Fusion Motors Arvostelua 

Good customer service easy to finance cars and excellent after care

Great experience . Highly recommended

Totally disgusted with the level of serviced I I I received after buying a £15000 Quality used car from fusion
After 1hr of purchase the eml came on so I called fusion and they referred me straight away to the supporting workshop
I waited for half an hour being told that the problem was not the car but old codes being left in the cars computer
Guess what the cars eml came on about 25 miles I then called Fusion and they arranged for the supporting garage to assist once again?
I left my car with them waited for 5 days and they called me to say it’s ready and it required a re-gen
One day later the eml came on again so I called several times before someone answered me and finally got referred back to rays garage
Rays garage said this a common problem and process of elimination can you only find the cause the part at fault was an injector on the dpf
So I booked it with them once again 1 day later the car was repaired finally
I took this car to the manufacturer for a health check and the said the dpf has been disabled on the car computer which I find totally disgusted as this also will fail an mot in the future
So the lesson of this story is Do Not Buy

I purchased a car from this dealership for £14,000, and it developed mechanical issues shortly after. When I returned the car, they claimed to have repaired the issue, but the problem persisted. At their suggestion, we had the car inspected by an independent garage, which confirmed that the turbo needed replacing.

Despite this, the dealership refused to take responsibility or carry out the necessary repairs. Communication has been poor, and they have not provided any resolution.

We will now be pursuing this matter through Trading Standards and advise others to be very cautious when dealing with this company.

We trade a car good transaction

It was great, I really enjoyed the experience. The car was amazing.

Everyone at the dealership was kind and professional. They helped me find the perfect car and explained everything clearly. I felt comfortable and well taken care of.

Employees very knowledgeable about cars and willing to help. Very welcoming environment

Bought Range Rover Evoque
10/10 Customer service
10/10 Car Inside and outside
Will always recommend.

Absolute shambles, Nissan Juke with a chequered roof vinyl, the car was filthy inside and out on collection, trim was snapped, scratches on the body, had these repaired at my own cost, the Clutch was going within 2 weeks, had it checked out that it needed repairing, couldn't get a call back or an email from Fusion at all, took the complaint further with Zuto to reject the vehicle under the 30 day returns terms, was told I'd have to return it at my own costs which I did, it's been 6 weeks and still no refund, Doug had the cheek to ask me what was wrong with it only to reply with there isn't really anything wrong with it, which is it Doug do you know or don't you are you a salesman or a mechanic?!

The car came back in a much better condition that it left you

Repayment is meant to be due by the end of the day today with false promises of when it's meant to be returned over the past 2 weeks, you've got the car back, return the money it's not rocket science

Update 27/05/2025
Still no refund and no outlook on if I'm getting it back without a day at court, Doug changed his tone of voice and attitude from volatile to understanding with a false promise of refund to be arranged and to send an email with my bank info when I told him the call was being recorded at the start of last week and still nothing, I just don't understand the delay tactics, makes no sense at all. Zuto are equally as useless, I think they have blacklisted my number as I can't even get them to answer a call anymore, I also receive zero communication from them

Very good customer service. Got my Skoda fabia from them I must say it’s a really good car.

Thanks

Recently I bought range rover Evoque . They did the MOT for 12 months and give me a warranty for 6 months . Beautiful car in white colour . Bought a present for my wife she is over the moon 🌚 .

Marvellous stock of cars

Amazing amazing amazing . Highly recommend .

Absolutely amazing service by fusion motors. Doug is amazing sales person there very polite and perfect person for car sales. Highly recommended

These guys are bunch of professional in grays I must say I went to many other showroom before them but was not convinced with their cars and staff but I felt comfortable to get my transaction done through them . Thanks team fusion

Marvellous customer service by team fusion best in essex