From start to finish of our booking, Ann who was the person who searched and found exactly what we were looking for. If the Holiday is as good as our Booking experience then I will definitely use Fir... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless cou... Näytä lisää
Yritys on vastannut
Really disappointing. The website shows lovely pools only to find when you get there the pools are only open to Grand club members that you have to pay an extra 90 euros per room per night for. It vag... Näytä lisää
Yritys on vastannut
Your colleague Ann is great , very helpful and knowledgeable. She helped me book my holiday to Greece , provided very useful advice on everything. She is very friendly & welcoming. I definitely recom... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We’re First Choice – the holiday company that helps you pick the trip you really want. Using our years of experience, we bring together all the options you could want in a holiday. Sun, sea and sand, or adventure, culture and nature. Wildlife or nightlife, plane or train, laidback breaks or active escapes – we’ve got you covered. You can pick from almost 200 destinations in over 60 countries across Europe, the Middle East, Africa, South-East Asia and Central America. Of course, it’s not just about where you go but what you do. We’ve looked for the best accommodation, activities and experiences from beachfront to mountain-top and everything in between, to make sure you can see the best of what every place has to offer. With only great choices to hand, it’s time for you to get picky.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.firstchoice.co.uk
4,1
Hyvä
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to book through your website very…
Easy to book through your website very happy
22. huhtikuuta 2025
Vastaus yritykseltä First Choice
Thanks for your 5* review, it's great to hear you found our website straight forward. We hope you got a great deal on your holiday!
Vastaus yritykseltä First Choice
We really appreciate your lovely feedback - thanks so much for taking the time to leave a review!
Vastaus yritykseltä First Choice
Thank you for your lovely feedback!
No issues easy to use website all good…
No issues easy to use website all good so far
16. huhtikuuta 2025
Vastaus yritykseltä First Choice
Thank you for your lovely feedback, have a great holiday!
Vastaus yritykseltä First Choice
We really appreciate your 5* review - thank you!
Booked an holiday and they have canceled it
Booked an holiday. Direct debit got set up and everything and then by some reason they have cancelled my holiday and demanding us to pay £600 cancellation fee when we didn't even plan to cancel the holiday .disgusting service .Big scam
13. huhtikuuta 2025
Vastaus yritykseltä First Choice
I am very sorry to hear your holiday was cancelled. Upon investigating this further, I can see that due to an issue with the Direct Debit mandate, this was unable to be set up initially. Our Finance team did contact you via text message the day after booking to advise of this and that you could set up a new Direct Debit or pay a deposit within 24 hours to avoid cancellation. I can see that upon speaking with our agent after cancellation you advised you did receive this text message but did not set up a new direct debit or contact us. Unfortunately this meant that the holiday was cancelled by the Finance team 9 days later.
No payment was made for the original booking, however you are able to make a new booking on our website if you would like to.
Once again I am very sorry for any disappointment caused due to this cancellation. If you would like to discuss this or need any advice with making a new booking, please do not hesitate to get in touch and we will do our best to help for you.
Do not book with First Choice
Do not book with First Choice
We’ve booked our first holiday in over 2 years to go Club Marvy in Turkey. I’ve just checked the details and realise that they have provided flights not to the local airport (Izmir) that is 45 mins away, but instead to Bordrum which is 3.5 hours away
They say as I ticked a box saying I’d checked details, that I have to suck it up
It’ll be a miserable start and end to the holiday with 2 small kids in tow
I even paid extra for nicer flight times to ease the travel-experience
Who knew that you had to check they weren’t flying us to a local airport. I’ve never had this experience in all my life
Absolute scheisters and zero customer service
18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Choice
Thank you for leaving a review!
We understand your frustration and disappointment with the flight arrangements for your upcoming holiday.
It's understandable that you're concerned about the inconvenience of travelling to a different airport, especially with young children.
As previously advised, it is the customers responsibility to ensure all the holiday details are correct and meets your criteria, before confirming the booking on the website.
Once the booking was confirmed online, you would have also been provided with a booking confirmation within 24 hours of the Holiday being booked and again, it would be down to the lead passengers responsibility to ensure all the holiday details are correct.
Once again, I do apologise for the inconvenience this has caused for you and your family.
5* customer service
My mother booked a holiday last year through First Choice for June 2025 but due to unforeseen health-related circumstances, she has regrettably had to decide against going though with the holiday as booked. Back in February 2025, we rung though to an agent at First Choice called Cheyenne who was very empathetic, polite and courteous throughout the call. Absolutely fantastic customer service which is hard to come by with a lot of companies these days… me and my family will definitely be booking our next holiday through First Choice when circumstances have improved based on this experience.
27. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Choice
Thank you so much for your lovely feedback! We hope to welcome you back soon for a future holiday with us. Sending your Mam our best wishes :)
I can’t access the flights as it’s with…
I can’t access the flights as it’s with a different provider
16. huhtikuuta 2025
Vastaus yritykseltä First Choice
Hi Tracy, thanks for taking the time to leave a review.
If you call the team on 0203 451 2690 or pop onto live chat on our website https://www.firstchoice.co.uk/ the team will be happy to advise you on how you can access the flights for your holiday.
^Sandra
Good service
13. huhtikuuta 2025
Vastaus yritykseltä First Choice
Thank you for your feedback, have a great holiday!
Easy to use booking site
Easy to use booking site, prices cheaper than TUI (even though owned by TUI ) 3rd time we have booked this year
9. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Choice
Thank you for your lovely feedback, have a great holiday!
Easy to use website
Easy to use website. Great deal. Really looking forward to our holiday. We have not been abroad for 10 years.
8. huhtikuuta 2025
Vastaus yritykseltä First Choice
Thanks for your 5 star review, have an amazing time ✈️☀️⛱️
Great experience
I am a repeat customer booking with first choice at least twice a year. I find the company unbeatable on price and fantastic value for money. The sales team are knowledgeable,approachable and helpful. I highly recommend booking with First Choice.
28. maaliskuuta 2025
Vastaus yritykseltä First Choice
Thank you for your lovely feedback, I will pass this back to the team! Have an amazing holiday! :)
Linda’s review.
I spoke to a luvverly lady called Ann who was a very happy and helpful person. She not only helped with my holiday but also about printing my tickets from EASYJET when ready plus gave me some other very useful tips. Highly recommend her to talk to abt yr holidays etc. So thank you Ann for all your help.
31. maaliskuuta 2025
Vastaus yritykseltä First Choice
Thank you for your lovely feedback, we really do appreciate it! Have a fab holiday :)
So easy to tailor make a package…
So easy to tailor make a package holiday. Clear .
30. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Choice
Thank you for your lovely feedback, we really appreciate it!
First choice have been great
First choice have been great! Really helpful. Plus fast at getting back to me.
21. maaliskuuta 2025
Vastaus yritykseltä First Choice
We really appreciate your lovely feedback - thanks so much for taking the time to leave a review! Have a great holiday!
The difference a great assistant makes!
When we had to change our holiday and thought all was lost, in stepped Monny Khan, not only did she find a great holiday deal for the date we could travel, but also talked me through how to book the corresponding flights with Easyjet, thank you Monny you definitely went that extra mile 😊
17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Choice
Wow, what a lifesaver Monny is! 🌟 It’s amazing how she swooped in to save the day and found you that awesome holiday deal! ✈️💖 Nothing like a little extra help to turn things around. Hope you have the best time on your trip! 🏖️🌞
Heidi, great holiday rep
Heidi couldn't have been more helpful. Helped us book the holiday we wanted with the room we wanted and couldn't find ourselves online.
13. maaliskuuta 2025
Vastaus yritykseltä First Choice
Thank you for the lovely comments regarding the service you received from Heidi! We'll make sure your feedback is passed on to her. We wish you an amazing holiday!
Easy to understand
9. maaliskuuta 2025
Vastaus yritykseltä First Choice
Thanks for your 5* review. It's great to hear you found our website straight forward. We hope you got a great deal on your holiday ☀️
Controversial information
UPD. Thank you for the quick response!!! In section about transfers please re-phrase, we have removed transfer from your package” so that it correlates to section “Included” which has Airport transfer. Easy to search information but so many contradicting information - transfer - is it included or excluded, luggage is excluded but then 10kg allowance free? VERY short sessions, you need to have EVERYTHING handy to process booking. BUT happy with the low deposit.
17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Choice
Thank you for taking the time to leave us your feedback, we do appreciate it. We have recently introduced more flexibility for our customers by introducing holiday packages where you are able to choose the extras you'd like and pay only for what you will need. Due to this, you will always be able to check on the Travel Options page of a holiday exactly what luggage and transfers will be included, and from there you can add what you will need. If your holiday package is with TUI flights, these will always include 10kg hand luggage free of charge, and you can then choose whether you'd like to add any hold luggage, and how many cases you'd need. Different airlines will also have different allowances.
We would like to thank you again for booking with us, and we wish you a wonderful holiday!
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