Fandango Arvostelua 603

I just wanted to buy a ticket and got suckered into a 5 day free gift membership. Everything went wrong from the beginning and i emailed the following day, and said, "Cancel immediately." I have that email which they received. They did not cancel and charged me for a subscription I did not want, and the Customer Service is horrible. I feel like I have been robbed. I get no satisfaction from them.

If I could give them a negative 0 I would. I have worked in customer service before and my experience was far from assisting I had to call 4 different numbers and never got a response from the chat. The first girl just kept repeating herself and she told me the way would be to escalate it and that would take 3-5 business days. I spoke to a manager and she talked over me also on auto. I asked for a case or reference the call, she said it would be in an email. All I was trying to do was fix an error to take my children movie they have been wanting to see. What’s the point of using fandango or having a service line if there was no help at all!

300 of my movies are not listed in my movies in the Roku app. I called support at 5:00ish Pacific time; waited in line for over 30 minutes. When it was my turn it said no agents were available. Tried again and it said that support hours were until 10:00 PM Pacific Time and punted me out. Um, it was 5:30 PM Pacific time. I doubt there's any actual support provided at all and the supposed call queue is all bulls***. I'll be buying content from Prime from now on.

These idiots sent me a text about a $5 winter movie sale. I see all five seasons of Luther bundled together for $19.99. I went to buy it, but I could not. I went to log into my account to buy the bundle, but I cannot log into my account. I kept getting a ridiculous error about my email being incorrect. Really? I get into my account with MY email and start to look around the account, and the usual way to navigate around the account is slow or non-responsive. I cannot even update my email address. This company is garbage, which is why I stopped buying tickets from them long ago. I hate that this is no longer Vudu.

Scam company. Terrible customer service. Can no longer watch the massive library of 3D movies I purchased. Won't refund anything. Can't wait to take legal action. Total scam.

Ever since Fandago took over Vudu nothing works correctly. Either it takes forever to load the main screen, gets stuck on the main screen or only some of my purchases work. My internet is working & fast & I have the latest update. Called them today cause only some of my purchases would play & she had the stupidity to say have you tried uninstalling it every time there's an issue? Well there's another solution B!tch, have them fix the site. Not surprised though, no can speak English, prob all illegals.

Fandango is a horrible program. I spend more time trying to get back to where I was in the show than actually watching the show. It buffers alll the time, jumps to different places of the episode and is just all around horrible. VUDU should have never sold to them.

Total scam artist.

My experience was buying two tickets for an opera, going to the theater, and then learning the projector was broken. The theater could not refund my money and redirected me to Fandango.

There is no recourse through Fandango. Their customer contact URL is broken, no support etc.

They are not a trusted intermediary. They are scam artists.

Fandango is another example of increasingly poor customer experiences associated with longstanding web based services.
I bought $92 worth of movie tickets, selecting tomorrow 25th January and the program erroneously selected tonight 24th January for a show that started before I even bought the tickets!!
Then they won't even allow me to exchange the tickets (which is what I wanted; I did NOT want a refund) and they say I will have to wait and discuss with a manager, ~5 days from now!
I can understand not refunding tickets but not allowing exchanges for another date?

They do not honor their gift cards. I sent an email to which they responded. The asked for a copy of the front and back of the card which I sent TWICE! I got no response on either email.

During the Holiday season I was taking my grandkids to see a movie and made a mistake by selecting the wrong location. When we arrived to the theater, I was informed of my mistake and immediately started apply for a refund while i was in line to purchase popcorn. If i had purchase thru the theater chain, I could have gotten help but the refund clock in the app would not help me. It was a loss for the ticket prices and the high "inconvience" fee. My first and last Fandango purchase. Never again.

I would give a zero star to Fandango! I purchased tickets and realized they were to the wrong theater. I tried using the chat. It was unavailable. So I tried to call to cancel my tickets and waited on the phone so long that my movie had already started so they refused to give me a refund. I simply just wanted a different show time at another theater and they refused saying sorry for the inconvenience. In my opinion that is NOT customer service. I will never use their service again and will tell all family and friends not to use the service either. This business is horrible to their customers!

My credit card information was stolen on Fandango. Someone charged movie tickets and lots of treats to my card.

I have 239 movies I paid for. I can't watch them now. Fandango put out a update killing millions of peoples apps on olders TV's. Including my 3 year old TV. They say it won't work anymore I have to buy a new TV to get my movies.. millions of people who purchased a product with the promise of movies anywhere on any device now are stuck with absolutely nothing. they put out a update killing these devices. And they can put it all back. I guarantee Fandango made a multi million dollar deal with a bunch of TV companies.,I smell a lawsuit coming. I want my money back. And so will millions it's a breach of contract! P

Complete scam. Was given a brand new Fandango gift card for christmas. Scratched off the code and entered and its not recognized. No customer support phone number on card OR site. Instead they have an email template that you send in and they get back to you within 72 HOURS.

Quite possibly the most infuriating website experience i have ever had. When watching a movie for free with ads, it would constantly kick me out of the movie. it would go back to the home screen and fully sign me out, and sometimes the movie i was in the middle of wont even show up in the library. Therefore, i must search for it again and skip to the time i was at before the glitch, which prompts 5 two minute unskippable ads. It will even sign me out during ads sometimes. Fandango does not deserve any of your money until they can get their shit together and make a functional service.

OneBlood gave out free movie tickets via Fandango. Redeemed on a Friday for a movie on Saturday. Clearly chose the right date but tickets were sent for Friday, seems after you select the date in first screen, then choose theater, it RESETS THE DATE with no indication to the user until the end. Of course I didn't notice the date being wrong pages later in checkout as I assumed it kept my selection. So then I get an email later Friday asking how the movie WAS, (during the showtime, not after). That is when I realized the issue, tried calling but as others noted they customer (Non)service refused to help. Luckily OneBlood supplied 4 tickets so I had 2 more. This time I was uber careful in redeeming and saw it reset the date on me without permission. Such a scam to have your site purposefully alter tickets back to current date after user selects a different one. I then Re-set the date again and it finally worked. Moral: don't user Fandango for anything ever again, go direct to AMC and choose a different day to give blood when they are not partnering with this scam site.

They are terrible if you have any issu and will refuse to correct any issue. It's disgraceful, don't use them.

Cards don't work on site. "Unable to add card" is the info we get. Stop buying these crap cards as gifts. They are trash.