Some people thought, we may have gone too far this time. Words like ‘Thermobaric’, ‘Apocalyptic’ & ‘Dresden’ were being banded around before the display. During the display, countermeasures... Näytä lisää
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Yet again galactic fireworks have smashed it out of the park The update to the website is beyond brilliant there is far to much to mention you need to see it for yourselves The items they sell... Näytä lisää
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I have used Galactic for many years and they have always delivered, both in terms of actual delivery and quality. Many years ago, I was round friend’s place and bought some local over priced rubbish.... Näytä lisää
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I ordered fireworks online and went to pick them up from the Dinnington store. No fuss ordering, and very good prices compared to other online retailers. Unlike some of our more local fireworks stores... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Galactic Fireworks have the biggest and best range of premium quality fireworks for sale in the U.K. These include rockets, cakes, display packs, sparklers and more - buy online now!
Yhteystiedot
12-14 Hangsman Lane, S25 3PF, Dinnington, Yhdistynyt kuningaskunta
- 01709769184
- help@galacticfireworks.co.uk
- www.galacticfireworks.co.uk
4,8
Erinomainen
2 t. arvostelua
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Vastaus yritykseltä Galactic Fireworks
Hi there,
Thanks for your kind words! Delighted everything arrived promptly and that you were happy with the service. Hope you had a fantastic display.
All the very best,
James
was a big event several of the fire…
was a big event several of the fire works exploded while low to the ground and hit event staff due to this will not be returning to buy more next year I will be going back to using epic fireworks
8. lokakuuta 2025
Vastaus yritykseltä Galactic Fireworks
Hi Marcus,
I’m really sorry to hear about this experience—that’s obviously not something we ever want to happen. Please get in touch with us directly by email so we can take all the details and investigate fully. All our fireworks are tested and CE-approved, and incidents like this are extremely rare, but we take them very seriously and want to get to the bottom of what happened.
All the very best,
James
Brilliant customer service
Brilliant customer service, beautiful fireworks always by from Galactic fireworks. My family enjoy the fireworks. Always ask where I buy them. Would recommend to anyone!
9. lokakuuta 2025
Vastaus yritykseltä Galactic Fireworks
Hi Jaz,
Thanks for your lovely feedback! I’m delighted you and your family enjoy the fireworks year after year, and I really appreciate the recommendation. Hope you have another great display!
All the very best,
James
Great products at a great price
Great products at a great price, delivered on time by their own drivers.👍
8. lokakuuta 2025
Vastaus yritykseltä Galactic Fireworks
Hi William,
Thanks for your great review! Really pleased you were happy with the products, prices, and delivery service. Hope your fireworks put on a brilliant show! 👍
All the very best,
James
All fireworks I bought were brilliant…
All fireworks I bought were brilliant and very loud best fireworks I’ve got and definitely will be getting more next time!! I’ll have an even bigger order next year :) I definitely recommend getting any of your fireworks from here 100%
25. lokakuuta 2025
Vastaus yritykseltä Galactic Fireworks
Hi Curtis,
Thanks for your fantastic feedback! Delighted you loved the fireworks and plan to go even bigger next year—that’s what we like to hear!💥
All the very best,
James
We were so impressed with the…
We were so impressed with the fireworks! They were excellent value for money and the display was absolutely stunning — everyone loved it. The YouTube videos showing what each firework would look like were really helpful and made choosing much easier. Everything was reasonably priced and of great quality. We’ll definitely be buying from here again next year!
7. lokakuuta 2025
Vastaus yritykseltä Galactic Fireworks
Hi Aarati,
What a wonderful review—thank you! I’m thrilled you were happy with the fireworks and found the videos helpful when choosing. Sounds like your display went down perfectly—hope next year’s is even better!
All the very best,
James
Vastaus yritykseltä Galactic Fireworks
Hi Ron,
Cheers for the review! Really glad you were happy with the quality and price. Hope the display went brilliantly!
All the very best,
James
Great delivery
Great delivery, sorry I didn’t answer I got them now thanks
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Galactic Fireworks
Hi Joan,
Thanks for your message! No problem at all—I’m glad everything arrived safely in the end. Hope you have a great display when you set them off!
All the very best,
James
unbelievable fireworks company
unbelievable fireworks company, i baught the big top package and was unbelievable, will be getting more next year 🤘🏻🤘🏻🤘🏻
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Galactic Fireworks
Hi Kyle,
Thanks for your brilliant review! So pleased you loved the Big Top pack—it’s a proper crowd-pleaser. Great to hear you’ll be back for more next year :)
All the very best,
James
A great company to deal with
A great company to deal with, ordered the Las Vegas box and it was delivered the very next day fantastic delivery excellent communication and the fireworks were amazing
28. lokakuuta 2025
Vastaus yritykseltä Galactic Fireworks
Hi Greg,
Thanks for the fantastic feedback! Really pleased the Las Vegas box hit the mark and that delivery and communication went smoothly. Hope you have a showstopping display!
All the very best,
James
Absolutely terrible customer service.
Arrived at the shop wasnt really busy 3 lots of 2+ parties of people wanting fireworks. I was waiting to be served for 20mins but then to be ignored for some strange reason for the entire duration of being there. Havnt said or done anything to upset staff but they was clearly not wanting my money.
Tall gentlemen with the skin head asking if anyone wants help.. I replied 3times saying yes me but was blanked/ignored all times for some reason I dont understand.
Even asked the small blonde lady if she was free to help us. for her to say im covering the till which I understood. And carried on waiting an extra 5mins.
