Ford UK Arvostelua 1 030

Unbelievable!!!!! Seven hours and still waiting, numerous calls later to call centre and the same response can’t get hold of the driver.
Had one text saying estimated time of arrival 11.45am it is now 13.43 still no messages saying anymore estimations.
Absolute joke….. will not be using this poor service again they only serviced the van a week ago too.

the plastic piece in the middle of the panoramic roof has fallen off and when we opened blind it’s took the blind off the runners and believe it’s a common fault my local Ford dealership has said and could cost a lot of money to fix problem

Where do I start? The new Ford Transit Courier spends more time off road than on. Constant issues with hands-free, batteries and now the doors have failed. The inner doors are so thin and poor quality, that the check-strap is ripping the door apart. This is a design fault that customer services confirmed had been reported several times, yet they won't cover it under warranty expecting us to fix it ourselves. And don't get me started on the dealership. They book your vehicle in (usually 2 week wait time) only to look at it and give us it back with the same problem. Absolutely No Communication meaning we have to constantly chase for updates. Quite happy to leave customers vans on their forecourt for weeks on end and then deny any responsibility when their poor quality products fall apart. Ford UK - sort your mess out!

I bought a brand new Ford transit based motorhome in 2024 .it has been played with recalls mainly the chassis bending battery fire risk but not the one we’re your back wheels sheer of on the motorway any way I won’t be buying anything else with this badge on the front

My car has recently had its annual service and MOT.
During the MOT the garage noticed rust developing rust in multiple locations on the car, and advised me to contact Ford immediately to have it inspected.
I have contacted Ford and they said there is nothing they can do despite it being under warranty.
When I had a similar problem with my previous car, a Skoda. Skoda were very helpful and got he problem resolved, while providing a courtesy car.
I will never consider buying another Ford again.

Well, it seems Ford has done a massive U-turn and decided to bring back the Fiesta, the car they never should have ditched in the first place, but it's not good news I hasten to add as the Fiesta is coming back as an EV (Electric vehicle) built from Renault's spare parts bin?
Ford doesn't seem to understand that their traditional customers don't want EV's in any shape or form that's why they're not shifting in any kind of numbers, but their senior management team appears blind to the facts which are staring them in the face, clearly they know best?
Other car makers, such as Stellantis who own Peugeot-Citroen and Vauxhall can't compete against cheaper Chinese EV's so they're going back to manufacturing diesel-hybrids, in short, vehicles that the motoring public want to buy and cars Stellantis knows how to execute and build going forward.
If Ford fails to make a decision and formulate an action plan, similar to the one above, then the 'blue oval' company with its famous racing heritage will become nothing other than a footnote in the pages of automotive history and that's very sad indeed, isn't it?

Undervalued Customer and diabolical customer service (Non-existent)

Purchased a Ford MSRT just before Christmas. Went to view the vehicle and noticed swirls in the paint while in the showroom which was agreed after multiple conversations before the purchase that this will be mopped and polished before collecting.

Luke confirmed, both verbally and in writing via email, that prior to collection the vehicle would be mopped and polished, and that Diamond Brite and fabric protection would be applied.

I collected the truck on 24th December. On arrival, I immediately noticed that swirl marks were still present in the paintwork. In addition, there was a slight crease in the driver’s side rear panel, blemishes on several other panels, and some trims were not correctly aligned.

On Boxing Day, while using the vehicle, I discovered that the antenna had not been fitted and was instead sitting in the glove box. This was particularly concerning as I had specifically asked Luke at collection whether it had been installed due to poor signal reception, and I was told that it had been.

On 29th December, I returned the vehicle to the branch after the low oil pressure light and maintenance light appeared on the dashboard. I also reported that the heated steering wheel was not working. I spoke with the Service Manager, who advised that a module required replacement, and that although the oil pressure warning was supposedly safe to drive, the vehicle would still need to be brought back in for inspection.

On 5th January, I returned to the branch again and reviewed the issues with Francesca. While doing so, I pointed out that the rear seat headrests were misaligned. I also raised a concern about the side steps not deploying when opening the rear doors. During this discussion, Francesca stepped out of the rear passenger-side door, when I shut the rear driver passenger door at which point the side step unexpectedly retracted and nearly caught her foot underneath the truck. This indicates that the rear door wiring is operating incorrectly and presents a clear safety risk.

