I normally rant and rave about peaches and cream but I’m absolutely vivid, I ordered the 40 piece brush set and there was only 34 brushes in the box. I’ve contacted customer service and as I can see o... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I bought two bronzers from their TikTok shop, and they arrived in bad condition. The bronzers were covered in water droplets and the boxes were somehow dry but since I didn't know where they came from... Näytä lisää
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Love Peaches and Cream I have shopped there for years. I usually shop in store but recently made an online order buying some items on offer in the Easter sale. My parcel was packed lovely but unfortu... Näytä lisää
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Had a minor issue with my favourite brush which I’ve been buying for years now. Contacted customer service & they not only replied straight away, they sent me a couple of complimentary brushes. They d... Näytä lisää
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Yrityksen tiedot
- Kauneushoitola
- Kosmetiikkatuotteiden toimittaja
- Kosmetiikkamyymälä
- Kosmetiikkateollisuus
- Kosmetiikkaliike
Yrityksen kirjoittama
Peaches and Cream offers affordable, high-quality makeup you can trust. From vibrant eyeshadow pigments and glossy lip products to false lashes and vegan makeup brushes, we create beauty essentials that are cruelty-free and made to perform.
Yhteystiedot
Dale Street 8b, L2, Liverpool, Yhdistynyt kuningaskunta
- www.fabulousmakeup.co.uk
3,6
Keskitasoinen
51 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
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I normally rant and rave about peaches…
I normally rant and rave about peaches and cream but I’m absolutely vivid, I ordered the 40 piece brush set and there was only 34 brushes in the box. I’ve contacted customer service and as I can see on other reviews I don’t have much hope in these being sorted. £120 isn’t money people have to just throw at makeup brushes these days so I’m so disappointed that this has happened
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Thank you for bringing this to our attention, and we’re really sorry to hear about your experience.
We completely understand how disappointing it must have been to receive an incomplete set, especially given the investment you made. This is certainly not the standard we aim to deliver, and we sincerely apologise for the frustration and concern it caused.
We’re pleased to confirm that this issue has now been resolved, and the missing brushes have been replaced. We truly appreciate your patience while we worked to put this right.
Your feedback is incredibly important to us, and we’ll be using it to help improve our quality checks and customer experience moving forward. If there’s anything else you need, please don’t hesitate to reach out.
Wet bronzers
I bought two bronzers from their TikTok shop, and they arrived in bad condition. The bronzers were covered in water droplets and the boxes were somehow dry but since I didn't know where they came from, I decided to return them both. Unfortunately my return request was ignored despite them being unused, they also refused to refund me and I have received zero explanation as to why the brozenzers arrived wet first place. It didn't make sense. I do not recommend this brand since I wasted my money on something that may not be safe to use and looks gross. I feel like I've been scammed.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Thank you for your feedback, and we’re really sorry to hear about your experience.
We completely understand your concern regarding the condition of the bronzers when they arrived. As explained, what you noticed is actually a slight oil separation from the jojoba oil used in the formula. This can occasionally appear as small droplets, but it is completely safe and, once the product is used, it naturally blends back into the bronzer without affecting performance or quality.
Please be assured that product safety and quality are extremely important to us, and your feedback will be used to improve both our communication and customer service experience moving forward.
If you would still like assistance, we’d be more than happy to help - please reach out to our team directly so we can look into this further for you.
Worst customer service ever
Worst customer service ever! I brought a bundle deal and only received a lip gloss!
Tbh I think this company just scams people out there money. People that work for this brand don’t help the situation. The branding looks cheap and the lip gloss I receive tbf I could got same from the pound shop but better. Actually disappointed in this brand and will not be using again.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Thank you for your feedback, and we’re really sorry to hear about your experience.
We completely understand how frustrating it must have been to receive an incomplete order, and this is certainly not the experience we want for our customers. We also apologise for any disappointment caused by both the product and the support you received.
If your order was placed via TikTok Shop, this type of issue can sometimes be related to their fulfilment or order handling process. In this case, we would recommend contacting TikTok directly through your order in the app, as they are best placed to investigate and resolve marketplace order concerns.
Excellent and Efficient Service
I had two eye pencils that were broken inside and messaged Peaches and Cream on Instagram. They advised I send an email and were incredibly efficient and not only did they send me two eye pencils, they sent me four. I was very impressed with the level of service. I also love their packaging.
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Thank you so much for taking the time to share your experience with us.
