EwinRacing Arvostelua 328

I have sent multiple emails, made multiple calls over 3 months and being promised a call back or action taken over my warranty claim with no response. Carbonetics Australia is the sole distributor for EWIN seats and they now show no stock on their website. I even emailed EWIN USA for assistance with no response. Does anyone have any information on this company, I have a feeling that they are no longer operational in Australia as the number I have rang is no longer connected.

I bought the [E-WIN Flash XL Series Ergonomic Computer Gaming Office Chair with Pillows-FLH-XL] using the AfterPay app, got the chair, didn't like it for a few reasons, put in a request to return the chair on the website, no answer, reached out to the person who contacted me about ordering it and gave me the tracking number originally, got an address and return acceptance thing, nearly cost 200 bucks to return it, no response or reply, had to reach again to get a reply, was told they would get me information on the chair that was returned since it does show that it arrived and received.

So far no money refund or a response after 2 weeks of patiently waiting, sent another follow-up, awaiting a response, and figured I put out my experience with this company just so other people can be ready for this event if they do return anything to them.

I bought this chair just over two years and was relatively happy with it until last month when the steel frame snapped in the seat. This should be covered by their 10 year warranty on the frame.

I have been emailing them repeatedly as this is the only way to contact them and have received nothing in the way of response.

I had a similar issue when I bought the chair as they never sent out a tracking number or responded to my emails requesting an ETA.

2 stars because the chair itself was fine until it broke.

I've never left a Trust Pilot review before, but the guidelines say to keep it factual and honest - so here we go:

- May 2021: Purchased an Ewin heavy duty chair (said to hold up to 550lbs). Right after buying (less than 5 minutes after) realized I bought the wrong one. I meant to buy the one with the flat seat. Immediately emailed their customer support team since they do not have any customer support phone number or chat option. Figured they would get back to me within a few hours. Nobody ever got back to me - at all. So, I ordered a second chair (paid for both) to make sure it didn't go out of stock (was some Mother's Day sale they were running). Emailed them a second time about returning one. Both chairs shipped out on 5/11/2021 and they never once replied to my original inquiry. Frustrating, but I got my roommate to buy the other chair (they needed a new chair) so all was fine and I just figured whatever, they were probably busy due to Mother's Day sale. Got both chairs, set them up, both were great. Seemed heavy duty, comfortable, etc. All was good.

- January 2022: My chair started failing. The seat part has a lever that controls forward and backwards tilt. I thought at first it was the gas lift, but it was something called the 'Frog Tray'. At the time. I was 100 lbs smaller than the top weight it advertised it held. At the same time, the other chair's frog lift started failing and the tilt to move the back of the chair was also failing, but neither had fully failed so we didn't warranty claim or anything at the time for the second chair. In any event, emailed on 1/7/2022. After many days of back and forth, Ewin advised they would send a replacement frog tray on 1/12/2022. Nothing ever arrived and I emailed them again on 1/26/2022. They advised it was being sent the following day. On 1/27/2022 they sent a tracking number and I received the frog tray a few days later. Installed, fully fixed the issue with the tilt. All was fine.

- February, March, and April 2023: Frog tray on the same chair failed a second time. Since January of 2022 I had lost 65+ lbs so I weighed even less. Emailed Ewin for help on 2/13/2023. Never heard back. Checked 'Junk' email and I did see a 1 line reply saying to send a video sent on 2/13/2023. Not their fault as Gmail flagged it as Spam. Apologized to them and sent the video on 3/28/2023. They replied saying they couldn't clearly see the lever (?) and made it seem like it was my fault? The video clearly showed the lever in it and this message basically asked if I was sure it couldn't really be adjusted (*???*). Considering this is the second time this happened, I am sure I know how to adjust the tilt on the chair (also since I've had the chair at this point for going on 2 years - it is fully under warranty).

I replied back to them immediately and sent a second video showing everything in even more detail on March 29, 2023. Today is April 11, 2023 and they have never replied to that email message thread. I reached out one final time and said the following:

"Hello EWin Racing team,

At this time since nobody has replied at this point for the last 7+ days, I am going to assume that the reason for this is you no longer wish to assist in this matter.

Please reply to this email with the following:

- Contact information of your Customer Experience Manager
- Contact information of your Legal Team
- Contact information of your Social Media Manager contact

I'm at the point where I will be reaching out to the Better Business Bureau for guidance on how to proceed as well." (note - I did open a case with BBB).

