Freeletics Arvostelua 3 050

Ingeschreven na een aankoop bij decatlon.
Dacht dat het om een gebruiksaanwijzing ging van elastieken die ik gekocht had. Een maand later 50€ van mijn rekening…
Onmiddellijk bij dag 1 uitgeschreven, vriendelijk om een Refund gevraagd echter niet gekregen.

I signed up to a bundle a year ago and in that time have had no notification that they would be taking payment to renew. They took £120 out of my account and on finding this they emailed me saying there was nothing they could do to refund me, they just pointed me to their terms and conditions, describing this as being "fair and transparent." iIf you were fair and transparent at least notify me before you're going to take money out of my account so I have a chance to cancel.

Predatory subscription model that relies on you being unable to cancel, even minutes after renewing automatically. Don’t bother trying to communicate with them as they just mention the T&Cs and talk about how this is their attempt at being “fair” to customers.
Avoid.

All you need to know about this company/app is they are the type of company that make you sign up to a yearly subscription that auto renews unless you cancel it, and then if you forget to cancel it, which is easily done when you don't use the service anymore becuase you are bored of it, they will charge you again without sending any reminder notifications to let you know there is an upcoming payment. Then when you request a refund for an honest mistake they deny your request. They are not even confident enough in their own product, that they would refund an otherwise satisfied customer who may have come back later on when they are looking to revisit the app and therefore generate future payments, and instead take my money now and refuse a genuine refund request to keep an actual customer happy who will now be advising everyone I know to stay away.

The only way I can describe the feeling is it feels like I have dropped £100 on the floor, and when I've turned around to pick it up, Freeletics have grabbed it and said "Sorry, this is mine now, you shouldn't have dropped it in the first place".

Customer service team don't care at all and offer generic responses, probably powered by AI like the rest of their products.

If you had asked me a week ago I’d have given them 5 stars, I think the app is fantastic and have used it religiously for a couple of years. However last week I forgot to cancel a paid version of the subscription as I had a complimentary one with Revolut so didn’t need two. They charged for a year and have refused to refund. They even acknowledged that their business practices (not sending reminders before renewal) will be illegal when the new legislation comes in later this year - they are aware that they have bad business practices but don’t want to do anything about it until they are forced to. I am so disappointed as it was such a great app but I’d urge people to use literally any other provider considering how poorly they treat their users.

The subscription is renewed automatically without any clear notification at the time of renewal, and I believe the company relies on users overlooking this.

This has only happened to me once before with another provider, and in that case their customer support handled the situation professionally by cancelling the subscription and refunding the payment.

In contrast, Freeletics informed me that they would no longer respond to my emails if I continued insisting on the matter. I would also like to highlight that I contacted them first thing in the morning, immediately after noticing the renewal.

I would also advise others to pay close attention to what Freeletics refers to as the “14-day money-back guarantee period.” At first glance, this wording suggests that the 14 days apply after the subscription has been renewed. However, based on the email exchange with their support team, they later clarified that it actually refers to the 14 days before the renewal date.
Worst customer experience I have ever experienced.

I cancelled my subscription with Freeletics through Apple after hardly using the app.

However, it appears Apple do not speak to Freeletics. The subscription was not cancelled and I have now been invoiced €110 !! Unbelievable!!

This should never have happened and I feel like I have been scammed. I contacted support and instantly received an automatic reply that renewals are non-refundable. It is a smart business model if you just ignore subscription cancellations!!

If Customer Support fixes this issue I will amend this review. In the meantime, STAY AWAY FROM FREELETICS.

I cancelled freeletics last year alongside Pliability because they weren't good (really basic suggestions - all AI led). And yet, they've charged me £130 again this year.

When you email them to dispute it, they send you an automatic AI response telling you they don't do refunds. No human contact whatsoever. There is no human customer service - it's all AI.

If you try and call them, it goes to a telecom centre in munich where you get charged for every minute you're on the call.

As you'll see by the other reviews, this is a really common occurance. Please do what I didn't and list to the reviews.

It's all a scam - do not sign up!!!

