EvenGreener Arvostelua 

Delivered on time and very useful item gift for my daughter she is delighted with it

Quick, well packaged delivery and goods as described. Cannot fault the service, many thanks.

First delivery was damaged in transit due to inadequate packaging for the rigours of DPD delivery. Excellent recovery with next day re-dispatch and well packaged second time around. Happy to recommend for customer service.

The two Harcostar water butts I ordered were delivered promptly, well packaged and exactly as ordered with all the linking hoses present.
They are to replace two butts - exactly the same - which have lasted nearly thirty years.
They will outlast me!

Great products, good price compared to other suppliers and speedy efficient delivery.

A great range of products and good delivery.
I have bought quite a lot from this company over many years and never had any problems. The only thing which stops me giving a 5 star rating is the cost - their prices have increased dramatically over the years, but that said, they are in line with other suppliers.

Good product and delivered on time. Value for money.

Quickly delivery of two water butts. Water butts will do the job but were scuffed and one had water in it. Also no washers on one of the taps. To be fair I did not contact the company about the issues so don't know how they would have responded. The butts
were cheap enough so I used a washer from something else. It was too much bother to arrange for them to be sent back as they are serviceable

Bought a composter base. They said 3-14 days for delivery. It's been 16 days and not only has it not turned up but it hasn't even been shipped. Messaged them twice now and have been ignored both times. Con site.

I have spent last two weeks since before 01/07/24 trying to contact this firm without success. They do not reply to the phone calls, left messages or emails. I can only assume they have gone bust or they don’t want any orders.

I ordered 3 products on the 19 June, but only 1 arrived. Still waiting for my missing goods :(

I chased up the company and was told that a ‘system error’ had caused an issue at the warehouse, but that they would ‘rectify’ the situation.

Unfortunately that message was sent to me on the 24th june - 8 days ago. Since then I’ve heard nothing, and the company are now failing to answer calls & emails.

Awful experience with this company - I placed an order a month ago and have received nothing.

Have tried emailing and have received responses, but they've been very delayed. I've been promised tracking details and delivery updates, but have received nothing. I've just tried calling and had to leave a voicemail.

Please sort out your customer experience as it's probably the worst I've dealt with - I'm going to keep trying to reach this company for a refund. It's ridiculous to be out of pocket and not even have the product I've paid for, with absolutely no explanation or communication.

Money taken for waterbutt kit, but still no goods received weeks later. I repeatedly phoned and emailed, but absolutely no response.
I cannot really recommend their online service, nor customer service.
Update, a few weeks later a large water butt arrived but with no indication it came from Evengreener. It seems sturdy and included some fittings but I had to buy a longer connecting pipe. Not fitted it yet.

Absolutely appalling customer service. No response to email, bar one, and no one answers the phone

Order placed 29 April. When I emailed on 13 May to chase delivery was told on 15 May that delivery would take place the following week. Have heard nothing since despite emailing and calling several times. Phone calls are automatically answered but then told that no-one is available and to leave a message.

Update - I paid using my Monzo account. I have just submitted a dispute claim and Monzo have refunded the amount I paid (£75). However, EvenGreener have until 9 October (18 weeks) to disagree with my dispute in which case Monzo will take back the money ......... I'll update on any outcome

Even though there were some issues, overall a very satisfactory company to do bussiness with.

Very good website with sufficient information to assist in making an informed purchase.

A special shout out to Emily, who was very helpful in sorting out problems.

It would be useful though to to review the delivery company delivering the waterbutts as they do not send any notifications and they have an absolutely awful website.

Will be a return customer.

Awful customer service. I ordered a waterbutt back in November 2023 and still waiting for it to be delivered! I have had no email confirmation or tracking number but they have taken the money for it! When I tried to call no one answers the phone, email response is really slow/poor.
When asking for a explanation for all the delay, I was told the website had been down due to the company going under and then being taken over. Still waiting for this to be resolved and a refund! Do not buy from this company, it is not worth the hassle!

Horrendous customer service. Seem to have good products but wouldn't use this company again. Had numerous chances to sort out the problem of a duplicate order created by them and charged to me, instead blaming me for ordering twice (orders were too close together to even physically manage this) and offered no solution to return item without large cost to myself. Turned out cheaper to sell the duplicate item on marketplace.

Product (compost bin) supplied was simple and sturdy. It required self assembly, but slotted together easily.

Also supplied was a rainwater diverter which I have yet to fit.

I placed my order on 2nd December and I still have not received it. I have not received any response to emails and phone calls are unanswered. There is a facility to leave a message, with the promise of an immediate call back, but no one has called. On looking at reviews, this is fairly typical of their customer service. I wish I had looked before placing the order. I really want my items but would never buy from this company again.