Fabric Wholesale Direct Arvostelua 

Beware of the company. I placed an order, about 250$ worth, 24 yards. Asked about shipping and they said could ship out the same day if in by 1030am. Placed the order. 5 days later, on a Saturday afternoon at 5pm, I get an email saying they are preparing my order for shipping. Now its a week later and still no shipping confirmation or tracking. So I called. The lady said if I had paid for shipping, they would have sent it the same day, since I got shipping free. It could take 14 days to arrive as they don't count weekends in their 7-10 days for free shipping orders. She said they get so many orders, and they are so busy, that it takes a week to process a free shipping order. But if you pay 50 bucks they will find a way to ship it the same day you order. 30 years in the industry and I have never saw this tactic used to extract more money from a customer, then when called out, create this incredible excuse. Image if you were to hire a few new workers, you could double or even triple your revenue.... If that were true that's what a smart business owner would do. In summary, the shipping charges to them and the shipping time from their location once the package leaves is the same no matter how you have your order processed. The extra money is for them to process it the same day. Not such a good deal after all in my opinion.

Ordered gold silk for a wedding and was sent green. But not returned because it costs more money so let it go. Ordered three other fabrics and never got them. One item in one package FWD claimed insurance from Fedex, but no full refund to me? Then two other items in another package Fedex sent back to them without even attempting to delivery it to me. FWH said this:
20% restock fee: $285.36
Return charges: $757.05
Refund: $384.39

Out over a $1000? How do i get it back from them??

If I could give zero stars, I would. I had a terrible experience with Fabric Wholesale Direct and will not be ordering from them again. I accidentally submitted my order with the wrong address and reached out immediately (within minutes) to correct it. It took them three full days to get back to me, by which point the order had already shipped.

When I asked for a refund or to have a new order sent to the correct address, they refused both. Their response time was the root cause of the issue, yet they took zero responsibility and placed the burden entirely on me. They offered no meaningful resolution and expected me to pay for a second order due to their own delay.

Customer service was unhelpful, slow, and dismissive. The entire interaction showed a complete lack of accountability or care for the customer experience. I don’t recommend ordering from this company unless you’re prepared to lose money if anything goes wrong.

I'd ordered fabric from FWD several times before with no hassle. Then, early in 2024, I ordered what I *thought* was Navy blue stretch lace. Beautiful color, good stretch, all of it. Until the lace arrived. It was white.

I contacted the company and was told that I would have to return it at my expense, because it was definitely *not* their mistake, but mine. I know I ordered Navy. I ended up keeping the lace, and re-ordering it in the Navy. Later I dyed some of it another color.

To add insult to injury, I kept getting emails asking me to leave positive reviews on their website. Well, I did. . .but it wasn't positive. Once they saw my review they closed out my account and blocked me. I haven't been back, although I could order with a different email if I wanted.

I thought it was just me, but I'm obviously not alone. Never again!!

I ordered 20 yard cuts from four different fabrics for my cosplay group's first build weekend and I ordered it with what should have been plenty of time to get it in before this weekend. I could understand a 2 week delay if it was for a bunch of cuts for a bunch of different fabrics, but now my group is delayed in getting started on the project. No apology just, "We will ship it on Wednesday" and it didn't actually ship until Friday. We needed the fabrics for Saturday.

They shorted my order 12 yards and I can’t get a response from customer service.

I ordered a light voile fabric. I received a mass of scratchy, rough & abrasive polyester. When I tried to get them to honor their claim of satisfaction guarantee & request a return, the company refused to even reply.

Ordered a hunter green fabric, hunter green thread, and hunter green zipper for a dress. They sent me the correct color thread, but zipper did not match the thread, and the fabric was Emerald/Kelly green, not EVEN CLOSE. I emailed their support and was told it was the correct color and that it was the entire lot that the dye makes color look different. Absolute bull, BUYER BEWARE, DO NOT PURCHASE FROM THIS WEBSITE. I will be adding the images of fabric and screenshots of email to Facebook, tiktok, Instagram, and snapchat story.

