Evans Halshaw - Vauxhall Gateshead Arvostelua 

Recently bought a brand new Grandland from Gateshead Vauxhall very easy process throughout

Avoid this warranty company at all costs. My partner purchased a Mercedes A-Class and within less than 6 months, engine faults appeared. We contacted them immediately, only to be told our “top warranty” might not even cover it. They also admitted they didn’t have the equipment to diagnose the issue themselves and booked us into Mercedes instead.

Mercedes diagnosed the fault, but then the warranty company refused to approve the labour costs because Mercedes charge more than the £39 per hour they’re willing to pay. They then demanded yet another diagnostic check elsewhere. After taking it to another garage, we were told there’s over £1,000 worth of repairs needed.

Despite reporting the issue within the first 6 months, they have shown zero care or urgency throughout the whole process. We’re now stuck paying £330 a month for the car, paid £2,000 for a warranty that makes it as difficult as possible to actually claim, and we’re £400 out of pocket with absolutely no resolution.

Completely stressful, unhelpful, and feels like they will do everything possible to avoid paying out. Avoid, avoid, avoid.

Customer service is fantastic, fast service

It was fine but nobody came to me I explained the work that was carried out on my vehicle

Rang about a £17k 4 yr old Quasqui and was told it had been a Motability vehicle. Travelled 70 miles to test drive, and was told it had just been valeted and I had to sit on a cardboard sheet. The salesman drove out of the forecourt, then I took over. Proceeded to get out of the passenger side with a wet bottom!

We currently have a Quasqui, same model, and this was an upgrade. However I was trading in an immaculate car which had been well looked after with no marks.

The inside of the vehicle was disgusting, I'm sure the previous occupant's DNA was still on it. I assume that's why it was re valeted before we arrived - there were marks on all the leather trim and food in the buttons.

Back on the forecourt we inspected the vehicle and found the rubber split on the brake pedal (this should have been an MOT failure), a loose wire hanging from the passenger door, and I queried the mis matched colour of the boot not matching the body of the car. Both were white, but different shades. I was told the car had had rear end damage. The salesman then bluntly told me, he didn't think this was the car for me! He told my husband there would be someone who would buy that car, not bothered about the issues I raised. He also said he was under the impression we had gone to definitely buy the car.

Well Alex, we had gone to definitely buy a car, and as soon as we left your forecourt we visited Lookers Nissan where we bought a lovely, immaculately presented Quasqui Tekna, same year, same price, which we collect tomorrow. So yes, we were definitely looking to buy, just not your car or your attitude.

Harvey on the desk was super helpful and explained everything clearly .

Dave was a breathe of fresh air. Friendly and straight to the point. No messing around which I personally like. He went above and beyond to get the car ready for me at short notice.

Fast and efficient

Lewis keeps you up to date how my car is progressing also a great garage and great staff

Great service and communication from the sales rep

Staff were very helpful and informative.
All work was completed on time and I was kept informed on all ongoing procedures.

Very poor service.
Booked car to do some work on Saturday, the guy on the desk didn't care at all. They were supposed to check few things, that are included in the price. When came to collect the car, it turned out that they didn't check anything because they couldn't access it (they said there was an object in a way, that can be moved easily, they just didn't bother). They didn't call to clarify about moving it or to notify that it is an issue (they said they would). When we asked why they didn't call, the guy changed his answer and said they didn't have enough time to check the things that they were suppose to and still charged us for the work they didn't do. Why even book us on the day when you dont have enough time to do all the work you meant to?
Will not recommend and will not be coming back.

Dealt with the garage twice for the purchasing and trading in of cars and used the service part for the first time, all members of staff are lovely and really helpful

I have to say Harvey and Adam were outstanding. Excellent communication and customer relations. Very helpful. Couldn't fault them. Problem solved. And a successful outcome. Thankful for warranty.

Very friendly, professional staff. Nice clean showroom. All work carried out to a high standard.
One disadvantage is the removal of car collection and return which can cause problems for customers who work or find it difficult to travel to the garage.

All the staff were friendly and helpful especially Dave the salesman who looked after me, giving me great advice and customer service finding me the perfect car and at a great deal.
Definitely recommend this garage 5 star service.