Extremely disorganised charter company
Extremely disorganised charter company, which assigned us a rude and arrogant skipper who ultimately ruined our holiday. Despite clearly communicating our desire to sail north of Kos, he took us south without any discussion or involvement in the planning. Throughout the trip, he made unilateral decisions, showing no interest in engaging with us or considering our preferences. It became evident that his priority was spending time in ports with his friends rather than allowing us to enjoy swimming and exploring the beautiful surroundings — which was the main purpose of our holiday.
There were also serious health and safety issues, including a gas leak on board, which we had to resolve ourselves as he was unable to handle it appropriately. However, the most frustrating aspect was his dismissive, rude, and selfish behaviour, as well as his complete failure to understand or care about the kind of experience we were looking for. We strongly advise avoiding this charter company — not only because of the skipper’s unacceptable conduct but also due to how poorly the company has handled our complaint. We are now in the process of taking formal action against them.
Vastaus yritykseltä Fyly
FYLY Official Response:
We are truly sorry to read that your experience did not meet your expectations. However, after a full internal review and direct statements from both the skipper and hostess present throughout your charter, your allegations have been found to be inaccurate.
Our legal representative has personally responded to you in detail, addressing each of your claims. FYLY stands firmly by that official statement. The alleged safety and service issues you describe were thoroughly investigated and proven unfounded, and no concerns were raised during the charter that would have allowed us to take immediate action.
We must therefore emphasize that the dissemination of misleading or defamatory statements harms both our reputation and the integrity of our crew, professionals who take great pride in their work and our clients’ safety.
FYLY has formally addressed these claims and remains committed to full transparency, professionalism, and the high standard of service our guests continue to experience and recognize us for.
— The FYLY Yachting Team