Flowerexplosion Arvostelua 

I am writing implore you to RUN from Flower Explosion, an online florist company, due to their discriminatory and deceptive business practices. My experience with Flower Explosion has been nothing short of a nightmare, culminating in the ruin of my wedding day due to their gross incompetence and apparent retaliatory actions.

Over a period of five days, I attempted to contact Flower Explosion a staggering 143 times via phone, email, and voicemail. Each attempt was met with complete silence, reflecting an egregious level of customer service negligence. When I finally managed to reach an agent through their text function, I was subjected to further disregard as I waited for hours for a response regarding issues with my order.

The culmination of this ordeal was the abrupt cancellation of my order. This cancellation came with only a partial refund and appeared to be a retaliatory action due to my frustration over their lack of response. Such behavior is not only unprofessional but also reflects a deeply troubling practice of punishing customers for seeking basic service.

Moreover, the customer service representative identified as “Andrea” was particularly abusive and inept in handling my issue. Her involvement was marked by a lack of empathy, unhelpfulness, and outright hostility. Andrea’s behavior directly contributed to the destruction of my wedding day, for which there was no discernible reason other than her apparent vindictiveness.

No customer should endure such a harrowing experience, especially during significant life events such as a wedding.

Beware! This was my first time using Flower Explosion and it will be my last! They shorted my order and sent me the wrong filler and half what I ordered. There were also many damaged stems- I ordered sunflowers and many arrived with the flower heads broken off of the stem. I also ordered 75 stems and they only sent 60! So if you order from them make sure you count your stems! I reached out to customer service and they were snippy and relatively unhelpful. Be aware that if they have to make a filler substitution they may send you random colored flowers rather than substituting greenery for greenery. I’m beside myself- I’m short on flowers and have an ugly bright yellow filler that clashes with the yellow of my sunflowers two days before my event. I’d give negative stars if I could.

Do not buy anything from this company, they do not stand behind the customer, no customer service. Ordered Easter Roses supposed to be delivered 03/29/2024 wasn’t delivered until
04/01/2024 customs held the delivery, Fed Ex called me , Flower Explosions tried to say it was weather delayed and that was beyond their control, only after they found out I threw the delivery away did they say I could have taken pictures of the flowers and the shipping label and the could have possibly exchanged the product. I told them I’ve three 84.00 dollars away before and would probably throw that away again, but I promised them not with their company, sorry company, sorry customer service. Save your money and spend it elsewhere. Disappointed and dissatisfied.
D. Locklear

I ordered flowers for March 29th, but they were not delivered until April 1st. When I finally received the flowers, they were in terrible condition.

My experience with Flowers Explosion Was horrible. I ordered 24 Black Opal Roses. It asked me the date that I needed the roses by and they sent the roses two days earlier which wasn’t my actual address because I was sending them to a hotel as a birthday surprise. Once I opened the box the flowers only had 12 in it when I paid for 24. I emailed and asked for the 24 to be sent to my address. I didn’t specifically say which roses I needed but common sense would tell you to send the same roses back with 24. They sent the wrong roses and I asked for a refund and management stated there would be no refund due to me not stating I wanted to same roses. This was a horrible experience DON’T ORDER FROM THEM.

Ordered roses for valentines day. Shipped 5 days ahead of valentines day from Ecuador to PA. Arrived at 9:25AM on valentines day dried out and with brown tips. Immediately cut and placed them in water with the packets they were shipped with. Gave them to my wife who was appreciative and said not to worry about it. I was upset by how they looked and assumed she was being nice. I found her that evening cutting them again and throwing out the worst off ones. Embarresed, I tried calling flower explosion, number went to voicemail. Left a voicemail. Sent an email as well as the voicemail cutoff part way through. Following day I get an email saying that the roses were delivered and that if there was a problem, it was because I needed to unpack them immediately, cut them, and put them in water with the packets. Well good news "support" team, that's what I did, here are some time stamped pictures I took at 9:34AM showing just that. Glad I work from home, so they don't have that excuse to use on me... To which they replied, those flowers look fine and reiterated that I needed to cut and put them in a vase with the packets (ignoring that I'd already told them that I did that). Fine. No more argument from me. You think wilted, brown tipped flowers look good? You want to try to blame the customer for a delay in unpacking when the product shipped for 4 days? Sure the 9 minutes from the moment it left my doorstep to when I put it in the vase is when the issue happened. Never again will I order from these guys. Never had a problem with any other online flower shop.

I ordered my flowers. I got them today and I’m so disappointed they were supposed to manjar And they’re just pink painted on just the three outer petals 😡 Mostly disappointed , this is definitely false advertisement I get that only certain flowers grow all the time so if you don’t have them available, why would you list them on the site?
I’m mostly mad because I do flower preservation and I was really hoping to use you guys in the future and I don’t know what to do because I don’t need pink flowers. That’s why I didn’t buy pink flowers but I can’t press this with the paint that you guys put on because it’ll just melt.

