Floor Depot Arvostelua 

Decent flooring products and delivered in a few days as expected.

Delivery charges are very high for small orders as they have a minimum pallet delivery charge and no other option for smaller quantities.

2 packs of flooring was damaged, and the courier took them back saying they will let Floor Depot know for claim/replacement. I tried calling the customer service but was met with answering machine saying store staff will not be able to deal with damaged goods claim, so I had to fill in a form. Only then did I find out that I had to take so many photos to make a claim. A staff member named Chloe answered the enquiry but was met with even more mistake as she could not understand the situation written in simple English, resulting in cancellation of my newest order. Truly frustrating experience.

1 star — Avoid, terrible communication and dishonest delivery promises.

I was originally told flooring would be delivered between 9-5pm on the Friday. It arrived on a broken pallet and was the wrong flooring entirely. I requested collection of the incorrect delivery and was told the correct flooring would be delivered the following Tuesday at the very latest — I took a day off work to wait in. At 4.30pm that day I was told it wasn't being delivered after all.

I was then promised an AM delivery the next day. I took another half day off work and the flooring didn't arrive until 1.30pm. As a result I had to cancel my carpenter three times.

Throughout this they were dishonest about delivery details and couldn't provide any delivery window more specific than 9-5pm, which is completely unworkable when you have tradespeople booked.

I was told by Jess that I would receive a refund for the shipping costs and have since heard nothing — they are not responding to my emails or messages.

I was also left on hold for 30 minutes before anyone answered the phone.

Definitely won't be ordering from them again and would not recommend. Nightmare communication from start to finish.

Super quick samples and just order my dream flooring 🥳

Best price for the product I found but what surprised me was the level of customer service offered. First contact by phone was great and efficient. explained what I needed and assisted with some technical info. I ordered the flooring and it was delivered without issue. then the guy installing it needed more (I miscalculated) so had to order more. BUT the price had increased. So I phoned and they matched the original order price.
Then the company very kindly accepted a return of some other items (unopened, unused) outside of the statutory 14 days refund period. This company just gets it. Super friendly, efficient, very reasonable and operate using 'old school' customer service and values. Highly recommend as a retailer for your flooring needs. BTW, the property floor now looks great.

Am very happy with how quickly they responded to me through out their customer service.
Also delivery driver was lovely he had a great attitude.
All items are in good condition, delivered on a pallet no breakages.
I would order from them again

Great Delivery Service! Great Communication! Great Products! Fair Price! Not much more you can really ask for!

Laminate flooring was beautiful and very easy and simple to lay. The flooring was brilliant quality and the underlay was very good also was easy to lay.

Quality flooring at a great price, delivery was excellent, it was supposed to be kerb side delivery but the driver put the pallet well into our driveway as I wasn't home at the time. That's what you call great service. We were so impressed with the flooring which we initially purchased for the living room and hall we decided to order more to do our bathroom and bedroom. All completed now and looks and feels fantastic. We are so delighted and have no hesitation in highly recommending The floor depot.

Very good quality flooring, delivery was also seamless with great communication.
I have since received messages to ensure we are happy with the product.
We would most defiantly order from this company again. Thank you ☺️

Placed my order on 30th of May and was excepting my delivery. Did not get any update on delivery or could track it. So decided to email them for update. Was informed that the order I placed the product was discontinued. But was still available for me to purchase. I had clearly put instruction in delivery that I have paid money for the fitters to come fit the items. Not only it cost me to change the date but I also cancelled my order with them. Please try to email or call them before you order from them as was very disappointed that they do not even check orders you place and only reply back when you email them. Try to avoid if I was you and pay little more order from a better company.

Great shop and fantastic quality with good prices. Very happy with my daughter’s flooring. Now get me in that draw for £1000 as I have a whole house to renovate 😂😍

We ordered ours May 2026. Ordering was very easy with a built in calculator, delivery was prompt and they phoned about 40 minutes beforehand to say they were arriving. Delivery man was polite and helpful. We acclimatised our flooring before laying it. It was fairly easy to lay and we are very pleased with the result. The overall look has made the room look bigger and fresher. We are pleased with the quality and feel we will get many years wear from it.

Good flooring that's looking great. Good value for money.
They need to speak to their contracted delivery firms to ensure they communicate effectively and get deliveries out promptly.

Really happy with my flooring.
Price was brilliant and included underlay. Was anticipating it might be rubbish for such a low price but I was pleasantly surprised.
Arrived quickly with no damage and I fitted it all myself with no really issues.
It looks great. Very happy. Thankyou 😊
Ps I'll be back for the kitchen floor next 😎

I had previously bought elsewhere but then spotted floor depot and found they had a much larger selection, with comparable and competitive pricing. Delivery was advised but then delayed by a few days, but this wasn't an issue as I wasn't in a particular hurry and I think this was probably a courier issue rather than floor depot anyway. I will order again based on my initial experience.

Flooring came sooner than expected (we agreed they’d postpone dispatch until we notified them to request the prepaid flooring be delivered) but that’s okay! Flooring was correct and of the correct amount, friendly staff and straight forward, also really good pricing and flooring that I chose came with free underlay which was a welcomed bonus

Terrible company.

I paid £65 for the fastest delivery option, hired floor fitters, and waited at the property all day on the agreed delivery date (Tuesday). After hearing nothing, I called at the end of the day and was told that due to my address they would not be able to deliver until Friday. I was rushed off the phone and told the difference in delivery fees would be refunded.

Friday came and went with no delivery. I had again arranged for someone to help move the pallet into the property and had floor fitters booked for the following day. I spent around 30 minutes on hold during each of five separate calls trying to get an update and never managed to speak to anyone. I also emailed and received no response.

The following Monday, the delivery driver called to say he was outside the property. What was supposed to be a three working day delivery ended up taking 11 days.

This flooring was for my 80 year old nan who was moving into a new property. Because of these delays, she ended up having to move in with only half of her flooring installed, causing unnecessary stress and disruption at a time when she should have been settling into her new home.

To make matters worse, a number of the boards appear to be faulty. Some have large circular indentations pressed into them, while others have significant colour differences across the same board.

Overall, extremely poor communication, missed delivery commitments, and disappointing product quality. I would not use this company again.

Very happy with the flooring and the service was great. and delivery was very helpful with the times

Samples came within 2 days. The flooring has been over two weeks and still not arrived. Tracking yesterday said delivery Friday so arranged to work from home so I would be able to receive delivery, then when I checked today delivery is saying Monday. Will it ever arrive and more importantly will I be there to receive delivery as I’m not prepared to pay £35 again for redelivery for 1 pack of flooring. So far really disappointed with the service ☹️