EG Group Arvostelua 

Fullarton Station
London Road
Glasgow g32
7am. On 11th January 22

This morning I had the misfortune to deal with a very rude and threatening member of management.
I presented my UK fuels card to cashier. She asked all the right questions as my card doest have the UK symbol. I started to fuel up. Then the pump was cut off at 32 litres without any communication. I returned to the shop to ask why. Obviously I was annoyed, my comments were to the point, without aggression or raised voice. At this point the "manager" insisted my card wasn't UK fuels and I couldn't fill up. I was given some nonsense about someone filling up with the same card that didn't work last week. (Wasn't me so zero relevance to this stuation)After some back and forward argument I asked the cashier to put through the 32 litres on the card I had already presented. Which obviously was approved. At this point the attitude from the "manager" deterioated into threats of being barred from the station and every EG site in UK.
Throughout the whole incident I felt my honesty was being questioned and treated as if I was a criminal. I have used EG sites throughout the UK filling up with 3-500 litres each time. Buying food and drink from all your outlets.. Occasionally I get asked about my card at the till, usually a quick swipe on the till confirms its authenticity. Why this wasn't done and why I received such negativity from this manager is baffling.
I would like some sort of explanation as to why this was allowed to escalate to this point. Everywhere I have worked there were various customer care and conflict resolution type courses in place giving the skills to deal with most situations. I have no intention of accepting any "ban" from your sites due to this and seek reassurance this is not enforced.

I’m 46 and this was the worst company I have ever worked for.
My location was terrible and that comes from above. The staff are so young and promoted quickly they have no idea how to deal with people and see everything as a problem. I worked in a Starbucks and was embarrassed , no customer service always out of stock . Staff so lazy they tell customers they are out of stock to avoid warming food etc. My last pay packet was a week short. Witnessed bullying in location. Awful company . Avoid.

Got served by a lovely little fella named David. He was clearly happy to work there and he provided service with a wink and a smile. Thank you David!

Service Station based on A64 towards York.
WORST SERVICES IVE EVER STOPPED AT. NO TOILETS OPEN TO PUBLIC, DESPITE A BURGER KING AND GREGGS AND A BIG SEATING AREA (Is this Legal?) VERY EXPENSIVE FOOD. PLEASE AVOID AT ALL COSTS!!!

EG Garages are normally good with reasonable fuel prices, decent amenities but unfortunately they have decided to add ANPR parking cameras on their sites with little information to make you aware to make a quick buck from their customers...

Will take my regular business for Fuel & Coffee elsewhere because your management are greedy for a bit of extra revenue.

Working at Euro garages head office in Blackburn for 3 months. Its like am working in a Palace. Everyone very helpful, can’t do enough to help. The owners also say hello and smile which makes me feel special . Never have I worked in such a nice office. Wow. Blackburn is lucky to have Eg head office and they employ thousands of staff around the world. Hats off to the owners . Business Experts !

Terrible beyond words. I travel around the U.K. delivering patients to hospitals. Some of these patients are extremely vulnerable. To see the distress on their faces after visiting the toilets is disturbing to say the least. Having visited numerous sites myself, I cannot believe how the owners of this company could allow this to exist. It looks like nobody ever checks them during the day. Urine over the floors, excrement lining the toilets pans, toilet paper all over the place, doors to loos broken. Having seen other reviews on EG you would expect the company would act but guess they can’t be bothered as long as they’re making a massive profit. Making it unhealthy is the fact that there are numerous food outlets right next to these disgusting facilities. Expect Asda to end up the same seeing as they’re now owned by the same people. Shocking that the authorities allow this to go on.

In April I fuelled at EG garage, Holtspur, using the Esso app but after filling I didn’t get a receipt on my ‘phone so I went into the garage and asked if there was money owing on that pump. I was told that there wasn’t so assumed that there was a fault with the Esso app.
On 21 May I received a drive-off notice for the sum owed plus £30 administration charge.
When I got the notice I contacted Esso who forwarded my complaint to EG. I had no response and contacted Esso again - they again sent an email to EG but still no response. I sent further emails and telephoned but couldn't get past the switchboard. I have written twice to the CEOs of EG (the Issa brothers) but have not had the courtesy of a response.
This is Esso's comment below - it's long-winded but very relevant.

It does seem that there are a number of scenarios where customers who are legitimately attempting to make fuel purchases using the Esso App may be authorised to fuel without there being an active Esso App transaction in process. This means that the customer may legitimately expect to be authorised on the basis of an active Esso App transaction when in fact, they have most likely been authorised by the Euro Garage’s site staff in the backcourt which would require payment at the POS.
This is clearly a training issue. The staff in store should be aware that a customer is attempting to make an Esso App transaction as the POS will show the pump as being reserved. In those circumstances, if the pump is not “authorising” automatically, the staff should know that there is an issue with an attempted Esso App transaction and should not “authorise” the pump without first communicating with the customer that they will have to pay for the fuel in the backcourt.
In such circumstances, where a member of Euro Garage’s site staff has manually “authorised” a pump which was reserved for an Esso App transaction and this results in a customer leaving without actually making payment, Euro Garages should take full responsibility for resolving the issue with the customer in a way that recognises the legitimate expectations of the customer as to payment for the fuel.