Francesca agreed to book the truck in for 6th January so it could be kept for the full day. The intention was for the paintwork to be inspected externally and for the other reported issues to be addressed. However, despite the vehicle being with the branch all day, I was informed that only a wash and paint inspection had been carried out and that they were too busy to look at the remaining issues. Despite being aware of the side step fault and its potential to cause harm, I was still allowed to take the vehicle back.

During these discussions, Francesca also advised me that the bodywork technician had stated the paint was too thin to be mopped and polished. I find this extremely concerning, particularly given the vehicle was sold as new and that mopping and polishing was explicitly agreed and confirmed in writing prior to collection. If the paint is genuinely too thin to safely polish, this raises serious questions about the vehicle’s preparation, paint condition, or any prior rectification work. This was never disclosed to me prior to purchase.

Francesca advised that she would raise the outstanding points with MSRT. The vehicle was then provisionally booked in for Thursday 15th January. However, I called on Thursday morning to explain that I would not be bringing the truck in until there was a clear plan to resolve all issues in one visit, she informed me that she had spoken with MSRT and that a case manager would be calling her back that same day.

As I had not heard anything further, I called Francesca at 3:44pm. She explained that she had experienced a family emergency and said she was about to log on, asked me to give her ten minutes, and that she would call me back. Unfortunately, I did not receive a call. After waiting a further two hours, I called again and requested the contact details for both the Area Manager and the CEO. I was advised at that point that you would be calling me on Friday; however, I did not receive a call or contact details. Francesca only provided me the complaints line details for Ford.

On Friday, I also contacted the branch and left a message for another manager to call me, as Francesca was on leave until 19th January. I did not receive a response to this message either, which ultimately resulted in me attending the branch in person on Saturday.

At this stage, there has been a consistent lack of communication and follow-up. It has left me with the clear impression that my concerns are not being treated seriously, despite the number of faults raised, the safety implications involved, and the fact that this is a vehicle sold as new. And still ongoing…..

DO NOT WASTE YOUR MONEY ON THESE CARS! I purchased a 2018 Mustang back in 2023 and the car has already started to rust!!! Despite being well within warranty Ford refuses to fix this manufacturing issue !! Terrible quality and even worse customer service. Spend your money elsewhere!!

I’m really disappointed with the experience I’ve had so far. I bought two Ford Luton vans from this company and unfortunately both have had serious issues within a very short period of time.

The first van lasted around a month before breaking down, which was already frustrating as it’s meant to be a reliable vehicle for work. I was then given a second van, but after only one week that has also broken down and now needs a new fuel injector.

I understand that vehicles can sometimes have problems, but having two vans fail so quickly has caused a lot of disruption to my work. As someone who runs a business and relies on these vans every day, reliability is extremely important.

I will be needing to buy more vans in the near future, but based on this experience I won’t be buying any more Fords.

Bought my second Kuga in May ‘24, but I would never buy another FORD. Firstly although I just bought the same model the PHEV ST Line X, unbeknown to me the list price had gone up. The shock came when I needed to retax the car as it was over £40k the tax was £620 per year. I wasn’t told of this by the salesman otherwise I wouldn’t have agreed to buy the car. Now there is a recall and Ford say there is a danger of fire if i charge the battery above 80%. Now in winter you only get about 22 mile anyway so this means the Kuga PHEV is a “DON’T BUY” as you won’t benefit from Electric driving.

We bought a focus titanium 2012 automatic and were very happy with the car, although we did have to get a new gearbox. The latest problem is: the car leaks inside and the carpets are soaked! After some online research, this is a very common problem! I found some YouTube videos on how to fix the problem, I had to scrape out some old sealant used by Ford and what do I find? A hole where the bodywork joins at the top of the boot hinge on the left and right!! I used sealant but we don’t know yet if that has solved the problem. In the meantime we had to take the car to a mechanic who has drilled a little hole in the footwells to drain the water. WHAT THE HELL WERE FORD THINKING WHEN THEY DESIGNED THIS CAR. I HOPE THE DESIGNER HAS SINCE BEEN SACKED.

