I purchased a bike in February from…
I purchased a bike in February from Evans cycles in Southport.
The staff assured me the bike was perfect for me. I got as far as the train station when I realised the bike just wasn't what I needed. Handle bars were too low and it felt very uncomfortable. Rang the store and was told, handle bars were fixed and as I'd ridden the bike outside there was nothing they could do! So the bike I'd just paid £450 for has been sitting in the garage.
On 19 July I went to Formby Cycles to buy a bike that would suit. Spoke to Phil, explained my situation. No problem, he said, bring it in, I'll higher the handle bars etc.
I took the bike in the following day, to my delight, within 20 minutes, Phil had sorted out the problem.
The bike is now perfect for me.
I struggle to understand why Evans cycles staff didn't offer to do this.
Phil was absolutely lovely, and so helpful.
Huge Thank you
I know where I'll be making any future purchases and recommend anybody reading this review do the same.
Formby Cycles for me in future.
Thanks again, a brilliant service
19. heinäkuuta 2023
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