New customer walks in and gets served as im just stood there waiting, being ignored.
Never in my life have I ever dealt with service like that.
Have been to the shop before with family members always been in and out with buying fireworks. But this time when wanting help/service i was just straight up blanked/ignored for a full 20/25mins even when the staff was free to help. Just ended up walking out.
Ill repeat never in my life have I ever had customer service like that. Im never one to write reviews either but the obvious ignoring just straight p***** me off.
Won't be spending a penny in this shop again.
If the staff see this review and get bored watch the cctv footage I was the lad with the red and black fleece on with my partner and kids. (In shop 4-9-25 at 18:00) maybe review and reflect on the bad customer service.
Edit: replying to the reply back from manager.
The staff member also asked pritty loud who's next to be seen where I said "me" 3 times and was completely ignored.
Staff walked past dealing with customers im not going to just butt in throwing weight around.. i was waiting my turn you could see who was next to be seen and approach.. he could have asked if i needed help etc but nothing from his side.
Maybe next time ill just jump queue and push my way to be seen. But I guess your company doesnt want respect. You could see who was next be seen. Isn't really hard to read the room under pressure working in a shop..
The staff who asked my partner when she pointed at me. Didn't even say anything and wasn't ready to help at all. He was more of a mascott for the shop rather then helping customers. All he did was fetch fireworks out the back. He could've easily cracked on with getting what we needed but instead stood looking gormless.
Shame really.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Galactic Fireworks
Hi Br,
I’ve watched the CCTV footage from that evening in full, as I was genuinely surprised by your review — we take customer service extremely seriously, and as you’ll see from our other feedback, it’s something we’re well known for.
It was a very busy evening in the shop (the 4th of November, so our second busiest of the year), and from the footage, I can see you and your family browsing for quite a while. Staff passed by several times, but you didn’t appear to ask for help, so they understandably assumed you were still looking and served customers who were asking to be served. Just before you left, one of our team members actually asked your partner directly if you were being served — she replied “I’m with him,” pointing to you — at which point the staff member was ready to help, but you didn’t respond or engage, and the team then served the next customer who approached them.
I completely appreciate that from your point of view it may have felt like you were being ignored, but it genuinely wasn’t the case. Daniel (the tall gentleman you mentioned) has been with us for almost 20 years and takes real pride in helping customers, and the lady on the till is my mum — we’re a family business, and I’ll always defend our team when I know they’ve done their best.
I’m sorry the experience left you frustrated, but after reviewing everything carefully, I don’t think it’s fair to suggest you were deliberately ignored. A little more engagement from your side — especially on such a busy evening — would have seen you served straight away.
All the very best,
James
Aaron the top man
Aaron the top man! Ordered a few days before bonfire night, turned up reliably the day before - Aaron was a legend, fireworks look mint, not much else to say!
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Galactic Fireworks
Hi Todd,
Love this—thank you! Aaron will be chuffed to bits reading that. Glad everything arrived right on time and that the fireworks look spot on. Have an amazing display!
All the very best,
James
Vastaus yritykseltä Galactic Fireworks
Hi Mark,
Thanks for your review! Delighted your order reached you so quickly. Hope your fireworks light up the sky!
All the very best,
James
lovely doing business with you always…
lovely doing business with you always pleasant and prompt.
28. lokakuuta 2025
Vastaus yritykseltä Galactic Fireworks
Hi Jeanette,
Thanks for your lovely review! Always a pleasure dealing with you, and I’m glad everything was handled promptly.
All the very best,
James
Vastaus yritykseltä Galactic Fireworks
Hi Tracy,
Thanks for your review! Really pleased ordering was easy and that delivery arrived right on time. Hope your fireworks light up the night beautifully.
All the very best,
James
11/10 staff are amazing .
11/10 staff are amazing .. brilliant products excellent service ..
27. lokakuuta 2025
Vastaus yritykseltä Galactic Fireworks
Hi Brion,
What a review—thank you! I’m delighted you rate both the products and our team so highly. Hope you have an amazing display!
All the very best,
James
Absolutely amazing business perfect all…
Absolutely amazing business perfect all round from the easy to navigate Web page to the demos if fireworks. Responses to questions are fastest I've ever had. Delivery was super quick delivered by the friendliest kind gentleman called Aaron best delivery driver I've ever had. My new go to fireworks company highly recommend and will definitely use again
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Galactic Fireworks
Hi Emma,
That’s such a wonderful review—thank you! I’m thrilled you enjoyed the website, the demos, and Aaron’s friendly service. Hope your fireworks make for an incredible night!
All the very best,
James
Nothing to say other than 5 stars 🌟…
Nothing to say other than 5 stars 🌟 like always
7. lokakuuta 2025
Vastaus yritykseltä Galactic Fireworks
Hi Luke,
Thanks for your kind words and continued support! Hope you have a spectacular display this year.
All the very best,
James
Fast and reliable service
Fast and reliable service. We’ll definitely use you again. Very friendly and helpful.
27. lokakuuta 2025
Vastaus yritykseltä Galactic Fireworks
Hi Paul,
Thanks for your feedback! Really pleased you were happy with both the speed and friendliness of the service. Hope you have a brilliant display!
All the very best,
James
Excellent would definitely recommend
Absolutely great service and amazing fireworks (low noise) even my neighbours thanked us!
28. lokakuuta 2025
Vastaus yritykseltä Galactic Fireworks
Hi Kelly,
Thanks for your lovely review! Great to hear the low-noise fireworks were a hit!
All the very best,
James
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