Equality Advisory Support Service Arvostelua 231

Amazing advice. Really helpful. Massive and very big thank you to Jayne. The information will help us going forward and is peace of mind to have that knowledge.

I called EASS in hopes of getting some advice on my employment situation. I was put through to Jamie an Equality Advisor. She asked me brief questions to get more of an understanding on my situation, Then clearly broke down my options. Jamie was very helpful abd made me feel very confident about my situation. Very well mannered and polite. Would highly recommend their service. I am very happy and would like to say a big thank you.

Jayne was wonderful and so helpful highly recommended

Used the online chat feature for help and advice.
Was helped by an advisor called Whitney.
The service was very helpful and knowledgeable in helping with my query and gave me support and guidance going forward with my issue.
The whole process was extremely straight forward.
I'd advise anyone who needs a service like this or similar, to contact them.

the online help chat is amazing for those who need to know where to go for help next. ashame that if in poor signal area you get booted off too quick so recommend you keep in one area due to this.

Jayne was great, very thorough and gave me lots of insight on my current work issue with my disability.

This service is crap . No agents who answer the calls or even online just continuing searching for agent and I am 1st in the queue . This is a waste of tax money and called 5 times this morning and they cheeky asked me about how the agent did all 5 timed with no agent at all . These are liers about civil rights and I was recommended by ofcom to call these . They just want free money that's it .

Very helpful

What a joke! No advice given after several attempts to contact these people.
Emails not responded to in sufficient time.
Constantly asking the same questions which have been replied to.
Agreed to call me which did not happen. Rang the representative, no answer, left a message. Never again.

Jamie was really able to break down the information for me and ensured that I understood the information given. He was empathetic, patient and really listened to me when feeling so overwhelmed. Thank you so much Jamie.

Jayne provided me with all information I needed. It helped me to identify the type of discrimination I have endured.

I had a conversation with Umar yesterday regarding some challenges I have been facing with my employer recently, he was extremely helpful and aided me with protecting myself against unfair conduct. Umar gave impartial information that was informative and relevant, this has given me so much reassurance and I am massively grateful for his time.

I have spoken to Umar today to get more information on work dispute ,he was very patient and helpful and kind and gave me the great advice how to resolve situation

I spoke with ‘Umar’ today regarding advice relating to Nottingham City Council. Unar was polite, empathetic, considerate and provided impartial advice, explanation around the legislation, showed empathy and understanding. What a really professional and kind man.. I’d certainly hope my feedback to his service is recognised by the organisation in addition to the survey completed .

Thank you Umar

The caller I got was great and very understanding. I have autism and they took their time to help me understand everything and treat me with compassion which I appreciated with what I am dealing with at work. They were very professional and knowledgeable and had great answers for all my questions. I think they need a bonus or something because it was great service and I am very impressed.

I spoke to James on the live chat regarding my daughter and her disability. I feel like someone has finally understood us and provided us with adequate information to help her!

So the advice and guidance received from the service was amazing. In terms of ever getting resolution, this was my last hope.
Without expensive and lengthy court proceedings.
However I was convinced I was being discriminated against as a customer. The company In question was not making reasonable adjustments. The advisor clearly guided me through the points to make, and how to reference legislation.
The template letter was brilliant, I sent to there legal team. I had a response within a day, having been given cut and paste answers previously stating they were investigating and reviewing. In 7 days they had put in measures, acknowledged previous responses were not good enough.

Sometimes you have to take on the big branded companies.

Amazon UK In this case.
Will definitely seek advice if required in future.

Excellent advice from Jamie.

I contacted the helpline and Jamie provided in-depth, thorough and knowledgeable help. I'd highly recommend using this service.

I spoke to a Lady called Jane
An absolute trooper. I was crying/broken and Jane was fantastic very professional and helpful. Thank you 😊 Jane

Top Star Review for Jayne!

Exceptional Support and Guidance
I cannot speak highly enough of Jayne's expertise and support. Her patience, knowledge, and dedication to supporting individuals like me are inspiring.
The information she shared about the Equality Act 2010 and the Human Rights Act 1998 has empowered me immensely. Jayne's ability to break down complex legal information into understandable terms was exceptional. Her support has made a profound difference in my life, and I am incredibly grateful for the clarity and confidence she has instilled in me.
I wholeheartedly recommend Jayne and the Equality Advisory Support Service to anyone seeking guidance on equality and human rights matters.

Thank you, Jayne, for your outstanding support.