Europcar Arvostelua 

Rude assistants at the airport office. Both on pick up and when dropping off at the end of our trip.
Told us our insurance was inadequate ,(refused to look at our policy).. so we ended up having to pay twice.
After paying our tolls ourselves, we had tolls plus ‘admin fee’ deduced from our account the month after we got home. So we paid twice for them too.. they refused to reimburse either fee.
Plus we picked up the car without the tank being full but they refused to reimburse us for that too.
They might be the cheapest to rent but after you’ve paid twice for everything they are not that cheap
Not happy with this company. And we will never rent with them again.

Service & attitude at Wellington Ferry Terminal EuropCar was Friendly, Cheerful, & Helpful -can’t rate highly enough!

I actually want to give ZERO stars. I was conned into purchasing additional insurance cover on my rental car. I purchased full cover when booking through Booking.com but the agent insisted that I was not sufficiently covered by the 3rd party insurance. It cost me an additional $650 for a rental of $950 that included 6 days rental + full insurance. I complained, got brushed off by an AI generated email. Bloody disgusting service. I will NEVER USE Europcar again!!

After many years using this company internationally, I hired a car from Auckland to Wellington for a family trip. I was hit with a $1530 bill for a full replacement windscreen due to 3 large chips. I never went off road, and had noticed and photographed one chip after leaving the depot.
They would not accept my photos saying that they were not taken within one hour of leaving the depot. This one hour rule is not disclosed anywhere, either verbally or in the hire documents.
If you choose not to take out windscreen insurance, make sure to video the windscreen minutely before leaving the yard.
Dishonest, untrustworthy.
Never again. One star is too many. Avoid this company!

Picked the car up at Auckland airport, drove to Whangarei for a funeral, stayed a few days not really using the vehicle much, then drove back. They inspected straightaway and took photos of stone chips all over the front window which in no way was done by us. There is no way you'd make that many stone chips going from Auckland to Whangarei and back on the motorway. Looked like it had been driven over gravel. My sister also hired a car and they tried doing her aswell for damage, good for them they took photos and lookee there, a nice wee chip in the paint they were trying to do them for. Also, a lady in reception while we were there was claiming they took $500 from her accoount and she wanted to know what the extra charge was for. Apparantly they couldn't find that charge in their system. Highly recommend not using Europcar, and highly recommend taking photos of anything small and minute. Extremely unsatisfied, more so now after reading other similar reviews.

Europcar NZ consistently exceed my expectations. Vehicles are always premium quality and meet my needs, regardless of the band of car I've booked. On-line booking is quick and easy. Check-out staff are polite and accommodating where possible, when my needs have changed. Check-in is straightforward and doesn't impact my departure schedule. Pricing is competitive for the quality delivered.

If I could give less than one star, I would. Wellington Ferry Terminal Europcar is a scam. They refused to return my deposit and created fake charges. Even after I proved with clear evidence that they were wrong, they only refunded part of my money and still won’t explain the extra fees.
I’ve been dealing with them for nearly two weeks and getting nowhere. If you’re a tourist, don’t even think about renting from Europcar — they will keep your deposit and invent expenses to justify it.
I’ve now disputed the charges with my bank. Let’s see if we can resolve this issue with these scammers and their overcharging tactics.

Our experience with Europcar New Zealand completely spoiled the start of our holiday.

After a long flight from the UK, we were pressured into upgrading from the Chery we had already booked and paid for. Staff insisted our luggage would not fit, despite us later seeing that the Chery would have been perfectly adequate. Two days later, the Christchurch manager apologised for the pressure selling and agreed that our North Island vehicle would be changed back to a car equivalent to our original booking.

When we arrived in Wellington, this agreement had not been honoured. We were again offered a much larger vehicle and had to accept the smallest one available because there was no suitable alternative.

The biggest issue came after the rental. We were charged approximately £240, then around £540, and finally a further £802 without any proper invoice or explanation. After examining Europcar's calculations, it appears they charged us twice for the first 30 days of the rental, as well as duplicating one-way, additional driver and other fees. Despite repeated requests, they have still failed to provide a satisfactory explanation.

We have hired many cars around the world and have never experienced such poor customer service or confusing billing. We cannot recommend Europcar New Zealand and would advise others to carefully check every charge before leaving the rental desk.

Pointless booking system only to be told at pick up we never selected any cover which was a lie.
Then Force into only two options medium or high cover or couldn't takt the car.
Rental ended up costing over double what we preselected online due to being lied to and upsold something we never wanted.

I am extremely disappointed in my interaction with this rental company. I rented a vehicle for a month from Wellington airport and did everything in my power to ensure that it was well taken care of. One day after returning the vehicle I received an email stating there was damage to the vehicle. It was impossible to get a hold of anyone by phone so I went to the location. In the email it described the vehicle needed to be inspected and it would take a few days. Lo and behold it was nowhere to be found as it was immediately rented out once more. I was told that the inspection was all to be done by phone and that it would once again take a few days. Two days later I received one more email with a picture noting a scuff mark on a door. This company is requesting I pay $1000 to repair a scuff! Something that can be buffed out in five minutes. I was extremely surprised that upset that this was all done without ever physically inspecting the vehicle and renting it out immediately. Unfortunately I didn't read reviews prior to making my rental. Had I done so I would have seen that this company engages in this type of deception on a regular basis. DO NOT RENT FROM THEM!

Another satisfied customer..

