Europcar Arvostelua 

Unos estafadores haces el contrato después como tiene tarjeta de crédito cobran lo que quieren… E alquilado muchas veces en la zona pero nunca tuve problemas con otras empresas estos .. SON ESTAFADORES NO RESPONDEN A LAS RECLAMACIONES QUE LES PUSE SOBRE LOS COBROS INDEBIDOS ( Facturas )

We booked a car from Europcar on Booking.com. On the day, we went to collect the car. As mentioned on Booking.com and on their terms and conditions page, this is their policy regarding credit cards: "Credit cards accepted: American Express, VISA en Eurocard/Mastercard. Debit Cards,Electron Cards and Union Pay Creditcards are not accepted. Two credit cards are required for Full Size, Premium, Luxury and Special categories (e.g. BMW 3 series or higher). The credit cards have to be on the name of the renter."

Unfortunately, when you go into the 45-page PDF, on page 6 they mention that they do not accept Bunq or Revolut. I have rented cars from several companies who accept these cards. Hertz actually accepted it as we were turned away.

The result of this is that I am out €500,-. Beyond the monetary impact, the person was rude, unhelpful and lacked any basic empathy.

In Eindhoven een auto gehuurd voor 1 week.
Het was een hele prettige ervaring. Mooie auto, en geen druk om extra verzekeringen of zo af te nemen.

The worse car rental place. Never ever get a rental car from Europcar in Amsterdan Schiphol airport. The people working at the desk are very rude and nasty. They don’t provide decent customer service and you never get the car you actually reserved. They treat you like a piece of shit and wants to sell you a more expensive rental car. DON’T RENT A CAR FROM THEM!!

rented a car at Airport Amsterdam Schipol last weekend, returned the car without any damages by our side, as counter was closed at return we couldn`t get a confirmation that car is ok and after returning home we`ve received an invoice with claimed damage at the wheel which is defenitely not caused by us!
Europcar kept 235€ of our deposit.. will never book there again!

I am very disappointed with my experience with Europcar.

I was charged twice for the processing fee for the same penalty, which is clearly a mistake. I have tried to contact Europcar several times to resolve this issue, but I have not received any response at all.

This situation shows a lack of customer care and responsibility. I expect Europcar to refund the duplicated fee immediately and provide proper confirmation.

I hope Europcar takes this complaint seriously and resolves the issue as soon as possible.

Winterbanden extra kosten.
Na 90km extreem duur per extra kilometer.
Op de site niet duidelijk vermeld.
100€ gescamd

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Eerst sta ik op een afleveradres in Marbella op de afgesproken plek en rijd, blijkt dit adres dicht te zijn ivm een feestdag. Na een uur een medewerker aan de lijn te hebben gehad kwamen ze eindelijk met een oplossing. Dacht ik eindelijk van dit bedrijf af te zijn, borg terug gestort. Schrijven ze een week later gewoon €100 van mijn creditcard zonder reden. Bedrijf gebeld, kan ook niet zien waarom en gaat een verzoek doen om het geld terug te krijgen. 5 dagen later nog geen bericht gehad of geld ontvangen. Wederom bedrijf gebeld word ik gewoon 2 keer achter elkaar opgehangen door de medewerkers

We are writing this review to inform others about our experience with this car rental company KEDDY BY EUROPCAR NETHERLANDS as what happened to us could easily happen to anyone. We have been treated unfairly and held responsible for damage that we are confident we did not cause.

When we collected the vehicle, we were instructed to take photographs of any existing damage. Unfortunately, the car was parked in a poorly lit area, making it difficult to inspect properly. It now appears we may have overlooked a small dent on the passenger door. When returning the car, one of the employees used a torch under full lighting to point out this dent. At first, we could not see it at all, as it blended in with the car’s natural body contour. Even her colleague, whom she asked for a second opinion, did not notice the dent until she specifically indicated its location.

We are certain this damage was present before our rental, likely missed during a previous inspection. Given how subtle and difficult it is to detect, it would be very easy for anyone to overlook it.

Despite requesting a review of the situation, we were charged €1,269 without any further correspondence or opportunity to discuss and resolve the matter, as the company’s own policy states should occur.

We are extremely disappointed and frustrated by how this has been handled. We also question whether similar claims have been made against other customers in the past with the same vehicle Volkswagen Tayron registration HXG-04-N

This experience has left us feeling deeply dissatisfied, and we would urge others to exercise caution when renting a vehicle from this company. Always ensure the car is inspected in full lighting and that every mark, however small, is documented in writing before you drive away.

£42 for administration for a speeding ticket is absolutely scandalous!! I paid the ticket itself which was 49euros and then Europcar Schiphol charged me £42.00 to send me the letter. Absolute CROOKS, stay away.
1

As written in other reviews. Avoid Europcar Amsterdam. Nobody walks with you around the car at pickup and nobody wants to walk with you around the car at drop off.. The email with damage will come immediate and the money being deducted even quicker. So many emails and calls, nobody wants to reply.

