Debenhams Arvostelua 

Very disappointing experience. I paid extra for Next Day Delivery, but my parcel did not arrive on time and I was simply told to wait longer. If customers pay for a premium delivery service, it should actually be provided. I won’t be ordering again.

DON’T ORDER! I ordered £700 worth of furniture that should have been delivered by the 20th of August. Never arrived. I was told to wait 2 more days then I could have a refund. I contacted 4 days later and was then told I had to wait until the 31st. Terrible customer service they just lie to you. I sent them the previous conversations and they completely lied stating it wasn’t true. They refused to refund me and refused to send a new set. Luckily I bought through PayPal. Please save yourself the stress and money. Never shop with them! They are utterly dreadful.

Very very bad cannot get to Debenhams when I ordered stuff from them. Please do not ever order from Debenhams. Scammer, Also there are no phone numbers to contact them when there are issues. Don't order anything from Debenhams. No Don't please.

I ordered a garden table and chairs from them thinking they were the good Debenhams I remember. Don’t order from these people the table was faulty I tried to contact them only by chat they have no customer service skills they keep changing who your talking too. I tried to return it they kept going on about Evri and then that being no good do I have a printer I explained I don’t have one but the faulty goods are here to collect so I can get my refund. They kept saying the same thing and now they are ignoring me completely, next week will be a month I have been trying to get my refund I would have giving no stars if I could have as how is it you sent me a faulty item and you have kept my money and are expecting me to sort out the return on this very large item. Disgusting this is NOT THE DEBENHAMS I REMEMBER no customer service or care.

Online 3 party seller, received goods inferior to description, you have to deal with the 3rd party seller to return which is not an easy process!! Avoid

DUX056987817 This is my order number . IWANT TO TELL EVERYONE DO NOT SHOP FROM DEBENHAMS THEY ARE THE SCAMMER I HAHE ORDERED FROM THEM TWICE THEY SENT ME WRONG ITEMS AMD THEY CHARGED YOU FOR DELIVERY ONE OF THE PARCEL I HAVE SENT TO THEM WITH ALL THE PROOFS THEY ARE NOT GIVING ME MY MONEY BACK . I HAVE SENT MY PARCEL TO THEM ON 17th JULY AMD ITS 12th AUGUST I HAVENT RECEIVED MY MONEY YET . THEY ARE FRAUD

DO NOT BUY FROM DEBENHAMS!!! - honest review incoming. If I could give a 0 star review I would. We ordered a bed frame delivered on two separate parts with no warning. When my partner built the bed we noticed there was a massive gap from the headboard to the mattress. After we noticed this we emailed & explained (with pictures). The issue. We were told we would hear back with in 3 day. They replied & said my partner had measured incorrectly. Constantly making up excuses. We told them this is a health & safety risk as out 18 month old daughter sleeps in bed with us & she keeps falling down the gap. THE DO NOT CARE!!! & replied saying we have to wait an additional 3 days for an answer!! The customer service have no idea what they are doing & take days to reply. This is still an ongoing issue after we ordered it on 09/07

Bought a watch for my Husbands birthday on 23rd of July. The watch has not arrived and no birthday gift for my Husband. Item is still showing that Royal Mail are waiting to collect the item which has clearly never been been dispatched from Debenhams. I just keep on getting the same response asking me to wait another 3 days. I have demanded my money back but still waiting. I have now sent 7 emails. I WANT A REFUND NOW!!!

Ordered Hotter shoes .
Six months of wearing them they are splitting inside .
I returned shoes first week of July they said never received.
I gave them tracker number and receipt from Royal Mail ,
They said can’t replace because 6 months old .
I said faulty you should repair or replace.
Hotter said they would replace if I bought direct as in 12 months time frame .
They say get postage label to send faulty ones back.
I have even said I will send a court order out .
No reply .
Debenhams should not be trading .
DO NOT ORDER ANYTHING FROM THEM

Customer services have now stopped communicating with me. Goods have been returned as requested by them. No refund for goods or return delivery charge. Return was made because the goods took so long to arrive, I had to buy from elsewhere. I would have given 0 stars if that had been possible

