I've order a lateral flow test by post, they asked me when I order online for my departure date, and it was stated that they ship out the test in 24h. So I was counting on them to get a covid certific... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintia5 Royal Hunt House, Fernbank Road, Winkfield Row, SL5 8JR Ascot, Berkshire, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Fantastic service. Had a PCR test at 2pm and the results arrived by email at 11pm the same day. Very easy to get booked in and they send you an email update when your test reaches their lab. Would hig... Näytä lisää
Yritys on vastannut
Brilliant service so quick and staff are available on the telephone for any queries have used them 3 times no reason to use any other company.
The 2 I booked were cancelled due to facility closure. The updated test details weren't e-mailed correctly with the address for Oxford Circus.
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Eurofins - Ascot
Yrityksen kirjoittama
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
If you are looking for our COVID-19 Response, click the below links
TrustPilot Review Page |
Book a Test |
| Trustpilot | Covid Test Booking |
Yhteystiedot
5 Royal Hunt House, Fernbank Road, Winkfield Row, SL5 8JR, Ascot, Berkshire, Yhdistynyt kuningaskunta
3,6
Keskitasoinen
6 arvostelua
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I've order a lateral flow test by post
I've order a lateral flow test by post, they asked me when I order online for my departure date, and it was stated that they ship out the test in 24h. So I was counting on them to get a covid certificate for my departure. They only shipped the test after my departure date, and received after new year. I understand that it is a busy time at Christmas, but don't sell if you cannot honor your orders. On the day of my flight I had to run around urgently to get a test.
24. tammikuuta 2022
Vastaus yritykseltä Eurofins - Ascot
Hello Ana-Liza,
Thank you for your review.
I am very sorry to hear of the experience you have had with Eurofins, we certainly do not want this to be the case.
I have checked your account and can see you ordered your kit on the 26th December, Royal Mail were not operating on the 27th or 28th due to this being the Christmas bank holidays. We do apologise you feel this way, however, it is the customers responsibility to ensure they are up to date with bank holidays over the festive period.
If you wish to discuss this further, please contact us via the link below & a member of my team will be in touch within due course https://www.traveltesting.eurofins.co.uk/contact.
Kind Regards,
Kaylee at Eurofins
Brilliant service
Brilliant service so quick and staff are available on the telephone for any queries have used them 3 times no reason to use any other company.
22. joulukuuta 2021
very simple process to enable travel…
very simple process to enable travel abroad.
26. marraskuuta 2021
Vastaus yritykseltä Eurofins - Ascot
Good Morning Clare,
We are happy to hear you had a positive experience at Eurofins and found the process to be simple, we value your input.
Thank you for the 5 stars and we do hope to see you again soon.
Kind Regards,
Sandra at Eurofins.
The 2 I booked were cancelled due to…
The 2 I booked were cancelled due to facility closure. The updated test details weren't e-mailed correctly with the address for Oxford Circus.
18. marraskuuta 2021
Vastaus yritykseltä Eurofins - Ascot
Hello Darren,
Thank you for your review.
Apologies this has happened, we unfortunately have had to close a number of our sites.
I will feed this back to the relevant department to ensure this does not happen in any future experiences.
Kindest Regards,
Kaylee at Eurofins
Fantastic service
Fantastic service. Had a PCR test at 2pm and the results arrived by email at 11pm the same day. Very easy to get booked in and they send you an email update when your test reaches their lab. Would highly recommend
24. lokakuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurofins - Ascot
Hello Simon
Thank you for the wonderful review and for taking the time to share your feedback with Eurofins.
We have worked hard to continue providing excellent customer service throughout these tough times and your kind words do make a difference.
We love to hear customers feedback and I'm delighted you had such a positive experience.
Hope to see you again to help with your travels.
Best Wishes
Joyce at Eurofins
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