ZEER slechte ervaring!! we zijn bedonderd, niet 1x maar twee keer. Deze mensen luisteren niet naar wat er aan de hand is en komen met hele domme oplossingen. Wat is er gebeurd> identiteitsfraude met de ID en rijbewijs van mijn man, de fraudeur moet een bekende zijn van Europcar Amsterdam, want> ze hebben een creditcard van de fraudeur zelf geaccepteerd die dus niet op de naam van mijn man staat. We komen er bij toeval achter omdat de domme fraudeur een boete heeft gereden die wij moeten gaan betalen... VREEMDE zaak... want wij hebben helemaal de auto niet gehuurd.... lijkt heel lastig te begrijpen voor Europcar..... WAKKER worden EUROPCAR jullie hebben een groot intern fraudeprobleem met je eigen personeel!!! Na 1 jaar via mail communiceren waarin ze constant aangeven dat het incident wordt afgesloten, ze lezen niet wat de klacht is geven antwoorden waaruit je kan opmaken dat ze niet goed lezen waar het over gaat.....EINDSTAND> ze geven een refund, nou dat is fantastisch toch... NEE hoor ze geven de refund aan de fraudeur, want dat was toch het rekeningnummer waar we de auto van gehuurd hadden..... MENSEN.... ECHT.... are you kidding me?? wij hebben de auto niet gehuurd... dat was de FRAUDEUR weet je nog!!!! Uiteindelijk ben ik UREN bezig met dit verhaal (wat me super veel tijd en geld heeft gekost) en nu krijgt de fraudeur ook nog een REFUND ..... niet te doen... MENSEN waarschuwing: NOOIT Meer huren via deze partij, het is een oneerlijke, malifide partij die je niet serieus neemt en waar je serieus mee in de problemen komt!!

We kregen aanvankelijk een uitstekende auto van Europcar: een Isuzu 3.0 SUV, volledig uitgerust met alle opties die je maar kunt wensen. Het belangrijkste was dat het een 4x4 was en dat er klimaatregeling aanwezig was, wat absoluut noodzakelijk was bij temperaturen boven de 35 graden in Zuid-Afrika. De auto voelde perfect voor onze reis en gaf ons echt vertrouwen op de weg.

Helaas ontdekten we na een paar dagen een ernstig probleem met het automatische niveausysteem van de koplampen. ’s Avonds stonden de lampen veel te hoog afgesteld, waardoor we tegemoetkomend verkeer verblindden — zowel onveilig als stressvol. Ik nam via WhatsApp contact op met Europcar en kwam terecht bij Inge. Zij was beleefd, reageerde snel en legde duidelijk uit dat de auto vervangen zou moeten worden omdat dit defect niet ter plekke kon worden verholpen. Dat deel van de service was netjes geregeld.

De vervangende auto was echter een enorme tegenvaller. Het was een flinke downgrade vergeleken met wat we oorspronkelijk hadden geboekt en betaald. De nieuwe auto had een kleinere motor, geen 4x4-mogelijkheden, geen klimaatregeling en miste bovendien de veiligheidsfuncties (zoals botsingswaarschuwing) die de eerste auto wel had. Zeker onder Zuid-Afrikaanse omstandigheden zijn zaken als 4x4 en klimaatregeling geen luxe, maar een absolute noodzaak. Ik gaf zelfs aan dat ik graag de oorspronkelijke auto weer wilde ophalen zodra deze gerepareerd was, maar dat was geen optie.

Wat echt een slechte indruk achterliet, was dat Europcar niets met mijn klacht heeft gedaan. Ik heb ruim €2000 betaald voor deze huurauto, wat bepaald geen klein bedrag is, en kreeg uiteindelijk een auto en service die ver onder de standaard lagen die ik verwacht. De eerste ervaring gaf hoop, maar de manier waarop de situatie daarna werd afgehandeld was ronduit teleurstellend.

Unfair damage charge – avoid Europcar Amsterdam!
We rented a car at Europcar Amsterdam (EUR 153.94 for 3 days). At pickup, no staff member inspected the car with us – instead we were told to “take pictures if there was damage.” Upon return, the employee immediately pulled out a flashlight and focused only on the rims. He claimed that two tiny scratches (0.1 cm x 4 cm) on the wheel rims were caused by us – even though we only parked on normal flat roads.

When we questioned this, another Europcar employee drove off with the car. We insisted on taking photos, but were told: “If you get a bill, you’ll just have to say the scratches were already there.” Before we even boarded our flight, a EUR 190.01 “damage fee” (including a mysterious “Damage Administration Fee pf EUR50”) was already emailed to us!