SAUGHALL EURO GARAGES - DONT BOTHER.
Noticeable how staff here dont know how to say please or thank you, dont smile - nothing. The latest encounter is enough with the person at the till hardly speaking a word of English - hard to understand and turning her back without even telling me the price or what do regarding payment. Surely this company engages staff in customer service programmes - terrible.

If I could give a zero rating I would!!! The EG garage near Morley (Leeds) is the worst I have ever experienced!

Went in to pay for my fuel, tapped the contactless card on the machine which authorised payment. The assistant then said the till went off and I needed to redo the payment.

I explained the payment said authorised. However the assistant said no it didn’t work and when asked could not produce any cancellation receipt.

The manager then came out and said I needed to make the payment again, even after I explained what had happened. They reassured me that only one payment would be taken. So, wrongly trusting them I made the payment again.

Got back to my car, checked my online banking and what a surprise 2 x payments for £40.20 were pending.

I went straight back in and showed the manager the pending payments. He again reassured me that only one of those payments would come out. I asked for his and the head office details as I would be back if 2 x payments leave my account.

Low and behold I was right 2 x payments came out of my account. I complained back in the garage , no manager so I left my contact details and I was assured that I would receive a call. Nothing and still nothing!

Complained to the head office and no surprise I have heard nothing!!!

I am now taking the legal route and will report this to the local papers so people can avoid using EG garages!

Avoid these garages at all costs!!!!!!!

Over a week since this happened and still no resolution!!!! Disgraceful conduct from EG garages!!!

Absolutely disgraceful. Old and unclear signage to the actual site is only the start. For a better terminology I would say that this place has well passed its sell by date. Unclear what is what. No obvious signs to toilets. One can wander around for ages. For want of better places to sit some people were sitting outside the somewhat aged Travelodge which has had to display a sign outside saying no public toilets. Disgraceful and dirty toilets in the shop associated with the petrol sales. The toilets were filthy. The door wouldn't close properly. Definitely need a visit from the Local Authority Environment Officer. I felt totally unclean and uncomfortable as I left this site. It is the worst I have ben to in the UK. There is obviously a story to all this. The powers that be must surely know what it is!!

This is the worst comfort stop we’ve ever made anywhere in the world let alone the U.K.
Filthy, unhygienic drive on, rather go behind a bush than use these disgusting services
Shame on the operators, what a depressing place.

Fourwentways is the worst service station I’ve ever stopped in. The toilets are disgusting, filthy, no paper, serious hygiene issues. We stopped for a cup of tea at 6pm and Greggs was closed and Burger King looked unappetising. Bags of litter all over the place inside and litter all over the ground in the car park. It’s about a mile off the motorway, inconvenient, don’t bother stopping. I’d give no stars if that was an option. Euro Garages need to close or up their game. They’re a disgrace to offer such shameful service.

Filled up for my trip down south with fuel and food and cinnebon, staff Sam, Beth and Marlie were friendly and very helpful, would visit again.

Went in to Kirkby cinnabon amazing staff sam is great told me an my husband about all the deals an were new stores had opened she a credit to the company Beth is also great .lovely an they both so polite im a regular come in mainly at night they say hello soon as they see me I'm addicted ha 😅 FANTASTIC CUSTOMER SERVICE keep it up guys your amazing

Worked at euro garages for 18months, worked my notice and come the end of the month, I haven't been paid. Insist they've paid me yet nothing in my bank or any explanation for this, deducted over £100 from my so called wages for no reason and saying I've taken holiday when I've not had one day this year. Refusing to pay me holiday accrued now that I've left and requesting bank statements off me to prove I've not received. Shocking communication and complete lack of organisation. A week on I've still not received any wages and emails go back and forth with no reason for lack of payment just a table of holiday I earnt and took last year. Absolutely disgusting way to treat colleagues and think they can just not pay you and you will go away. It has caused me stress and financial difficulty as I have commitments like a mortgage like everyone else and go to work to earn money! I would not advise anyone to work for this company and will be telling everyone I know how truly unprofessional they are.

Euro Garage Weyhill East a303
Recently popped in 2 use the toilets at the services... as I thought it would be rude to just 2 use toilet without buying anything I proceeded to get a can of coke .... I only had cash no card and I understand in these troubled times this can be a problem but as I’ve no cards and it does say cash can be used I foolishly thought it would be ok ...The lady working on the till was so rude about it I felt like going to next services to buy it .... really think until cash is banned they must realise that some people don’t have cards

Rude member of staff at Trent Garage Stoke on Trent.
Visited today and was told over the external intercom to move my car and park in a bay.

Just so happens that a fuel delivery was taking place so the parking area was coned off. The staff member said to park around the back of the garage as I was blocking the forecourt ( even though a Range Rover had passed me and decided to drive off without visiting ).

Not very customer friendly person at the helm today.

We’ve just called into your garage on the A55 just outside Chester. We used the toilets while we were there and were frankly disgusted at their cleanliness. They looked like they hadn’t been cleaned for weeks. Under the sink and the floor was filthy. The toilet roll wasn’t in its holder.

This seems particularly poor in the current pandemic situation.

I am posting this on social media to prompt swift action.