I wish it would let me add photos, but they painted the outside petals oranges because it was supposed to be a fall brown color - the roses are pink they didn’t even paint more than one layer so it’s just the guard petals that are painted- which are the ones that are beat up that you normally peel off and throw away.

Wonderful! Flowers arrived safe and sound and best price around. Will definitely use again and she loved the 50 flowers for her 50th!

Horrible experience. Flowers were shipped late and crushed by the straps on the packaging.

I received 50 roses as a gift. They were dry and dead. Eight of them broken. I contacted customer service and they said I did do a good care of the flowers. Seriously?

I order 100 roses for my wedding and the roses arrived dry, dead I was not able to use them on my wedding after calling and emailing the company they refuse to refund me or resend the roses my wedding decor was ruined and they didn't even apologize to me instead they told me that there was nothing they can do for me ...horrible company and customer service well not my favo6

Worst experience ever with online flowers!
Ordered floral for a wedding and what I got was brown and smashed. Looked nothing like what I ordered!
Customer service is a joke! They did nothing to help and would not even call me back! They sent emails after they had closed and made it impossible to communicate in real time!
Cost me an extra $200 to find a replacement.
Find your flowers elsewhere!

I had high hopes for the company. I usually order my flowers from the bouqs, but decided to try this company. Well that was a huge mistake. Most flower companies overnight the flowers so they arrive in excellent condition. This company shipped them 4 days earlier then the date I requested. Which means they have been in FedEx limbo for 4 days...no doubt they will not arrive in excellent condition. And have been trying to get on the website for two days to leave a review and get the number for customer service, but it for some strange reason it is no longer working. Please stay away from this company and if you want beautiful flowers order the from the bouqs.

Horrible, did not deliver flowers as requested, Customer Service will not help, and now i have no flowers for my event.

Horrible company, shady practices, and abysmal customer service. Don't waste your time or money here. I still do not have the flowers I ordered, a week after the delivery date. This company refuses to refund me because of what they view is "implied", not actually stated in their terms of service.

Don’t do it! I ordered 20 dahlias, 9 days before delivery date, then received a call that the dahlias are not healthy and the only replacement was 36 white roses, which btw, cost $15 cheaper. Refused to refund the difference. Flowers have been in Tennessee for 5 days and are suppose to be delivered to Seattle today. No refund. Told to review the terms and agreement which allows them to do this. they take zero responsibility for delayed or dead flowers. Stay away. This is a scam

This is the second order in a row that was not delivered on the day requested. I ordered 3 weeks prior to the date needed. Customer service is horrible. Very unsympathetic and rude.

Never buy flowers from this place! If you want your flowers to arrive at all.. look elsewhere. I ordered 2 dozen roses a full 20 days before Valentine’s Day and was supposed to have them delivered 4 days before actual Valentine’s Day and instead of flowers I received an email saying that the flowers were not coming and my order was cancelled due to a delay in airlines.. I called fed ex international priority direct distribution and they informed me there were no delays. So all Flower Explosion will sell you is lies and disappointment. Do not trust this company if you need your l flowers on time or for any special occasion. They won’t come

I ordered American Flag roses for Memorial Day for our son, USMC Cpl Zachary Wegener, who is interred at Arlington National Cemetery. The roses where beautiful and arrived on time Friday, May 22,2020, and still looked absolutely stunning on Monday, May 25th after traveling many hours in heat. These roses super exceeded my expectations of what they would look like, and I am extremely happy with the results. I would highly recommend Flowers Explosions to anyone! Sincerely, Marine Mamma Bear (Sharon Wegener) Semper Fi

I ordered 4 dozen roses for a graduation ceremony the first part of May. I requested they be here by May 15th. They shipped on May 12th. When I received the tracking information, I emailed the company and told them the tracking info showed a delivery date of May 18th. The graduation ceremony was May 17th. I received an email back telling me that the info was wrong and that the roses would be here on May 15th. May 15th arrived, and I received an email that morning saying that the roses would not arrive until the 18th, blaming it on Mother’s Day orders, FedEx, etc. I emailed them telling them I was disappointed and that the roses would be for nothing at that point. The roses arrived yesterday (late) and after opening both boxes, we only received 3 of the 4 dozen roses that we ordered. I emailed them today to let them know that and I received an email back today with their customer service all but directly calling me a liar. Based on the number of flowers listed on the box, according to them, I can’t possibly have been shorted. So, if you want late flowers and a number less than what you ordered, this is the company to go with. And on top of it all, they’ll tell you you’re a liar.