
11. tammikuuta 2024
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent support from Gateway Surveyors
We had excellent help, support and service from Gateway Surveyors. Jeremy the local surveyor was excellent, being easy to talk to and provided us with a very thorough and easy to understand report, thanks you.
10. tammikuuta 2024
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us. I will make sure Jeremy sees sight of this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Detailed survey and super friendly
Detailed survey and super friendly. Would highly recommend.
21. joulukuuta 2023
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for the 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for using Gateway Surveyors - Private Clients
All round great service
Fast, reliable, professional and reasonably priced. Would recommend.
15. joulukuuta 2023
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Every thing with ease
14. joulukuuta 2023
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent
Excellent, efficient service - couldn't fault and would highly reccommend.
10. marraskuuta 2023
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent result.
Excellent communication. A very extensive detailed report with great clarity. Very prompt report back.
16. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
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