Our rental was a new Ford Ranger with less that 5000kms on it. On the last day I noticed smoke coming from the engine bay, no warning lights were on the dash. I discovered that whole underside of the engine and all the way back to the tailgate was covered in oil. There had been a failure of a gasket or seal somewhere in the system.
I was not able to get in contact with anyone from Eurpocar, it was 5:15pm. I was able to get roadside assistance out and towed to Wellington where the truck was due to be returned.
Subsequently, Europcar has charged me for returning the truck low on fuel at the contract fuel price. I had to fight this as I was unable to drive the truck back to the rental office. After many calls and emails they agreed to only charge me for the fuel at market prices.
Now they are trying to charge me for the roadside assistance as they consider it an oil change which is a service. They even sent an email stating that mechanical failures are covered but driver induced errors and services were not. I am now fighting this too.
My recommendation is first to not hire from Europcar and secondly, if you have an issue like mine just keep driving the car until the engine seizes. Then it is a clear cut mechanical failure. You will do no favours to yourself by treating the vehicle well and being responsible. All that will happen is Europcar will simply nickel and dime you for costs.
My rental ended March 16th, I am still dealing with these erroneous fees and charges today, May 8th.

This is one of the worst experiences ever. We hired a hybrid car from Auckland as we wanted to save on fuel. The woman at collection was rude and offhand and said there is no damage at all to the car and you must return it fully charged and full of fuel.
We checked the car over there was multiple areas of minor damage. We also noticed that the electrics were empty and the fuel was not completely full. We photographed everything and rang head office and then sent them an email as requested.
We never heard anything about any of this and there was nowhere to charge between pick up and drop off so paying extra for a hybrid was a waste of time.
We sustained a very small chip in the windscreen from a truck.
Upon return I got an email saying that the chip was being charged at more than $3000. I argued this and also asked about the lack of it having no charge and not being full of fuel. They brushed this off and kept insisting on the price of the windscreen repair. I asked for an official repair invoice prior to them taking the money from my credit card. They refused and said they could take it anyway to the amount they want.
I have still had no luck with regards to the fraudulent contract and the lack of proof of the amount of the repair. We have now gone legal to get what we are owed- which they said they don't care about.
DO NOT USE THEM - THEY ARE SCAMMERS AND THEY JUST WANT MORE MONEY.

I wouldn't even give it one star, we gave the car back in the same condition we got it but reception guy didn't want to go and inspect it with us and then we got an email with photos of a lot of damage to the car and were told it was caused by us!!!!!!!! I wasn't going to fall for it and so they quickly changed their minds and said they've reviewed it snd it wasn't caused by us!!!!!!! So many people I have spoken to about it said they had the same experience with this company, I will warn everyone person I talk to about this company and have been doing so so that no one else has to go through the trauma we went through, they shouldn't be able to get away with this....a very very disgruntled first and last customer that's for sure.

Was scammed by this company. Hired car from Wellington Airport for 2 days. Returned car full of fuel ( filled at Z Broadway at airport). Next day noticed credit card transaction for tank of fuel! Europcar impossible to deal with, even when receipts for fuel were emailed to them. Contacted my bank who investigated and after stressful 2 weeks reversed the charge back to my new c card as I had to cancel the original at banks advice so Europcar couldn't access it again. Be very careful with trusting this lot with your card details. Never again using this company.

Do Not Rent from Europe car, they stole money from me and refused to return it, the said I got a ticket which I did not (I proved to them I didn’t) and they still charged me for this and a processing fee which they refused to refund dispite it being a paperwork error on their end how do I get charged a processing/admin fee and for a ticket that didn’t exist

What a terrible, terrible company. Stay right away, good people! They will charge you like a wounded bull for things you never booked for...and their harassment will go on for months.

Very disappointing experience with Europcar. The manager, Shazia, was extremely rude and unprofessional. I was asked to provide a passport at pickup, which was never mentioned in the booking confirmation.

When I asked her to show where this requirement was stated, she refused and instead cancelled my booking on the spot. Later, customer service confirmed that she cancelled it herself and didn’t even leave any notes explaining the reason.

This lack of transparency and accountability is unacceptable. Because of this, my entire trip was disrupted. Europcar seriously needs to improve how managers.

Not recommended at all….

ABSOLUTE ZERO STARS The worst experience i have ever had, do not go through them ! no paperwork provided, upselling cars when not required, exploit the vulnerable (especially tired or weary travellers) and the costs they charge is NOT what you see online. last but not least my deposit has not been returned as they have been very dodgy and stated that the car was returned 3 hours late but it was not !!! the car was returned bang on time at the airport counter in Christchurch NZ (i am following this up with airport security cameras), DO not let your family members or yourself go through the stress. Avoid europcar (Christchurch airport nz)and routes rentals at all costs . If my issue isn't resolved and i don't get my deposit back i am going to keep hassling the company and place bad reviews. They are literal thiefs and won't let them get away with it. If they pay me what they owe me i will delete reviews, if not i am going to keep fighting for my rights.

A total disgrace and very stressful to rent with this company. I booked a car for five days from Wellington. Return to Wellington. Pick up in Wellington was arranged for 4 pm. But as I realise the ferry arrives at 5:30 I tried to change the pick up time to 6 pm. Was told that the office closes at 5 pm in for a surcharge. I could change pick up to 6 pm. But for that I had to cancel my booking and make a new one. My prepaid money will come to my account in 3 to 4 weeks. What an unprofessional lot and what a rip off. The drop off was just as difficult. As the office opens at 12:30pm and the barge to Picton leaves at 12:30 pm. All enquiries to Euro car are done via Manila or somewhere else in the world where they don’t have a clue how this all works. How can you have an office at the ferry terminal and close before the barge arrives and open at the same time when the barge leaves don’t book with this company as they have lost the plot and don’t care about customer service. Now I have to wait for four weeks for my refund whilst I’ll have to make a booking with another company. That is a little bit more user-friendly in relation to fairy times between the two islands. The whole thing is just absolutely pathetic okay?