There was more to the email, but in respect of Trust Pilot's terms, I am not including it. In simple terms it calls out that the advertised weight limit is 550lbs but I weigh nearly 175lbs less than this and my roommate weighs 250+lbs less than this. His chair is fully broken at this point (the frog tray and the back of the chair). I explained they need to reach back out and stop ignoring me.

I had an idea that perhaps the message string itself was too large (due to the videos) and maybe their server was flagging it as spam or something. Giving them the benefit of the doubt (I try to see the good in people), I sent a separate email string to them. It included the entire last message I sent plus a blurb about why I was sending a new message.

Apologies? Customer service anything? Any attempt to do anything positive? Nope. None. Instead these are verbatim emails I've received back:

4/5/2023: I'd like you could send the link of the video again.

4/6/2023: Is the mechanism can not be locked?

Since then, zero replies. I've sent like 5+. They completely ghosted me, no replies, nothing.

AVOID this company at ALL COSTS. There is no way to actually reach them. At all. I wish I could do a chargeback. I have been in contact with an attorney at this point. I don't know what else to do, but do NOT do business with them.

I was sent a beautiful and high quality gaming desk and I was not disappointed. It was extremely easy to assemble and it compliments my stream setup very nicely. Great product!

It is a super comfortable chair with high quality material. It was easy to put together and has been pretty good so far. It's a bit expensive and for my physical body, is a little bit big.

I bought the XL heavy-duty chair from ewin and it arrived fast, was not damaged, and the setup was pretty simple. Of course, the build quality is awesome and I recommend it to anyone else too!

I recently purchased the EwinRacing Flash XL gaming chair, and I couldn't be happier with my decision! From the moment I unboxed it, I could tell that the chair was built with top-quality materials and a keen attention to detail.

Assembly was straightforward, thanks to the clear instructions provided. Once assembled, I was blown away by the comfort and support the chair offers. The ergonomic design, coupled with the generous padding, adjustable armrests, and lumbar support, make it perfect for those long gaming sessions or even just working from home.

The Flash XL gaming chair not only looks stylish and professional, but it's also incredibly durable. I can confidently say that this chair will last for years to come, providing excellent value for my investment.

EwinRacing's customer service was also noteworthy. They were prompt in answering any questions I had and ensured I had a seamless shopping experience. I highly recommend EwinRacing and their Flash XL gaming chair to anyone looking for a high-quality, comfortable, and stylish gaming chair that will stand the test of time. Five stars well deserved!

I was able to purchase the "EWin Champion Series Ergonomic Computer Gaming Office Chair with Pillows" for my home. I was looking for something that can take my weight but provide my back with enough support to work from home on my computer. The chair real quick once purchased and arrived in just 2 days! Wicked! Then the install was pretty quick, took me about 20 minutes to put the chair together. Once put together, I sat down on my chair to fully check it out. I was shocked as the chair didn't strain or make a noise like other chairs do with my body weight. I was able to fully relax in a secured position. My back didn't hurt at all but felt very comfortable like laying down on a bed. I took it for the test by sitting in the chair for a few hours while I did my work from home job. Lo and behold, not once did I have to stand up to stretch my legs and back due to the strain. The time flew by and once I was done with those few hours of work, I was fine. No back pain, no leg pain, I was able to enjoy my day without pain. If your a heavyset dude like me, You will need a chair that can take your weight while also protecting your back during those times of work or even gaming.

Got the Champion Series Ergonomic Gaming Chair in all black and I am IMPRESSED with the quality of this chair. Set up took me about 15 min, and everything I could possibly need for assembly came with the product which made set up easy and efficient. The quality of the fabric is beautiful. The chair is comfortable, sturdy, great quality and super comfortable! I also got the E-WIN 2.0 Edition RGB Gaming Desk with Smart Wireless Charger And USB Port and love the carbon fiber desktop. I first thought the lights weren't working, but once connected correctly, it's so fun to watch the lights move in color and speed along to the music. The desk is heavy, which I like. It is sturdy and great quality. I finally have space for all my needs. The cup and phone holder are an awesome bonus, and I love that I can move it beneath the table if I want it out of the way. All around great chair and desk! Def. recommend.

