Van Mossel Esplanade Arvostelua 

We’ve bought our used cars here for years and always found the staff to be friendly and professional. Everything was explained clearly and our appointments were arranged to suit us. After sales reminders were efficient and timely re MOTS and service intervals and the options once our finance agreement ends were provided well ahead of time with the offer of further discussion if required.
A very professional service all round from a lovely team of people.

I've used Esplanade for buying cars for many years now (my last 3 new cars) and have always found them to be extremely professional and helpful at every stage of the process. I rely on my car for my job, and dealing with a reliable supplier gives me peace of mind.

I have been a client of Van Mosel Esplanade for more than 35 years and during that time I have never once thought that I should go elsewhere. I have purchased cars for myself, my wife and my employers consistently over that period and also had them serviced regularly by the Esplanade team. The quality of their work is always excellent and totally reliable. We are lucky to have them on the Isle of Wight.

Great service - thanks for looking after me.

Always excellent service in both sales and servicing. Had my VW Tiguan serviced today and they kindly collected, delivered and washed it for free!

I was offered a trade-in value for my car when buying another one from Esplanade. It was low so I took the car to another dealer who offered £1,000 more. Esplanade matched the offer.
My new car took 10 weeks to deliver. Esplanade said that they would have to revalue my car after 10 weeks to reflect "depreciation".
On the delivery day 10 weeks later, Esplanade depreciated my car by £1,000. They did not inspect my car. Depreciation had nothing to do with the physical state of the car, but the fact that the market had worsened. I had to pick up the alleged shift in the market.
Funny that the value of the car depreciated to exactly the number they first gave me!

Poor after sales service.
Bought a second hand car from what I thought would be a trust worthy dealership and found any aftersales help very poor indeed.
Advice if you do by a car from this garage ( who tell you that everything is fully checked ) is to get an MOT done on it by another garage straight away ( even if it has come with one ) so that you have a fully independent check that will ensure condition is as it should be.

Charged £288 for a hose that cost about £25 and labour.
First time looking for the leak of water coming into the car. Supposedly fixed-£200 approx.
Returned as it wasn’t fixed. Charged me another £288 to fix what should have been repaired the first time.
TOTAL OF £488

We have been made to feel so welcome purchasing our new Polo GTI. All our questions were answered by Phoenix and Will and the process was smooth. The after sales service is excellent with little questions being answered without feeling like it's too much trouble. Another happy purchase from Esplanade. I think that may be 10 cars now and the service remains excellent 👌

Merci de repondre

I purchased a 2015 VW Polo GTI from Esplanade (Brendan Cole) and they were incredible from start to finish. Will definitely use again in the future.

Recently brought a new car from Esplande in Cowes.
The salesperson was Dan, he was excellent and nothing was too much trouble for him, I did not feel rushed and he was very knowledgeable.
He was very caring and apologetic about my previous experience with my constant leaking roof, which he did not need to recognise. Loving the car and it’s lovely to drive.
Thanks Dan
Theresa

Popped in whilst on holiday when my Volvo XC90 developed a fault. The Volvo esplanade team looked at the issue without an appointment and proceeded to carry out the required repair free of charge and while I waited. Can’t recommend enough thank you to the team!

Extremely poor after-sales service. I have been complaining of a fault with one of the tyres that is frequently losing pressure from the very first month, but I have been turned away with no satisfactory answer for over a year now. Such a shame! Check twice before purchasing a vehicle.

I recently paid for my exorbitant annual car service with them. Such a disappointment! The tyre rims are still greasy and unclean. Windshields are spot ridden. A basic air conditioning cleaning has been skipped because it needs to be paid for extra. How has this place stooped down to this. It has been a thoroughly tiring and wasteful experience!

Initial experience was November 2022. I finally gave up in Jan 2023. Then received an email to service my car again this year, calling me a valued customer and that Esplanade were looking forward to looking after me….my response below sums up my experience of this company. Thus far they have not replied the below email either.

Dear Mr [name removed],
It is interesting that I now receive an email from you telling me you are looking forward to looking after me and my car and that I'm a valued customer.
Last year, December, I had several communications with you regarding a complaint I made after the last service we had with Esplanade, ranging from rudeness of staff to a failure to address a 4 year old fault that we also asked to be fixed during the service. My last communication was to your office in January when I was told you were on holiday and would reconnect as soon as you returned. Suffice to say that never happened.

My car is 10 years old this year and we were going to purchase a new MOKKA. The experience we had with Esplanade last year and the poor customer service we received has altered that.

From a long term (10 years) customer perspective it very much appears that when the customer has an issue that generates no revenue for your garage you are not interested, but when a financial gain is involved you are. You will note that in 10 years I have never felt the need to complain about Esplanade but this experience and your handling of it was extremely poor. If handled correctly you would still have a loyal customer, who, this year, you would have sold a new car to.

So I thank you for your offer to look after me and my car this year, its a pity that didn't happen last service.
For your awareness I will be also uploading a revue of my experience onto trust pilot.

Whilst I thank you for your reply below. Your after sales manager has had my email and phone number since last November. The above email was also addressed to him, last week, so he has my details. Surely he should be reaching out to me, not me to him, so not that eager to connect with me. After being ignored earlier this year excuse me if I have reservations around initiating another contact.

Recent circumstances didn’t require me to drive my A-Class from A to B on the island as another mode of transport was available for my work commute, (Train). Which left me in a predicament of having a financed car, with remaining balance, and not knowing what to do.

Dan, (Sales) was really accommodating with showing me 3 to 4 possible avenues I could do with, either reducing my monthly costs/trading my current car for something more efficient or buying my used car and settling the remaining finance.

Dan quickly responded to my decision to sale my car with a set date for exchange and with a reasonable fair valuation. This gave me a cleared settlement and little extra pocket money on the remaining equity.

The amount was transferred into my account within 5 days and all documentation was sorted.

The experience I had was really professional and rewarding, (even when I was losing my car).

I definitely will be returning when my circumstances change and require an upgraded family car.

Thank you Dan, you’re a real credit to your trade and company.

Regards,

James

Hotel was clean, warm and food was lovely. Staff were very courteous. Couldn’t fault it it would definitely recommend this hotel , very good value

I have just driven away a new T roc r series, I couldn’t be happier with the service and communication received with Simon from entering the garage to finishing the deal. The service received was fantastic and I 100% recommend Esplanade Garage

Ongoing into the showroom to find out how much my service would be I was approached by a gentleman that wanted to see if he could get me a better deal on my car finance.
On chatting for nearly 3 hours with myself and my partner we have been able to get a new finance and a brand new car!! couldn't have been happier with the service we have received from TOM! he has been fantastic every step of the way!!

TOM, me and my partner just want to say thank you so much for all you have done with us and for helping us with the best deal possible! We would recommend yourself and the company to anyone who asks!!

They don’t reply to emails, poor communication.