Flexspace Arvostelua 

Customer service is absolutely horrendous! Got offered a quote for a gym space, then a week later the offer was no longer available because we wouldn’t be suitable for the space? A gym space advertisement.. for a gym... and me running a gym wasn’t suitable? Got it🤣 guy who I spoke to on the phone was literally making excuses up as he went a long, which was comical really because he was the same person who sent me the quote but had no recollection of it? Absolute sh** show. Attitude absolutely stinks. Don’t bother writing a complaint because it’ll never be looked at nor do they care what you think.

Would not reccomend flex space. Contacted flex space regarding renting a unit for my new company business. Viewed the unit, all was ok. Had several others to view around the area. Decided with flex space. All along they knew what my business was, and what I intended to use the space for. Got all email correspondence regarding the lease.
Then got told the unit had gone and there was no others. Contacted main office found out it had not gone and there was 3 available. Then got told my business type was not suitable. This was on the day I was looking to sign. No excuse. Then they would not provide me with any info as to why, seemed they was making things up on the phone. Emailed my complaint, very detailed asking for answers and the policies they quoted, to get nothing back, just that the complaints team have reviewd it and took it on board. The email i got back was from the same woman in the sales team, not in the senior management team as I was told it would be pased to them.
Makes me think it wasn't even passed on. Delt with woman called Liz, looking after the Ellesmere port branch. Was very rude, would not give answers and basically made excuses up on the spot with no back up. I honestly think my complaint has gone to her inbox, she left it a day and replied herself.
After consideration I emailed Liz and asked for a reply from the 'senior management team' who she had apparently spoken to.
I then got some email correspondence from a chap called Tom, with the title of CEO on his email.
After asking various time for the 'list' and 'policies' that where quoted to me as to why my business type was not suitable he also got very rude.
I said there was no reasons supplied to me as to why they will not accept my business and why it was unsuitable.
Not once was anything backed up with these 'policies' that where quoted.
Tom very rudely sent the last reply saying 'we are entirely at liberty to choose who we let our properties to and are under no obligation to provide details of why'
saying this after telling me the reason my business type was unsuitable was down to 'company policies' and a certain 'list' of business types that they will not let to makes no sense. They quote a policy, when asked for said policy they say they are not going to supply it.
He then finished the email telling me we will not be engaging in any more communication with me.
Customer service was rotten. I turned down several other lease deals in and around the area as flex space suited best. Then to be told ‘your business type is not suitable’. Wasted around 8 weeks time when trying to start up my new business. Would not reccomend. Stay clear.
Seems they make excuses up on the spot, when questioned regarding the excuses they don't back it up but instead get very rude and then tell you they will not communicate any further.
If for any reason you have to deal with this company, stay clear of Liz, and Tom. Both not professional at all, both can not back up reasons they tell you and both don't like being questioned. Customer service in this type of industry is a vital part of the business. Seems these two people missed the training for customer service.

Part of me want to rate this company five stars and part of me want to rate it three stars (Average). Why?

Namely:
1. By way of context we used this company and its storage facilities for about six months.

2. Units - good facilities no doubt about that.

3. Pricing - not cheap but, if you have decent stuff worth looking after properly, it is worth it. We used a larger unit at roughly £85pm then downsized to a smaller one at approximately £50pm for that last couple of months.

4. Staff - we used the Blackpool site. Gemma Heys provided wonderful service. She's a good ambassador for the company.

5. Paperwork and Accounts - where they let themselves down. Granted my problems were during the pandemic but that's their problem rather than mine. When we came to "hand-in the keys" I had to chase them numerous times to get a response and did think I might have to threaten the Small Claims Court in order to receive the refund of my deposit. In the end that wasn't required and contact was (re-)established. Anyway, to cut a long story short I have calculated that they owe me about £25. I emailed them 4/8/20 and have not received a response. I'm not prepared to chase them further since I have other things to be getting on with. Like I say, part five star and part three star.