The items were lovely, the difficultly came when returning. I had two items which were returned to two different addresses?! With one the refund was within a week, with another Debenhams could not locate it. every time you correspond with customer service you get a new person who doesn’t read all your emails, so they then ask a question (which you’ve previously answered) you answer, then it goes to a new person! . Ten days of continual emails and I finally opened a case with Resolver and had a refund in 15 minutes. Unfortunately you can’t call this company, as they don’t have a telephone number which really screams scam! . It is a such a pity as years ago Debenhams was a great company but their customer service gets you so frustrated. I do wonder if they make it so difficult that you will give up! Honestly save yourself the stress and order somewhere else.

Awful company to try and get a refund processed. You live and learn.

Yet again another parcel not delivered It was ordered on 3/7/26 and they can clearly see it hasn’t been delivered but refuse to refund asap I have to wait
Please don’t be fooled by their Seel insurance where there’s no waiting for refunds etc this doesn’t happen They’re just taking money and making customers wait
Don’t be taken in by them

Worst customer service I’ve experienced. Takes days or weeks to get replies, repeatedly don’t respond to the issue and require multiple emails replies. They say they’re doing one thing and to wait a week for a reply, chase them up and they reply with a response to something I wasn’t even waiting to hear about. Also fob me off saying they didn’t supply the product so won’t help, only feed it back to who they got the product off. I’ve had two faulty products in a row, spent weeks trying to get a refund and they just go in circles.

I ordered a pair of Hotter shoes from Debenhams on 3rd July which turned out to be too tight, plus one of the gold coloured tabs on the end of the shoelace was missing, but I subsequently found it loose at the bottom of the box, I sent back the shoes straight away, but had to send to Hotter direct. They have received them more than a week ago, but I am still waiting for a refund. The worrying part is that there appears no way I can get in touch with Debenhams because they don’t have a phone number and if you press onto their customer service, it doesn’t open up. So have I lost my money?

They don't give refund on time. Poor cloth quality. Exgarated prices. Don't buy clothes from them.

What I didn't realise was that some orders are sent through the Debenhams brand and some are 3rd party sellers. If you order and it's Debenhams, you can arrange a return through their returns portal. I've done that before without issue. However, the 3rd party sellers (Debenhams marketplace), seems to be an issue and open to abuse by scammers. Reviews here testify to this. I tried to return an order and was provided, by Debenhams, with what looked like a personal email account. I got no reply, I tried complaining and asking Debenhams to step in but got Bot replies. The order had no paperwork with it and no return label. I now have no way of returning the order. I'm not going to shop at Debenhams online again because there's no way to tell if the order is despatched by Debenhams or by some unknown scammer who Debenhams seem to have no policy in place to hold accountable. I can see from other reviews that this is a known issue. Yet, there's no redress or complaints procedure unlike other online marketplaces. Very, very poor.

Ordered a karen millen dress from Debenhams, and selected Inpost locker delivery. After 3 delivery attempts to faulty locker, Inpost confirmed it was lost. (To get evidence for this I eventually had to go in person to the Inpost depot. Inpost customer services kept saying they couldn't help, it was in the depot and i must get seller to reach out to them). Debenhams/Boohoo repeatedly told me that the tracking showed item was delivered therefore no refund. It took about 50 emails, mostly dealing with automated AI responses, before eventually a human being looked at the evidence I had sent and refunded me. No contact number for Debenhams so you cannot speak to anyone. I will not use Debenhams or Inpost again.

Appalling. Buying from Debenhams means buying from shoddy third parties; Items are either not delivered or delivered after days and days of waiting and chasing. Debenhams then give these third parties chance after chance to respond to customers queries as to why the items that they ordered, have never arrived. Thereafter, getting a refund is like moving a mountain and further delay is encountered. The customer service is virtually non existent and anonymous. In essence, buying from this company is a dreadful experience, an experience that involves losing your money, wasting an enormous amount of time trying to achieve resolution and considerable frustration.

My order has not arrived on time & it's for a birthday present. I will never order from them again!