I've been using Ewin Racing chairs for well over 4 years.
I've had two of them since and purchased a few for some family and friends. I get three in one, comfortability, durability and great aesthetics.
My current Ewin chair (champion series) i've been using for over 2 years and its still in great shape. Only time when i "need" to buy another one is when i WANT to buy another one.

From the customer service down to the product their selves, i've always been well satisfied.

The chair came really fast. I loved the metal base and support I ordered the xl chair and it fits me. It's really comfortable and my chair yet

I bought the Knight series chair because it's ergonomic and I needed more support for my back; I work on a computer just about 24/7. I have tried a lot of chairs throughout the years and this is my first "gaming" chair. I must say, before looking for chairs with back support I did not get the appeal of "gaming" chairs... but now I do! I do not know about the other Ewinracing chairs, but the Knight series has lumbar support and a pillow for your head; the chair can go straight up vertically too, and is heavy-duty. Additionally, the head support as well as how sturdy this chair is has made a noticeable difference after so many years. It also did not cost as much as other chairs I had in the past which is a plus. I recommend this chair specifically!

Second time to order from E-WIN, the black big and tall gaming chair is really wider than my original white one, it's more comfortable, i recomment this brand for each gamers!

I dont know whom is looking after the orders or managing the company but they are god damn useless, avoid this company if you dont want to spend money to wait a month for a reply let alone a shipping date, "please send an email to support" why so you can put it in the delete folder and not bother to respond. Avoid this company and if you spent money get your bank to do a charge back for you dont bother trying to deal with them.

I purchased a chair for $220 on the idea that the chair was meant for people up to 400 pounds (I weigh about 200 pounds), so, I thought it would be perfect. However, in two months, the gas cylinder broke. I contacted the support team, and they were more than happy to send a new gas cylinder. However, a problem occurred. While removing the old gas cylinder, I managed to remove the cylinder from the five star base. It wouldn't come out from the swivel base/tray. A pipe wrench and hammer were used to try and remove the cylinder, with no luck. When I asked the support team about receiving the mount in addition to the gas cylinder, I was quoted $45 for the part and $15 for shipping. Their warranty policy seems to cover the bare minimum, even when craftsmanship problems caused the swivel base to be unusable. The chair, otherwise, has been relatively good. However, I don't plan on purchasing from EWIN-Racing again, and I would recommend against others from purchasing a chair from them. Their warranty is lack luster, the support team doesn't really want to solve problems, and for $200, you could probably get a better chair. If EWIN-Racing decides to correct the issue, I will update this review. However, for now, stay away.

I just brought the chair on Jan 20th, 2023 and received it on January 27th, 2023. Putting the chair together wasn’t bad. The only thing is the chair leans forward and makes me feel like I’m going to face plant. It’s hard to move around my room floor on the wheels. I’m going to give the chair more time since I am almost to the weight limit and comeback to review once I lose more weight and see if I have the same issue in a few months.

Worst company to deal with, do not trust these guys. I ordered a chair and recieved a invoice by email and a pending order on my ewin account. The following day I looked on my new ewin account to see when the eta would be and saw that that the pending order had disappeared. Unlike the issues other customers below have had with customer support, they were quick to respond. They explained that they don't ship to europe so the transaction would be refunded. When I asked for a timescale on the refund there was silence. Over the next few weeks I contacted them numerous times opening a new case each time with each case going silent after a couple of exchanges. After a month i contacted my bank who thankfully were able to initiate a charge back.

I'm sitting here in front of my PC, both legs and lower back going through pain, rated at about a seven. I bought an Ewin Flash XL a few years ago, and was so blessed to finally had found a chair that was COMFORTABLE. The lift piston malfunctioned after about four years, and was a hassle to mess with to get the correct height. I did a stupid thing and put it out to the curb instead of trying to get it fixed. It was gone in <30 minutes. Damb it. So, I bought a cheaper chair, and am suffering because of it. Finally, ordered another Ewin chair, and will sell this one I'm sitting in. Should have paid just a few bucks more and stuck with Ewin. Ah, live and learn, huh? I've never had a problem with their customer service. Although it was just email conversations, all was fine.

I have used this game chair for several months. It is really amazing and comfortable to sit . I especially like its pillow and can reduce the pressure of my neck. This is really a good product. I have become their super fans and plan to send my friends.