I subscribed a year ago for a one year subscribtion. Couple of months later I found out that I am not using the app that much and cancelled my subscribtion and today I found them charging me a full amount of subscribtion fee and I contacted them immediately but they said I can't get a refund for a service renewal. So, I got charged for a subscribtion I already cancelled a long time ago. Please avoide, it's a money trap big scam.

Ich hatte das Abo vor einem Jahr gekündigt, dennoch wurden mir heuer wieder 120€ von freeletics abgebucht, ohne Vorwarnung und Rechnung. Reklamation hatte bisher noch keinen Erfolg.

Sono anni che uso l’app di Freeletics. È sempre stata di ottimo aiuto per tenermi in allenamento da solo, e negli anni è ancora migliorata con nuovi aggiornamenti e funzionalità.
È sempre stato facile seguire i programmi e gli esercizi, ho visto nel tempo cambiamenti nel mio corpo.
Consiglio sia a chi è alle prime armi sia a chi è più esperto

Ho attivato la prova gratuita di Freeletics e senza nemmeno aprire l’app mi ritrovo un addebito di 94,99 €. Ho contattato il supporto subito, ma la risposta è stata fredda e automatica: “Non rimborsiamo perché i 14 giorni sono scaduti”, anche se non ho mai usato il servizio.
Il supporto sembra più interessato a difendere le regole che a risolvere problemi reali.

Me gusta la manera en la que los entrenamientos se van adaptando

Ich hatte Freelatics zu Beginn meines Trainings für ein halbes Jahr abgeschlossen, das war vor zwei Jahren!!! Plötzlich erhielt ich eine Abbuchung über die Aboverläbgerung???? Was für ein Dünnpfiff. Sofort Widerrufen und dann nur 5/6 erstattet bekommen. Was für ein Müll. 14 Tage Widerrufsrecht zu 100%. Entweder eure Bearbeitungsgebühr-KI ist besoffen oder euer Daten wurden gehackt. Hier ist Klärung gefragt oder das Ding geht zum Anwalt. Geht gar nicht.

s'approche de la perfection, répondant aux nombreuses attentes que l'on peut exiger d'un coach sportif! conquis! en espérant malgré tout des évolutions mais je n'en doute pas!

Eu tenho 47, comecei usar no ano passado acho q pelo mês 4, estava com 86kg, hj estou com 70,85, e eu apenas me exercitei pelo app, algumas caminhadas fora dele apenas. Então pra mim foi ótimo, cheguei no peso q considero ideal pra mim. Minha foto antes e depois é nítida. Por isso minha nota

Ottima applicazione, molto versatile ed efficace con una varietà di esercizi molto ampia e mirata. Ho riscontrato parecchi miglioramenti nella tecnica e nella forza, avanti tutta e grazie Freeletics.

Adjust workouts and programs to your needs, available equipment and desires. The great thing is that you can also make those adjustments ad-hoc when you have a sudden injury or when you are traveling. For a globe trotter like me, this is simply perfect: never an excuse! I also like the active cool downs for flexibility. And yes, you only loose weight when on a calorie deficit. That has nothing to do with the app. The app has a food guide to but that’s not achievable when traveling or when at home with a family of 5 😉

Dicono che ci sono 14 giorni dopo il rinnovo automatico per poter fare richiesta di rimborso. Io non ho mai usufruito del servizio dalla data di rinnovo, ho mandato più mail di richiesta ma nulla: ti rispondono con un messaggio automatico. In sostanza: "Spiacenti, impossibile" senza fornire alcuna spiegazione sul motivo! Davvero insoddisfacente, 74 euro buttati. Se non fanno rimborsi lo scrivessero chiaramente nella sezione del sito ufficiale dedicata, non che prendono in giro la gente con i messaggi automatici. Poi dicono che se rispondi al messaggio entro 7 giorni lavorativi ti contatta un operatore. Non pervenuto! Per nessuna delle mail che ho mandato e a cui ho risposto.
Una mancanza di rispetto unica.

Ich habe das Lifetime Abo abgeschlossen, nachdem ich mehrfach mehrere Jahre normaler Kunde war. Das Training ist in meine tägliche Routine mit übergegangen, und die Erfolge sind nach sechs Jahren nun enorm.