Gamersheek Arvostelua 1 393

I've used Gamersheek multiple times over the past couple of years for different Pop Up Parades. Preorders aren't always the quickest but if you're willing to wait a year for them to be made to begin with, I don't mind waiting an extra month or so if delays happen.

Sean and Emma have always been fantastic at helping me with any issues, so just wanted to put a positive review up for a company that has always done well by me.

I feel compelled to leave a review because I noticed a lot of bad ones highlighting dispatch times, it seems people can't read the very clear dispatch times on the product pages!
I had a great experience, it shipped really quickly (I ordered figures that only took 1-2 days to dispatch), great communication, well packaged and they even gave me a voucher because of a mistake on their 2 for £40 deal, overall great service and I'll definitely be using this site again!

Great to pre order with, really reasonable prices and absolutely unmatched customer service. Dispatch and shipping are always really fast too. Thank you so much!

I ordered a figure over two weeks ago and never received any updates or shipping information. When I asked to cancel the order, I was told I couldn’t because it was a “special order.”

This wasn’t clearly stated during checkout, and the cancellation policy was hidden on another page of the website. Customer service just repeated the same policy and didn’t try to help at all.

Really disappointing experience—won’t be ordering from here again.

Ordered final fantasy xvi dion, bring arts figure

Was dispatched sooner that stated, via tracked royal mail

Figure was perfect

Will use this site for future purchases

unless it’s a preorder, don’t expect them to have a figure in stock. they don’t update the listings and i had to get my order cancelled and refunded. really disappointing. customer service is fast at responding tho, that’s a plus

Ordered a figure on Monday and it arrived Wednesday. Excellent service, will order again

On 22/10/24 I received a notification from Gamersheek to say that F4F Warp Star Kirby was back in stock so I immediately placed an order and paid for next delivery. After not receiving any update or dispatch notification I contacted Gamersheek and was advised that my order would be leaving the warehouse by the end of the week. However on 30/11/24 (8 days after placing my order) I received a further email to say that the warehouse were unable to locate my order and that I would be refunded but instead of refunding me I was then charged a further £239.95 and had to wait for a refund. UPDATE: I will post updates and amend my score as necessary when Gamersheek actually respond to my emails.

Figurine I ordered came in great condition and very quickly after ordering. One of the better options for anime shops that operate in the UK... will be buying from them again. :-)

I had to cancel 1 of my items due to it being 3 weeks overdue with no updates (this was a special order item).

Oddly enough I had no issues with pre-orders and my figure was delivered on time.

They cancelled another one of my orders because they couldn't locate it within the warehouse and it was 3 weeks overdue.

Customer service was really nice though and apologised and I got a refund.

So gamersheek is hit or miss.

I order from Gamersheek pretty often, I've had at least 20 orders I'm guessing by now over the years. All of them have arrived safely and any issues if there were any, were solved with an email directly to customer service. It's amazing that we have a local figure company in the UK that stocks such specialist products. For anyone reading the trustpilot before ordering and you are wondering, yes Gamersheek are legitimate, and if you have any questions or issues, their email support will be able to help you. Give them a chance! They have always treat me well and all of their figures are genuine and at great prices.

Amazing! I was a little worried as the dispatch email wasn’t working on Royal Mail, but the item surprised me and arrived way sooner than expected.

Really don't know how this managed to happen, but, well, I pre-ordered something around the end of march, about £250. Honestly? Completely forgot about it, only thing I remembered was that it was meant to ship around September-October. Didn't hear anything about it. I check now and the site's gone through an upgrade, they need me to reset my password so I do, go onto my order history, nothing there, even the actual item I bought isn't listed on their store, like at all. That can't be right. I mean, I've got the email. It even has a hyperlink on the email to the item I bought and it just goes to an error 404. I have the payment in my PayPal history. Don't really know what to make of this.
Edit: Very quick, curt reply. Sorted my problem out immediately, sorry for making a fuss.

Ordered mid-November. Got email today cancelling my order with no other communication. Rubbish

have used them a couple of times and zero complaints, great service and very pleased with them! thank you!

I ordered a figure (Akagi from Azur Lane made by Kotobukiya.) on the 3rd December, 2024. The figure was listed as in stock and ready to be sent. I bought it outright.

I receive an email on the 5th (Thursday at around 14:00.) December telling me that my order has been despatched and in the hands of the courier. I'm off for that week so I expect it to turn up the next day and maybe Saturday at the latest: Gamersheek use next day delivery afterall.

The 10th December arrives, no figure and so I finally check the tracking to see where it is.

"We're expecting it
The sender has advised they have despatched your item to Royal Mail."

Is what it STILL says on the website.

I send an email to Gamersheek and they say it's "strange" and will look into it. (Still the 10th.) It is now the 12th and they still haven't got back in touch with me.
I've contacted Royal Mail and they have said it is not in their system.

This is just shockingly bad practice; on their inhouse style tracking it says the figure was despatched even earlier!

Edit: They Refunded, and I believe without even looking into it which makes me believe they never sent it to begin with (despite telling me it is in the hands of the courier.).
What's even worse is that I had to chase this up.

I will now never know what even happened and if it could happen again. First mention of refund and they jumped at it. Very irresponsible business practices. You wouldn't issue a refund if you believed it to be on the way to the customer, surely?

The figure was of my favourite anime character too, so I am absolutely gutted. I shan't lie.

Useless communication, items didn’t arrive for weeks and after all that one item got refunded. I sent many emails and ended getting a reply on messenger.
Overall very poor communication

After I was concerned over a dispatch date, they refunded my purchase and still dispatched the item. Will be ordering again for fantastic customer service

sell official products with free shipping that arrives at my residence in the same week.

I pre ordered a nendoroid back in January this year, which was due to release in July. However Gamersheek didn't have it on release! They've delayed the dispatch date multiple times and now I'm being told I won't get it until the end of October because apparently that's when their supplier gets it?? What was the point in me pre ordering then?? I could've just bought it elsewhere if that was the case, it was available in other online retailers on release!

Also my past 2 orders with them, I've had to literally remind them to send me my orders via email, as they just forget! I used to like this site but it's gone downhill so bad. I've also noticed the items on their site are more expensive too. In future I'm just going to order directly from Goodsmile, at least with them I'll get it on release day and for cheaper!