We’re really sorry to hear that your original eye pencils arrived damaged, but we’re so pleased our team was able to resolve this quickly for you. It’s great to know you were happy with the service and that the replacements exceeded your expectations.
We truly appreciate your kind words about our packaging as well- it means a lot to the whole team.
If there’s ever anything else we can help with, please don’t hesitate to reach out.
SCAMMERS
I have ordered make up brushes and they were shipped to my country and was informed that the courier did not find my address and so they returned the item back to the UK, although all details were given correctly as requested (and confirmed by email). No one even contacted me to ask for extra details if required.
I have informed their customer service and they informed me that they will re-ship the items. Its been more than two weeks since I was informed about the re-shipment and nothing happened.
and I did not even get my money back.
I feel scammed! DO NOT ORDER FROM THEM!
12-02-2026
Replying to your comment,
NO the address given at checkout was NOT WRONG and I have confirmed that in the e-mail with you later on.
Also, you have been promising me since then to re-ship it, and I still did not receive anything from you.
I am so annoyed by this company and their replies !!! here or in the email !!! THEY ARE PROFESSIONAL SCAMMERS!!!
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Thank you for taking the time to share your experience - we’re very sorry for the frustration this has caused.
Your original order was shipped successfully to your country; however, it was returned to us by the courier due to an incomplete address being provided at the time of checkout. Unfortunately, in these cases the courier does not always contact the recipient for clarification and proceeds with a return.
Once this was brought to our attention, we arranged a re-shipment, which was sent on 12 January. As this is an international order, tracking updates can be delayed while the parcel is processed by local customs, which is outside of our control. We are currently awaiting the next tracking scan from your country’s customs authority.
Please rest assured that your order has not been cancelled or ignored, and no refund has been issued because the replacement shipment is already in transit. Our customer service team remains available and happy to assist until delivery is confirmed.
Unfortunately, due to an incorrect address being provided and no collection attempts being made, the parcel was returned to us again. We have now issued a full refund for the order, as confirmed to you by email.
We truly appreciate your patience and understand how delays can be disappointing - thank you for allowing us the opportunity to resolve this.
Great make up brushes
Great make up brushes. Great service. 5stars. Thank you so much.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Bev, thank you so much for taking the time to leave this review. We’re really pleased to hear you had a great experience with our brushes. Your feedback means a lot to us!
Buono
Ho acquistato per la prima volta in questo sito e devo dire che hanno dei prodotti validi nel campo del makeup.
I prezzi sono accessibili a tutti l’unica cosa è che oltre alla spedizione bisogna pagare anche le tasse.
9. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Carla, thank you for your first order with us and for your lovely feedback - we’re so pleased to hear you enjoyed the products and found them affordable 💕
Just to note, for orders outside the UK, any import duties or taxes are set by your country’s local customs office. For more information, we recommend contacting them directly.
Thanks again for choosing Peaches & Cream.
Thank you to the customer care team at…
Thank you to the customer care team at Peaches and Cream. An issue with the courier meant that my order was lost in transit. When I asked Peaches to look into this for me they couldn't have done so any more promptly. My duplicate order was sent next day with some free gifts included which was unexpected and gratefully received.
I'm excited to try some new products and some old faves too.
Thank you for everything Peaches. Xxx
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Elizabeth, thank you so much for taking the time to leave such a lovely review 💖
We’re really sorry again about the courier issue, but we’re so glad our customer care team could resolve this quickly for you. It’s great to hear the replacement and little extras were a nice surprise!
We hope you enjoy trying the new products alongside your old favourites - and thank you for your continued support.
Package was not delivered
Package was not delivered, and team did not respond to my numerous emails. Beyond disappointed as I needed this urgently for a friend's birthday
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Sienna , thanks for sharing your experience. We’re really sorry to hear this didn’t meet your expectations - that’s certainly not what we aim for. We’d like to look into this and see how we can make things right. Please contact us at post@fabulousmakeup.co.uk with your details.
Brilliant customer service as usual !
Brilliant customer service as usual !
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Michelle, thank you so much for your kind words! We’re really glad to hear you had another great experience with our customer service - your support means a lot to us 💕
Quick replies and quicker solutions
Quick replies and quicker solutions
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Erin, thanks so much for your feedback! We’re thrilled to hear you appreciated our quick responses and fast solutions 💖
Love the products
Love the products, fast free delivery and a free gift. One of my items in the Sundle was incorrect, contacted and item being sent out with another free gift, great company, products and service
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Catherine, thank you so much for your lovely feedback 💕
We’re thrilled to hear you’re enjoying your products and that our team could quickly sort the Sundle issue for you. We hope you love the replacement item - your support really means a lot to us!
