Fat Buddha Store Arvostelua 

Vastaus yritykseltä Fat Buddha Store

27.1.2025

Hi Francesca,

Thank you for your feedback. We’re very sorry to hear about your frustration, and we’d like to take a moment to clarify the situation and address your concerns.

Firstly, we responded to your initial email within 10 minutes, and your second email was replied to within 45 minutes. We always aim to provide timely assistance, particularly during the busy holiday period.

Regarding your order, it was dispatched promptly and delivered on 21st December—two days later than expected but still in time for Christmas. We sincerely regret any inconvenience this slight delay may have caused.

When your return arrived, we noticed the item was missing its swing tag, which is required as per our terms and conditions for a refund. We immediately contacted you about this to see if the tag could be located, as unfortunately, without it, we’re unable to accept the return. This policy is in place to ensure items are returned in their original, sellable condition, which is fair to all our customers.

Lastly, there was a short delay in replying to your final email because our store was closed for a few days due to the storm that caused widespread damage across the area. We apologise for any inconvenience this caused, but it was an unavoidable interruption.

We always strive to provide excellent customer service and resolve issues fairly and efficiently. If you have any further concerns or would like to discuss this matter, we’d be happy to assist you further.

Kind regards,
Aime
Fat Buddha Store Customer Care

Vastaus yritykseltä Fat Buddha Store

Päivitetty 27.1.2025

Hi Kristian,

Thank you so much for your fantastic review! We're thrilled to hear you had such a positive experience with us and that you finally got your hands on the Red Wing shoe tree at a great price. It’s always satisfying to find something you’ve been eyeing for ages, isn’t it?

We’re also glad you enjoyed the little sweet treat—we love adding small touches to make our customers’ day. If you ever need anything else for your Red Wing collection (or just fancy another treat!), we’d be delighted to help.

Thanks again for choosing Fat Buddha Store, and we hope to see you back soon!

Kind regards,
Aime
Fat Buddha Store Customer Care

Vastaus yritykseltä Fat Buddha Store

27.1.2025

Hi Paulina,

Thank you for your lovely review! We’re so pleased to hear that you found your shopping experience with us smooth and efficient. It’s fantastic to know that our website made it easy for you to find what you needed and that checkout was hassle-free.

We work hard to create a seamless experience for our customers, so it’s always rewarding to hear when we’ve hit the mark. If there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know.

Thanks again for choosing Fat Buddha Store—we look forward to serving you again soon!

Kind regards,
Aime
Fat Buddha Store Customer Care

Vastaus yritykseltä Fat Buddha Store

27.1.2025

Hi Seth,

Thank you so much for your fantastic review! We’re thrilled to hear that you were happy with the fast delivery and careful packaging of your spray cans. Ensuring your supplies arrive in perfect condition is always a top priority for us.

It’s great to know you’re enjoying our wide range of graff supplies—we love keeping the selection fresh and offering deals whenever we can. If there’s ever anything specific you’re after, do let us know; we’re always happy to help.

Thanks again for the recommendation, Seth! We really appreciate your support and can’t wait to serve you again soon.

Kind regards,
Aime
Fat Buddha Store Customer Care

Vastaus yritykseltä Fat Buddha Store

27.1.2025

Hi Matt,

Thank you for your brilliant review! We’re delighted to hear you’re pleased with the service and found the best price for your product with us. Ensuring your order is sent promptly and arrives as expected is always our aim, so it’s fantastic to know we’ve hit the mark.

Your satisfaction means the world to us, and we’re so glad you’re “well happy”! Thanks again for taking the time to share your experience—we look forward to serving you again soon.

Kind regards,
Aime
Fat Buddha Store Customer Care

Vastaus yritykseltä Fat Buddha Store

27.1.2025

Hi Y N,

Thank you for your kind words! We’re thrilled to hear you found our service exceptional and delivery rapid—it’s exactly what we strive for.

Your feedback brightens our day, and we’re so grateful you took the time to share your experience. We look forward to welcoming you back soon!

Kind regards,
Aime
Fat Buddha Store Customer Care

Vastaus yritykseltä Fat Buddha Store

27.1.2025

Hi there,

Thank you so much for your glowing review! We're over the moon to hear that you're enjoying our range of Montana paints—they truly are a fantastic choice, and we’re delighted they’ve become your new favourite brand.

It’s wonderful to know you’ve had consistently great experiences with us, both online and through our eBay store. We take great care in packaging and shipping orders to ensure everything arrives safely and promptly, so it’s brilliant to hear that’s been your experience too.

Your recommendation means the world to us, and we look forward to serving you again soon!

Kind regards,
Aime
Fat Buddha Store Customer Care

Vastaus yritykseltä Fat Buddha Store

15.1.2025

Hi Romy,

Thank you for sharing your experience, and I’m sorry to hear we didn’t meet your expectations. I’d like to provide some clarity and offer a resolution.

We’ve reviewed the email chain, and it seems our initial response may have caused confusion. The email we received simply said, "I need help with below," but no further details were included. We replied within an hour, requesting clarification, but we didn’t hear back. If there was any misunderstanding, I sincerely apologize.

Regarding the sizing issue, the shoes were listed using Kleman’s official France-to-UK size guide, which is the same standard followed by other UK retailers. While we’re confident in the accuracy of this guide, I completely understand how sizing expectations can vary.

Finally, I’d like to point out that we offer a 60-day return policy, and all return instructions were included in your order. If returning the shoes is still an option you’d like to explore, we’d be happy to assist with that or discuss alternative solutions.

Customer satisfaction is our priority, and I’d love the opportunity to resolve this for you. Please feel free to reach out at your earliest convenience.

Best regards,
Aime
Fat Buddha Store