I signed up for swimming lessons in January but due to an injury had to stop these. I left two voice mails asking to cancel the class but neither of these were answered ( Perdiswell claim they had n... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
There should be a zero star option. This leisure centre is awful. Terribly unprofessional staff. Unsafe and dirty environment. The only focus here is to get your money, nothing else. Will trick you in... Näytä lisää
Yritys on vastannut
I highly recommend against using freedom leisure New Milton. As of 26/01/26, the pool has been closed for over two weeks due to “temperature issues”. There has been no contact made by management to up... Näytä lisää
Freedom leisure’s running of the wonderful Guildford lido is woefully bad, they do as little as they can get away with. The lido could be promoted far more, be a lot busier with clubs, classes... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Freedom Leisure
Yrityksen kirjoittama
Freedom Leisure is one of the UK’s leading not-for-profit charitable leisure and cultural trusts. We operate over 130 leisure, cultural and entertainment venues across the UK.
Our mission is to ‘improve lives through leisure’. We actively promote healthy lifestyles across the communities we serve.
We provide high quality, affordable and accessible physical activity, mental health and social opportunities in local community facilities.
We have no shareholders and as an exempt charity we re-invest all our surpluses back into the services we operate to provide our customers the best possible service we can.
Our mission is to ‘improve lives through leisure’. We actively promote healthy lifestyles across the communities we serve.
We provide high quality, affordable and accessible physical activity, mental health and social opportunities in local community facilities.
We have no shareholders and as an exempt charity we re-invest all our surpluses back into the services we operate to provide our customers the best possible service we can.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.freedom-leisure.co.uk
1,6
Huono
169 arvostelua
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Phone line POOR
I tried calling repeatedly on April 8th 2018 to your Woking branch and each time I got through to an answer machine. I left multiple messages for a call back. No one called all day. Does no one care anymore? Do customers not matter? Very disappointed
8. huhtikuuta 2018
Oma-aloitteinen arvostelu
Contacting them is next to impossible
Contacting them is next to impossible. Phones are never answered
15. maaliskuuta 2018
Oma-aloitteinen arvostelu
Seemed great initially when Freedom …
Seemed great initially when Freedom Leisure took over our leisure facility. (Woking Leisure Centre) but it's just gone down hill big time. Just another excuse for the staff to blame problems on another company. Equipment not maintained and in particular air conditioning in the spinning room is a joke. And I understand from July we won't even be listening to current music (covers only) as Freedom want to save money on the music licence!! What a joke.
4. toukokuuta 2017
Oma-aloitteinen arvostelu
Is Freedom Leisure getting too much grant from the local City Council?
We are a volunteer club that practices Olympic and Submission wrestling, started in London 18 years ago, with a group now in Stanley Deason Leisure Centre, managed by Freedom Leisure. Our Brighton group has been practising in Stanley Deason LC for approximately 5 years ago.
The front line staff are fantastic and friendly, no qualms there, but the monthly drag we have to go through to pay their invoice is unbelievable!! Imagine that??? We have to chase Freedom leisure to get them to take our money!
Each month, we receive an email with that month's invoice. We have asked for quarterly invoice, Computer Says No (CSN).
On receipt of invoice, you can either ring to pay - which usually directs to ansaphone which no one calls back, or when they do, you are either at work, driving or actually busy!
OR you can fill all your credit card details including your important CVC number onto a printed A4 form at the centre whereupon this form takes a journey through numerous hands before it reaches a finance officer that enters it into a pdq machine to effect payment. How can Freedom leisure ask us to put down all our credit card details onto such a form WHEN our banks specifically advises us against it!
As Stanley Deason leisure centre reception has a pdq machine, I asked if I can pay there? Again, CSN (Computer Says No)
I asked if I can pay CASH at Stanley Deason reception, again CSN!
I asked if their head office could keep my Credit Card details on secure file and on my instruction, effect monthly payment on my behalf, again CSN.
So over the years, this charade of several phone calls and messages ensues; I ring, ansaphone, they sometimes call me back, Im busy!
Today, I decided to face this charade head on and escalated my concerns. After speaking to their complaints officer who passed my concerns to their finance officer, I was told they will look into my earlier proposal of their head office keeping my Credit Card details on secure file and on my instruction, effect monthly payment on my behalf.
This took them 5 years to consider my proposal!
If so many sellers in ebay, amazon and gum tree can transact deals online nowadays, I am indeed puzzled by why and how Freedom Leisure can rest on it's laurels of yesteryears!
Perhaps their finance department still uses abacus, profit loss accounting books, pencil and rubber and quail pens to conduct their daily duties OR Brighton & Hove city council is paying Freedom Leisure too much for them to bother collecting their dues.
6. helmikuuta 2017
Oma-aloitteinen arvostelu
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