The best customer service experience.
Had a minor issue with my favourite brush which I’ve been buying for years now. Contacted customer service & they not only replied straight away, they sent me a couple of complimentary brushes. They didn’t need to do this at all, I was happy with just a replacement but honestly it was such a lovely surprise. Amazing service.
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Donna, thanks for the lovely feedback! We’re especially glad to hear that our makeup brushes worked well for you. Your feedback means a lot to us!
Amazing
The service is amazing. The staff are incredible. There is no pressure to purchase anything in fact the sales assistant phoned Arnotts and got the bras put in hold for me because they didn't have the size in stock.
5. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Tanya, thank you so much for your kind words! We really appreciate you taking the time to leave a review and hope to continue providing great service for you 💕
BEST BURSHES & BRILLIANT CUSTOMER SERVICE
I couldn't fault Peaches & Cream. they are quick to communicate with you, fast shipping and if there is an issue they are happy to help and resolve the matter quickly. Highly recommend their brushes! Brilliant customer service xx
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Kia, thank you so much for your kind words! We really appreciate you taking the time to leave a review and hope to continue providing great service for you 💕Your feedback means a lot to us!
LOVE the products & service
LOVE the products & service from Peaches and Cream! they constantly have amazing offers which are a shame to miss, I had an issue with one of my orders but it was soon dealt with via a quick email and this is why I will always come back to Peaches🖤 love love love xx
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Rebekah, thank you so much for your lovely review. We’re thrilled to hear you enjoy our products, offers, and that our team could quickly sort your order issue. Your support means the world to us, and we can’t wait to welcome you back again
Great products-great experience
International ordering was super easy via website and I could easily pay with revolut.
Also, what stood out for me was how incredibly helpful the staff is. My order was processed by the local post office instead of fast delivery services as it usually does and I didn’t know. I told them my order never arrived and they immediately sent a new package! Which also arrived at the post office but I got the idea to check there personally and I managed to receive it.
They constantly checked in with me via emails to try to solve this misunderstanding.
🩷
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Augusta, thank you so much for sharing your experience 💕
We’re delighted to hear that international ordering was easy and that our team could help resolve the delivery mix-up. We always aim to keep in touch and make sure our customers get their orders, so we’re glad everything worked out in the end. Your support really means a lot to us!
Placed an order and was super excited…
Placed an order and was super excited to receive it. I had no confirmation or tracking information sent to me but the money was taken from my account. Contacted customer services who were asking for my order number and address numerous times. They eventually came back to say that the order had been delivered, which it has not. The order was very important to me as the products were for me to do my aunties make up for her son’s wedding but they didn’t acknowledge this or care. They refused so far to issue a refund so I can buy new products, or send a new order and said the investigations could take 28 days. Terrible customer service and would not recommend ordering from them. Money gone with no products, shocking.
17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Lauren, we’re very sorry to hear about your experience and the frustration this has caused.
We are committed to investigating delivery issues thoroughly, which can take some time, but please be assured we take these matters seriously. If you haven’t already, we encourage you to contact us directly at post@fabulousmakeup.co.uk so we can work with you to resolve this as quickly as possible.
Amazing Quality Brushes & Excellent Customer Service
I ordered lots of brushes because I’ve heard the quality of Peaches & Cream Brushes are supposed to be amazing. As expected, once they arrived very quickly, they were amazing and applied my makeup seamlessly. I had an issue with the angled concealer brushes I had ordered and once contacting customer service they resolved my issue promptly and sent out replacements. Would definitely recommend!
17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi Tanisha, thank you so much for your lovely review 💕
We’re thrilled to hear you’re enjoying your brushes and that they’ve been helping your makeup routine! We’re also glad our team could quickly sort the angled concealer brushes for you. Your recommendation means the world to us - thank you for your support!
Great brushes at a great price
Great brushes at a great price - had a small issue with one of them and they didn’t hesitate to replace! Brilliant customer service and business!
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Peaches & Cream
Hi, thank you so much for your kind words! We’re really glad to hear you had another great experience with our customer service - your support means a lot to us 💕
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