Ernest Jones - Hanley Arvostelua 

I bought an Engagement ring from the Ernest Jones Hanley branch back at the end of July. After proposing on the 30th September my fiancé said the ring was slightly too big, so this was sent off for resizing at no extra cost. We then encountered a couple of issues once it was returned, with a stone falling out of the outer ring and the main amethyst stone being slightly loose. After emailing the store, Adam, one of the managers, came back straight away apologising and said he would organise for a replacement to be sorted ASAP. True to his word this was arranged and all sorted within a week.

I’ve given 4 stars based on the issues we’ve had with the ring, but Adam certainly deserves a 5 star rating!

Recently purchased a pair of earrings from the Hanley store and had a great experience. A store assistant greeted me on arrival and made some recommendations based on the type of earring I was looking for. She was helpful and knowledgeable. I left with exactly what I was looking for.

Was unable to attend an event today due to my wife not being well.
Adam sent a really nice and heartfelt message with best wishes for a speedy recovery.

"I had the pleasure of being served by Alma today at Ernest Jones and I must say the experience was fantastic. Alma was exceptional in helping me pick out the perfect diamond stud earring. She was extremely knowledgeable about the products and paid great attention to detail. The earring I bought looks amazing and I couldn't be happier, all thanks to Alma. It's been a wonderful shopping experience, and I highly recommend Alma for anyone looking for an excellent customer service experience. Thank you, Alma!"

Having to take a watch back to the Hanley shop because it wasn’t working after been purchased a month earlier. Megan was most helpful in resolving the issue. Would highly recommend. Thank you so much Megan.

Today i had a purchase from them for my wedding ring and jewellery.Their costumer services is simple great.ALMA(costumer care representative) listened to my requirements and give me everything the way i want.She guides you really well.Highly recommend place and amazing costumer care.

brilliant experience, met the probably the best Ernest Jones store manager they employ. Can't wait to go back for another purchase. Well done.

From start to finish, the lady who dealt with us was very helpful, polite and professional.

Excellent service, love my necklace I had for my special birthday and I purchased a watch for my husband for his birthday

Great professional service. Staff member Megan was very informative of products and did not rush me with my purchase

My experience was amazing and verry warming and welcoming.

Watch is nice and I'm pleased with it . Although I had alot of issues with delivery and unfortunately it didn't arrive in time for my partners birthday .therefore causing me alot of heartache .

Staff were all very helpful and friendly- very interested in the reason for the purchase

As per usual the staff at the Hanley Branch in stoke-on-trent were lovely. Have had many items from them in the past. I am getting married in Aug-21. Over the past 2 years I have had a special order engagement ring made, we have had both our wedding rings & I went in the other week to get a Tissot XL watch for me to wear to match my wedding suit on the big day. The manager has got to know me quite well over the past so many years & a few of the staff have too. They always ask not long to the big day & how we doing. They always go out of there way to give good honest advice without being byest to any prefferance.

I have used Ernest Jones for many years now. Jane and her team are a credit to the business, nothing is ever too much trouble.
They have spent years putting in the effort and have completely won my business, wouldn't go anywhere else.