I ordered aq few things 2 days ago and just went back and looked at the confermation email. The email says it won't get here for another week so that makes from the time of ordering to the time its supposed to get here a week and a half. I messaged them and told them that if it was going to take that long then cancel everything. I was told I would get an email tell me it was canceled and refunded. Instead of getting the cancelation email I was told that it had already shipped, which I don't beleive. I will NEVER do business with this company again and anyone that reads this should never, don't waste your money.

I don't know why there are so many negative reviews here! I have ordered from FWD 4 times over the last 5 years and never had a bad experience with them. Yes, shipping times can be a little variable but that's ok for the quality and price of the fabrics you receive. It's true that they don't offer a lot of intense coupons, discounts, etc, but that's how they are able to keep prices reasonable. I've bought 16 different products (14 fabrics plus zippers and thread) and several swatches from them, and been happy with almost everything. Some of the fabrics have felt a little cheaper than I hoped, but that's the nature of inexpensive polyester. You just have to figure out what fabrics you like and want to order again, as with any merchant. And plenty of fabrics have been very good... I have used them to make lots of things including an heirloom baptismal gown (cotton voile and broadcloth) and my wedding dress (poly satin and cotton voile and broadcloth to line it with). I really appreciate the selection of apparel fabrics FWD carries, since that is so hard to find these days.

If you're thinking about ordering from Fabric Wholesale direct, be sure you glance at the thousands of real positive reviews on their site, many complete with pictures.

Placed order 10 days ago. My credit card was charged, but order has not shipped, and customer service person was unable to tell me when it will ship. They have my money, but I don't have my fabric (will I ever?).

Horrible Customer Service

Just horrible. Never have I had an experience like this.

Left brain does not know what the right brain is doing. Took them 12 days to tell me they don't have the stock they said they have. I lost a customer because of it and a hefty order of custom bags. As a new customer, they are not willing to offer me anything to keep my business. No coupon, no free shipping, no free sample of a fabric I might be interested in (all things that other fabric suppliers have done graciously to keep my business flowing).

Then, I got on the phone with these people. They require you to jump through hoops to do anything. "I cannot contact my manager with your issue, you will have to do it yourself".

Do yourself a favor, buy from a company that cares about you and your hard earned money.

The color of fabric on the website was incredibly inaccurate. There’s customer service dude was rude as hell. No help. why should i return the fabric for their mistake.

Still have not shipped my fabric! It has been a week since placing the order. I contacted them a couple days ago and have not heard back. Poor communication, slow shipping (if they even ship at all.). Their website says they will ship out within 24-48 hours, yet a week has gone by and they haven’t shipped. I need this fabric asap! Very disappointed. Will not be doing business with again.

I received my neoprene fabric from FWD, and it arrived in terrible condition. It had a large green stain and deep creases running horizontally, vertically, and diagonally, making it completely unusable. Apparently, anything under a certain yardage is shipped folded, but there’s no notice or option to upgrade shipping during checkout. As a result, the neoprene was folded and crammed into a box.
When I requested a replacement in good condition, they asked me to send more money. Seriously? I’ve now filed a dispute with my credit card company over the original charges.

Order from Mood Fabrics

I ordered the clear vinyl sheathing. After installing the 6 4’ x 10’ panels it was obvious something was wrong with it, blurry stripe every 8” horizontally. Called to see what to do to fix it, clean it etc. You can not order in advance because the warranty, if you call 30 days a warranty, probably expired before you unroll the product. Just tried to get answers, I didn’t ask for replacement just advice. That courtesy was not possible because the 30 days had expired. The worst service I’ve ever experienced. Please do yourself a favor pay a little more and go anywhere else!!!!!!

Oh my goodness I LOVE this online fabric store!!! Prices are reasonable, fabric is great quality, orders are shipped quickly and are accurate, and they are generous in cutting your fabric pieces. I am so thankful to have found them! And I would recommend this store for all your sewing needs…

I purchased something from them and it was so disappointing. Quality is bad and they're white color is too white like bluish white and off white is too yellow.
I had to return them on my own payment. I had to pay $24 for all shipments and got nothing.

I received 5 yards of defective material. Print was full of white lines where it didn’t print and a seam in the yardage. Requested refund and got cost of 1 yard. It was unusable. When offered refund never stated the amount. Won’t buy from them again.

The quality of service isn't good enough, but acceptable. But if you're looking for a great quality of fabrics, you can order here because they are well selected. Would definitely use again, thanks.