We bought a Ford Galaxy in 2020 from Bristol Street Ford in Birmingham. It is a 2019 plate diesel automatic and after covering 87,000 miles we have been advised the transmission needs replacing at a cost of £7400. Despite the paltry miles accrued for a diesel engine Ford UK do not think there is a design fault which warrants them replacing or repairing it! Who would buy an automatic car if they were expected to pay a £7400 bill in 5 years time for a component failure that could not possibly be brought about by bad driving habits? Ford's refusal to assist was politely and sympathetically worded, but of absolutely no ise, especially as we still have thousands left to pay off.

“I trusted an authorized Ford dealership for a repair on my Ford Ranger—Ford’s own product. Yet, when the repair failed within two miles, Ford UK was quick to say it’s all on the ‘independent’ franchise. It’s their design, their brand, but when things go wrong, the support stops at the logo. If you’re considering Ford, be prepared for a game of pass-the-buck when you need them the most.”

Ford Puma. Nice looking car but cramped driving view of the road. 3 cylinder engine needs lumpy at low rpm, horrible.
Interior is well put together and paintwork very good.
Service people are in denial of the 'Wet belt issue' that destroy the engine. Will be getting rid of it by 60,000 and hopefully Tesla will have a smaller car by then.

Absolutely disgusted with the service received today. Fleet vehicle had broken down in a dangerous place causing severe traffic issues. Was informed they would be there in 40 mins, an hour passed, chased up and told 10 mins away. Another hour passed and by this time the police are involved, told 10 mins. 40 mins later the police get their tow arranged to remove the vehicle, we cancelled Ford who were no longer needed. They then turned up before the tow vehicle and took our van to a local service station and left us to pay the fee for the tow that wasn't used. They would not take us to our end destination as we had cancelled. We requested another collection and 3 hours later still no eta from the indian call centre and now abandoned in a service station. Disgusting way to treat any customer. Use AA or RAC!

Awful customer service failed me as a customer with a recall that was their own fault. Cost me money and time. No responsibility taken. Bodged together after 6 days due to not being able to fix it properly in the 4.5 hours given.

I have a recall letter and I have been trying to book the car in at Gillingham fords for the last 10 day’s! When they answer the phone and put me through it’s just an engaged tone then cuts off. I tried the scan code on the letter but that’s trying to book a service?

I recently tried to book a test drive for a Ford Mustang, as I am seriously planning to purchase one soon. Before committing to buying a car in this price range, I believe it’s completely reasonable to want to test drive it first.

After calling the Bristol office, I was transferred to someone in Bootle, Liverpool. The person I spoke to quickly informed me that they did not have a Mustang available for a test drive and ended the call without offering any alternatives, explanations, or guidance on what I could do next.
I understand that availability can vary between locations. However, the communication felt rushed and lacking the level of customer care I would expect when enquiring about a premium vehicle.
I am still genuinely interested in purchasing a Mustang, but the experience could have been handled with more professionalism and support.

This cover came inclusive with a new car. TOTAL WASTE OF TIME. THIS IN OUR EXPERIENCE PROVIDES A 'LOCAL" REVOVERY COVER. 30 MILE RADIUS TO GET YOU HOME. £30 TOWARDS A TAXI HOME!! NOT MUCH USE WHEN YOU ARE 50 MILES AWAY FROM HOME. IF YOU ARE OFFERED THIS WE WOILD RECCOMEND GETTING YOUR OWN BACK UP COVER.... A PROPER ROADSIDE RECOVERY PROVIDER. WE HAD GREAT SERVUCE FROM GREEN FLAG PRIOR TO BUYING OUR NEW CAR SO WILL BE LOOKING INTO THAT.

Indian call centre ,- horrendous service , can't understand one another ,told a time technician would be with me , no one turn up ,sitting beside the road for 4.5 hours is not ok, I call them and they ask the same question over and over again and lie to you , in the end I abandoned my vehicle and got taxi home . Absolutely disgraceful.