The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... Näytä lisää
Yritys on vastannut
My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... Näytä lisää
Yritys on vastannut
Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Takkamyymälä
- ja myös
- Huonekaluliike
Yrityksen kirjoittama
Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Yhteystiedot
2810 Stoner Court, #1, 52317, North Liberty, IA, Yhdysvallat
- 877-374-6777
- sales@spotix.com
- www.firepitsdirect.com
4,3
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Talking us through options and ideas
23. lokakuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Danny,
Thank you for your review. We're glad that you're happy with our service and support, and we hope you will enjoy your firepit for years to come.
Best,
Firepits Direct/Spotix Customer Solutions
knew what he was talking about
knew what he was talking about. helped me size proper gas line, Regulator and air vent required for 150,00BTU burner
23. lokakuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello David,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Will not honor returns
I needed to return an $1800.00 electronic ignition as my installer said it wouldn't work outside (though its clearly advertised in an outdoor setting) so I had to return it. They screwed one gas pipe into it and left a little pipe dope on the threads. I sent it back and spotix wont take it because theres a little pipe dope on the threads. I would have understood if i needed to pay a restocking fee but they wouldn't work with me at all. Now I'm stuck with an $1800 paperweight.
22. lokakuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Tim,
Thank you for the feedback. Unfortunately our return policy on this item states that it needs to be returned in new, unused, unassembled, and resalable condition in the original packaging.
We contacted the manufacturer themselves on this also to see if they would accept a return and they would also not take it back.
Unfortunately the item that was returned has been used and is no longer in a new and resalable condition.
Best,
Vince
FirepitsDirect
Received correct item quickly.
17. lokakuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Robert,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Great selection of products the gas…
Great selection of products and the gas fire pit kit included everything I needed to finish my project, got the crossfire burner and it works great! Thanks for a great product and great service with fast shipping.
2. lokakuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hi Geoff,
Thanks for your review. We're happy that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Vastaus yritykseltä Fire Pits Direct
Hello Rick,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Nick...was polite
Nick...was polite, answered my questions, thorough, took care of business and represented your company very well
20. lokakuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Ken,
Thank you for your review. We're glad that you're happy with our service (especially Nick!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Vastaus yritykseltä Fire Pits Direct
Hello Lynn,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Vastaus yritykseltä Fire Pits Direct
Hello Ron,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Easy Website Navigation
The website was very easy to use and navigation was seemless. Only downfall was the estimated delivery time which ended up being much sooner. Original date was 6 weeks out and it appears it will be here before week's end.
16. lokakuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Robert,
Thank you for your review. We're glad that you're happy with our service and website, and that we could get your purchase to you sooner than expected. Thank you for being our customer!.
Best,
Firepits Direct/Spotix Customer Solutions
We bought a wood stove from this…
We bought a wood stove from this company - shipping was fast and customer service was excellent -they are very responsive to questions or concerns
19. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fire Pits Direct
Hello,
Thank you for your review. We're so glad that you're happy with our service, and we hope you will enjoy your wood stove for many years to come. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Every easy and very friendly
28. syyskuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Michael,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Quick shipping and products works…
Quick shipping and products works great. I have the 18"x6" H turbo burner on propane. The flames are bigger than I need at full output (over 1 foot).
9. lokakuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Jim,
Thank you for your review. We're glad that you're happy with our service and your purchase. We thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Very Helpful customer service
Very Helpful customer service. Products arrived very fast! Great company!
26. syyskuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello,
Thank you for your review. We're so glad that you're happy with our service. We thank you for being our customer and would love to work with you again in the future!
Best,
Firepits Direct/Spotix Customer Solutions
I called with a question and got…
I called with a question and got someone incredibly knowledgeable and patient. Made my order and off I go.
10. lokakuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Dean,
Thank you for your review. We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
The company did a great job
The company did a great job. Needed a repair part for a large mall event in four days and they were able to get us the part on time. Thanks.
10. lokakuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Tony,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
website was easy to navigate
28. syyskuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Creighton,
Thank you for your review. We're glad that you're happy with our service and website, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Easy to use fast simple good choices
6. lokakuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Fabian,
Thank you for your review. We're glad that we had good options for you and that you found what you wanted easily, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
They were great
They were great. They caught a mistake in my order before it was shipped. They called and corrected promptly
4. lokakuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Nick,
Thank you for your review. We're glad that you're happy with our service, and that we could get you exactly what you need. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Parts that I ordered arrived on time…
Parts that I ordered arrived on time and were exactly as expected to complete my build.
14. syyskuuta 2023
Vastaus yritykseltä Fire Pits Direct
Hello Gary,
Thank you for your review. We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come.
Feel free to share photos of your finished project with us on Instagram and Facebook or email them to Marketing@Spotix.com. We love seeing how they turn out!
Best,
Firepits Direct/Spotix Customer Solutions
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.