Frost Auto Restoration Techniques Arvostelua 

2nd July - Ordered a sheet of mild steel 0.7-0.8mm thick x 810mm x 1000mm. Cost £16.00 plus £7 shipping.
4th July - advised it had been despatched and 'was on its way'
7th July - after telephoning to say it had not arrived, was told it should be with me tomorrow.
8th July - Arrived packed in two sheets of corrugated cardboard and with obvious damage. Examined metal to find it bent and with all four corners bent back on each other.
8th July - Advised of damaged delivery. Later that day sent photos of damage.
11th July - advised "we do ship out large amounts of metals with very few damages - Please could you send photos of the damages" Advised photos had already been sent.
12th July - Told "it looks like we haven’t’ received that email with the pictures, please could you re-send?" Resent photos whilst on the phone. Was asked would I accept £5 in compensation. When told the product was unusable I was asked "can't you just bash out the corners". After some discussions was told "they would collect it tomorrow".
Now waiting for the end outcome - and a piece of usable steel.
Wasted time and money and customer satisfaction.

Absolute nightmare to get hold of.
Applied for a discount code which was never received and so e mailed several times, no reply, messaged on Facebook, no reply, left comments on posts, no reply.
Tried to call and was told I would have to be called back.
I can’t imagine the customer service would be any good so in the end we decided to buy elsewhere which is a shame as it would have been a large order.

Recently I had to remove some failed POR15 tank sealer. I was advised that I needed at least 2 litres of Tank Strip. I purchased 5 litres. Unfortunately even after more than 7 repeat applications of the stripper, the sealer has hardly been affected! It proves the POR sealer is strong but the Tank Strip is close to useless to remove this sealer!!

I wanted to buy blast media for my new bead blast cabinet and had no clue what to order. I'd made my mind up based on the nice descriptions on their website but needed to call to order due to the weight of my order - fair enough.

The lady I spoke to was friendly and chatty and sensed that I didn't know what I was talking about and instead of doing the easy thing and just taking my order, she got someone from 'technical' to call me.

Sure enough, Lee rang within the hour and spent a good 10 minutes explaining the basics and recommended a more economical purchase for me.

These employees are a credit to the company, they were honest and helpful and I had no hesitation in ordering with them.

Steve (from Wales, not Scotland)

Faulty item received, poor customer service.

Great Service and Advice, products always arrive in a timely manner. They have all the quality paints and coatings for pretty much every stage of my project. If you're a restorer - I can highly recommend Frost.

Looked for a tool online out of stock so I chose their email you when its back in stock service, a week later received an email back in stock - ordered it waited a week no tool !, phoned the cowboys to get the news not in stock will be 3-4 weeks !, I was told the email was sent out in error due to a computer update later found out it was in stock and sold to someone else, For once in your life tell the truth !, Thanks for letting me know, its a good job I phoned or I would still be waiting !
Waste of space this lot, Lucky to get a one star rating !!!!"

Unfortunately. Yesterday I ordered 3 items via the website and paid for them including shipping. Today I received a polite email saying two of the items are out of stock and that any back orders would be subject to additional shipping when they came in. The shipping is expensive at £5.95 minimum, even if you order a single screw for argument's sake.
This is the 3rd time that I have ordered and found my items out of stock after the purchase event. The website should say clearly if it is in stock or not to give the buyer the opportunity to shop elsewhere, I have mentioned this to them several times and still, nothing has happened. The last time this happened they didn't even let me know and I had to chase where the order was then waiting nearly a month for it to arrive. Until Frost Auto Restoration up there game I have been forced by them to source my goods elsewhere in the future. It is a real shame as they do sell even if they don't stock a good coverage of products for restoration

good! would reccommend this company.

Product ok. Delivery a joke.
Paid for express delivery 1:2 days

After 4 days I chased. "Out for delivery " arrived after 8 days.
No response as to reason or refund of high delivery costs. They do not care.
Don't waste money for express delivery.

POR15 for Calipers - Avoid this product. Complete waste of time and money. It reacts quickly with brake fluid. There is many better products on the market as well as a companies with better support.

"Thanks" for not accepting my return on the ebay for unused product within 30 days as advertised. Expect trading standards complaint...

unacceptable experience

Bought stuff from frosts before and the same excellent service, delivery and notification is excellent. Well packaged and excellent product. Can't fault

Ordered items via website.
Easy to find what I wanted, painless payment. Delivery well within times quoted and well packaged.
Will use them again I am sure!

This company offer loads of great products and I have used them for many years. They have always delivered fast too. I have marked them down however as the week after buying an item that they had emailed me on special offer, they dropped the price again by £30. When I emailed them to question it as it can't help but leave a bad taste in your mouth so soon after buying an item, I got no response from them at all! I accept this can happen, but a response would have been nice! I will still use them, but I'll shop around too from now on and make sure they lose more than £30! Their loss!

I ordered an airbrush kit and associated cleaning kit. It was an awesome price, and came wry quickly.

Cannot fault my purchase at all.

The metalworking tools were quickly dispatched and have proved themselves to be of top quality. Thoroughly recommended.

a quick and reliable service, staff very helpful

I ordered a pot of chassis black, thats what I got.
Postage made single item a bit expensive, but convenient.

very easy to order a very good web site and fast service I can recommend frost