Ethicalsuperstore Arvostelua 

Very quick and efficient delivery. I like that Ethicalsuperstore do not send a plethora of unwanted marketing emails.

I make regular orders with Ethical Superstore and am happy with the experience. There is a good range of environmentaly friendly products. The deliveries are always in good time and well wrapped. The minimum spend for free postage is a little high and it would encourage more shoppers if this was reduced.

Great company. You can find so much in their store that is ethically sourced. Sent swiftly with Hermes. Have recommended to family and friends

ordered many times always arrived promptly.
occasionally something may have burst or broken in transit, always replaced without to much fuss.
Would recommend to friends.

Always good with occasional deals eco friendly packaging. Whats not to love.

Good selection, reliable so a regular customer who would highly recommend the site.

Good service, good product range,

(UPDATED BELOW: PAID FOR GOODS 23/11/21, STILL NO REFUND AS OF 07/01/22 but got voucher code.) Losing faith in Ethical Superstore. Order worth £73.72 was due to be delivered 26th November 2021 by HERMES (says it all) but was rescheduled to next day for no reason - I have not seen or heard from Hermes since. I emailed Ethical Superstore on 2nd December who replied on 8th December to say they would investigate and had emailed Hermes. I had no reply so I had to chase Ethical. Can't speak to Hermes and their 'chat' is automated, both of which should be illegal. I guess my elf socks won't be here for Christmas... UPDATE - due to my review, got call from Ethical on 21/12/21. Hermes lost parcel, Ethical will refund me in full & sent me £10 voucher.

I placed an order for Christmas presents. Website says they use DPD but actually it’s Hermes so I knew the delivery would be bad. Apparently the parcel was delivered and left in a safe place. The photo looked like an up close shot of someone’s hand. I looked everywhere for the parcel, walking all round the block but it’s not anywhere to be found. I phoned Ethical Superstore and I was told by a rude and humourless individual that they would get back to me within 48 hours once they have spoken to Hermes. I explained I need the items before the weekend because they’re Christmas gifts that I need to wrap and deliver. Silence, not even an apology for the inconvenience. Hermes website indicates they are delivering today, so presumably they didn’t actually deliver yesterday but there’s been no update from Ethical Superstore. Won’t be ordering from them again if this is how little their customers mean to them.

Update - parcel arrived. Hermes didn’t ring the bell, they never do but at least it was left on the doorstep. Contents a little battered. Called to ask if one item could be replaced and to my astonishment it was dealt with in a friendly manner. A new one on next day delivery with DPD and they didn’t want the damaged one returned. It is probably enough to turn my opinion around completely which is why I’ve changed my review to 3 stars.

I have been buying my fair trade coffee from you for many years and it is an extremely easy process. No problems at all

I ordered as Xmas gift 13 tinned meals. Because the tins were put loose into a plastic delivery bag, 11 of the 13 are dented squashed, or crushed. I’ve been waiting for 2 days for a response to my emailed complaint and website contact.

Choice, ordering process and speed all fine. Delivery left out in rain for two days however! Luckily nothing damaged.

My order was confirmed right away and I was updated throughout until delivery.
A very nice experience
Thank you

Ethical Superstore has a great range and is always good value compared to competitors. This order was all correct, it arrived quickly and all the packaging was sustainable.

Im a long term and loyal customer, with good reason.

In these pressured times of multiple choices and ethical sensitivities, shopping can become even more fraught an activity: making sure you’re not supporting oppressive regimes or companies with poor employee conditions. Ethical Superstore has become my first Go-To for household items and groceries. A very fair price and they’ve done the research so I only have to make choices. Thank you ES!

Delivered quickly, no issues.

We have been customers for years and recently tried to use the refer a friend scheme and ran into problems - several of us live in a big shared house and I suggested other people use ethical superstore so I referred them. At least one of them placed an order but had it cancelled with no notice by the store. Eventually after waiting on hold for 15 minutes (tried to email 3 times but no reply) we were told you can't get a discount if you live in the same house. So they would be getting new customers (and money) from my referral but wouldn't give either me or the new customer the discount they advertise - not very ethical! They also let us down big time during the first lockdown and we only just started ordering from them again as so much has often been out of stock, right now I wouldn't recommend this company which is a real shame as they used to be excellent.

Great products but a lot are out of stock or on back order. They don’t tell you this, let you buy and pay for them, then don’t refund you.

Contact your bank to start charge back proceedings to get your money back as their support do not reply quickly (they are averaging one reply per week despite me emailing daily).

On the 5th of July, I contacted Ethical Superstore about a faulty solar light and received an email confirmation that I would be refunded. On the 18th of August, I still had not received the refund. I was only reminded of this when a 2nd light stopped working and I realised that I hadn’t been refunded for the first one. I received an email confirming a refund for both lights- only one was refunded. I contacted Customer services again, received an email and a phone call to apologise and confirm that this would be resolved on the 19th of August. I am still waiting for the refund of the 2nd light almost a month later.

There have been other problems with previous orders. I received a damaged order of cans of soup. The majority of were bashed to some extent and had clearly been packed that way. I made this clear in the email. There was no damage to the outer boxes. I was sent an email asking to photograph the box as the company was insured for orders damaged in transit. When I disputed this I was told that a standard email had been sent out.

Another order earlier this year was sent with already damaged items- bags of pumpkin and sunflower seeds spilt all over the other items in the box as a result. A bag of almonds had a hole in it as well.

I’ve been an Ethical Superstore customer for years. I’ve shopped more regularly over the past 2 years and until June (when repeatedly having to contact customer services was wearing thin) had been regularly placing around an order a month of between £50 and £200. I won’t be placing any more orders. The website has a great range of products, pricing is usually reasonable and delivery times have been good in my experience but the hassle involved in dealing with repeated problems with damage and not receiving refunds for faulty goods is not worth it. If my refund does not appear in my account, I’ll contact my bank to recover the money.