This is a classic scam tactic: no inspection at pickup, sudden microscopic “damage” discovered at return, and instant charges before you can dispute them.
Looking at other reviews of Europcar Amsterdam, this seems to be a pattern: pre-existing damage not documented, hidden fees, and aggressive charges.

I strongly urge Europcar to cancel this unfair damage fee. Otherwise, I will escalate through my credit card company, consumer protection authorities, and make sure others are warned.

Advice to future renters: take extensive pictures and videos of every detail before leaving, and think twice before using Europcar Amsterdam.

IL 16 AGOSTO 2025 HO LASCIATO SKODA TARGA HTS74F hanno rilevato danno 21 paraurti posteriore 600€ , se qualcuno ha ricevuto questo addebito su questa auto , possiamo fare causa alla compagnia

Hicimos reserva on line con todo incluido, por un coche con cambio manual.
Una vez allí, firmamos recogida y 300€ depósito.
Lo devolvimos y a los 4/5 días vimos cargo de 162€. No nos dieron ninguna copia ni nada ( realizamos típica firma en la pantalla)
Tras llamar y enviar mail, se demoran en la respuesta. La respuesta es que subimos nivel al coger un coche automático!!!!( ojo, lo pedimaos manual y nos dijeron que no tenían ninguno, y además se había contratado un servicio de emergencia- sin ser informados- al firmar la pantallita). Vamos, unos LADRONES en toda regla.
IMPRESENTABLES.
Prepotentes y maleducados. En Munich el pasado año no tuvimos ningún problema. Por eso confiamos en Europcar.
Que pena la imagen de un pais se estropee por gente como esta.
Europcar Schipol Amsterdam = 0.
Habéis robado 162€, pero perdido un cliente. Y espero que muchos más tras leer esta reseña.

We had such an awful experience with Europcar and will never hire a car from them again. We were charged for a small scratch, that we had not done. As soon as we dropped the car off, there was a man waiting, who went round the vehicle with a fine tooth comb. The lady on reception was rude and spoke over us. She told us, she had been in the business for 16 years and knew we had damaged the vehicle, which we hadn’t. We couldn’t talk to her and she said, it didn’t matter as she had our deposit. We felt as though we had been conned. Please don’t use this company as they will take your deposit for scratches you have not done.

When returning the vehicle, an employee noticed a small scratch on the right front rim, as if he had already known about it. I did not notice this when I picked up the vehicle. But the next day, I took a photo of the rim by chance.
The scratch can be seen in this photo. I know that I didn't hit anything before that.
Europcar charged me EUR 175 for the scratch.
Unfortunately, I have to assume that I am not the first or last person to pay for this scratch. Since the scratch was so small that I didn't see it when I picked up the car, I suspect it was made intentionally by Europcar.

I booked a rental car with Travelocity, a subsidiary of Expedia Group, for the rental period 11 June 2025 to 25 June 2025. The Travelocity booking confirmation stated the rental company would be Europcar and in the ‘rental information’ they mentioned that “additional charges or restrictions may apply for drivers under 25”. At time of rental I was 25 years old and therefore no such additional charge or restriction should have been applicable.

When picking up the vehicle I was informed that a Young Driver surcharge would be billed for this rental. I contested this since the terms of my rental agreement clearly stated that “additional charges …. may apply for drivers under 25”. However, the Europcar desk clerk at Schiphol airport (AMS) in the Netherlands was clear that no car would be rented to me if I did not sign for the Young Driver surcharge. Both me and the additional driver were 25 years old at time of rental and we were billed 300 Euros each for a total of 600 Euros for ‘Young Driver’, even though Europcar’s own rental agreement/invoice clearly states “Young Driver (19Y – 24Y)”.

I sent my formal refund claim to Europcar in The Netherlands on June 30thy. They acknowledged receipt by standard auto-reply that same and sent me another standard email on July 5th apologizing “for the delay in analyzing your case”. Since them my follow-up email on July 8, 9, 10, 12 and 15 have remained unanswered.

Europcar’s website has since been updated to show the Young Driver fee applying to anyone 26 and under. This was not the case when I booked the rental and the original booking should have been respected; even Europcar’s own rental agreement system hadn’t been updated to reflect the new age policy of Europcar, as my copy shows ‘Young Driver 19Y-24Y’.

Today I (finally) spoke with a Travelocity supervisor, who claims he tried to get a refund but after about 75 minutes on the phone he concluded that Europcar was unwilling to reimburse the Young Driver fee.

Europcar, FYI: Case #23621727

Only received an email telling me there is a fine almost 2 months after car return but without details; and the admin fee charged by Europcar is ridiculously high, which is almost the same as the fine. The customer services (Oussama) refused to provide the tariff / policy showing the calculation of the admin fee.