Flight Centre UK - Flight Centre Romford Arvostelua 

For the past several years, we have returned to Mel at Flight Centre to help organise and book our holidays, including trips to Europe, backpacking through Scandinavia, and our honeymoon in Africa. We feel like Mel understands what we want from a holiday, even when we are not sure ourselves.

On our most recent trip, there was an issue with our accommodation, and Mel quickly sorted it out so we could focus on enjoying our holiday.

It was time for another trip to Melbourne Australia. I have previously arranged my travel with the Flight Centre in Romford where arrangements had been made for me by a very efficiently Melanie Hill.
On calling in at the Flight Centre I was delighted to see that Mel was still a key operator behind the desk so I waited for her to become free and then asked her to arrange my forthcoming trip.
Being of a larger frame I tend to seek Business class for such a long flight and Mel set about options open to me, the fares presented to me had increased a little which I had expected Mel presented to me a number of options showing flights and timings, everything look fine Mel had done a great job however when I asked for seat allocation Mel explained that the options presented were on a new fare system called a saver fare and as such had removed seat allocation unless further payment was made and also that if I required entry into the airport lounge that was also a further costs. Sadly I had to turn down Mel’s options and asked her to seek further choices with seat and lounge access included in the overall flight as I had had on previous flights to Melbourne . Mel smiled and began further searches which eventually arrived at a suitable flights which I then accepted.
I would like to express my thanks and gratitude to Mel for all of her assistance in arranging my flights, she did so in a very professional and pleasant manner, she persevered until she had met my wishes even though I wasn’t the easiest of customers to deal with, nothing was too much trouble for her. Well done young lady you are a star.

We have been booking with Melanie for a number for years. Booking our flights to Australia and the USA . She is an excellent listener and able to understand and fully meet our requirements.

Melanie is outstanding. Despite us moving back ti Australia, we still ask Melanie for our flights and she is quick and super helpful every time!

Melanie Hill is the most helpful travel consultant, polite . Nothing was to much trouble. She has a fantastic personality making clients feel important . I always use Flight Center and always wait for Mel to be available as I know I will get the best service. From David Greig

As soon as I was at the entrance, someone called me in with a smile. I got seen by Mel, who has the most wonderful attitude. She listened to what I needed and sorted it out in no time within my budget and at an affordable price, despite of the dates I wanted for my flights which were only two weeks ahead. The information she provided was very clear and the after care excellent.

Very caring people, Amy was marvellous and our trip was indeed memorable.
Thank you

Mel has been so very helpful in assisting us in planning our trip

Absolute pleasure to deal with Mel, always helpful and goes that extra mile to deal with all our travel issues. Would never go anywhere else to source our holiday adventures.

Another great trip organised by Melanie Hill at the Romford office - thank you again!

I have just returned from a 3 week holiday in British Columbia organised by Sophie Curtis. From the start Sophie was professional and friendly offering advice and guidance in answering my queries. Sophie kept me informed of changes - a change to a connecting flight was a bit stressful but Sophie went out of her way to seek guidance from the Hotel in BC and to allay my concerns - and issued regular reminders. Needless to say everything went smoothly without any problems

Sophie Curtis at Flight Centre had the task of getting return only tickets to my wife in the Philippines.
She pulled this off with great professionalism and patience. I can’t give her praise high enough.
My wife is back safe and sound.
Thank you from the both of us.

This was the best holiday EVER

Well she has done it again sorted the two oldies out with an holiday in Thailand over Christmas what a woman know wonder shes the manager (Ha Ha ). Thanks Mel for all you hard work. Love Steve / Kimberley xx

As usual the flight centre are excellent, Sophie curtis was a great help she's done it again got me a great deal ,excellent advisor

Thank you very much Amy , you made our experience so warm and welcoming 😊

Booked our flight and accommodation with Matthew at the Romford branch.

Very helpful and pleasant.
Made the whole process so easy, and was happy to take as much time as we needed to find the best flights and accommodation.
Thank you

I visited Sophie at Flight Centre in Romford today to discuss a Vietnam tour, and as always, she was incredibly helpful. We had a great conversation, and she took the time to answer all my questions. My family previously had a fantastic trip to China and Japan thanks to Sophie’s advice and planning, so I have complete confidence in her recommendations. She is always friendly, professional, and happy to help. Thank you, Sophie, for your excellent service!

I got really fantastic service from Sophie. She has been so helpful from the very start of my booking, looking for the best offers for my family. I am so thankful!