Empower Arvostelua 

APRIL2024
We have just had a ground mounted solar array from Empower.
From the first contact by Rob Mayes we have met and dealt with a whole team of capable and friendly people. Empower is to be congratulated for assembling this dedicated group. All questions and explanations were made most willingly. There is a lot to learn and understand about the use of the power once generated.
Special mention to Rob Gray and James who did our installation. ( quite a lot of lateral thinking) Christian and the technical support team in the office for patient explanation of systems. We have a ground mount to be proud of! Straight as a die and rock solid ?TJ and ?
Office contacts always with a smile which is hard to do in a busy environment, thanks Shelley and Megan
Thank you everyone. Chris and Jayne

The worst customer care team i have ever encountered.
They had disconnected the service when there is no bill payment outstanding and instead of disconnecting some other tenants they disconnected ours and instead of owning the mistake they have done they are reluctant to send a technician to correct the mistake and is delaying to reconnect for the past 2 days.
The customer service executive Lillibeth is so adamant of not sending a technician and is finding reasons to not forward the call to management nor speak to another representative.
We have started filing a case against this as this has caused 2 days without chiller in the apartment and at the end of the month which will be still be charged to us for sure.
Worst customer care team ever seen.

So we recently moved out of our flat. We closed DEWA and our gas connection without any problem.

Then, there was empower...

Believe me when I say this is an incredibly unprofessional service. We are tenants trying to close our account with them for the last 2 weeks
They demand stuff like landlord's trade licence (what trade licence? He's a landlord). This is on top of 10 documents they ask to close the account.

They just keep this process back and forth so they could charge you meanwhile.

Bro just let me close my account and go on my way. I gave you the NOC from the landlord. Be like other 6 million services that do it right.

Biggest thief in the name of a company.
It is appalling to see that this company with its terrible service still exists in Dubai and no action is being taken against their extortion system.

Terrible company, can't believe such a company exists in Dubai. Expensive, and difficult to contact customer support. If you live out side Dubai you can't do business with them. I will never invest in property that has any thing to do with Empower.

Empower has created a miserable line of business, very profitable for them, consisting of stealing the money of the foreign customers that leave UAE, since they only give 3 alternatives of recovering the bail refunds. First one is in cash, the second one through a check, requiring both methods to be obtained the payment in never less than 30 days and in person and the third one to be compensated against the consumption of another Empower service contract, rejecting by system to pay back their debts through a bank transaction like all the rest of utilities in the whole world.
It is the kind of scamming and abusing practice applied that let’s their foreigner customers absolutely unprotected from being abused and unfairly stolen by a scamming organization called Empower.

A company based on extortion from customers.

TERRIBLE company.

Is this happening in Dubai? Can’t believe
It’s my mistake that I haven’t checked my billing transaction which was cancelled Aed 1024 and I have login my another email so I didn’t noticed. Suddenly when they disconnected the line I was shocked and came to check my bills. I agreed that it’s my negligence but I paid all the due amount including Oct bills immediately ones I know. They disconnected the AC around 12 pm. They didn’t mentioned any disconnect charges at that time. Till night they didn’t reconnected. I found there is a mgs including charges. I login my account and found 1050 is the disconnect charges. I paid that as well. It’s 12:30 afternoon today almost 24 hrs still they didn’t reconnect. When I call customer care she said it will be connect around 5 pm.

How you can let someone to stay without AC for more than 24 hrs, that also in UAE? Very worst service I had ever experienced. You don’t care about customers all you care is about only your payment. I am using your service and I have to pay my bills on time that’s my responsibility but to provide quality service is your responsibility and you have to closely see to improve your reconnection service ones the payment is done it should be connect within 2 hrs.

A truly awful company. No care for customer service or a complaints procedure. Refusal to terminate the contact and return the deposit after vacating the property and submitting at the required documents.

THIS IS EMPOWER DUBAI

I had my supply cut off with no notice ! I was given until 8th November to pay a bill then found out i'd forgotten to pay the previous months bill, which I paid straight away, I called them and it took me 2 hrs until i got through to someone, if I'm allowed to put the agents name it's ilibeth Salvador, she was the person that dealt with me and whilst she was professional her stance was until you pay the outstanding amount and reconnection charge your supply will remain disconnected, which I can understand but they give no warning that this is going to happen, they do it then tell you, which is grossly unprofessional . I sent all the text messages I received from them in a separate email showing that I hadn't received any notification whatsover also demanding that my supply be connected straight away, of course they close at 3.30 conveniently and then they send me an email. Saying they had sent me notices.

As per our company rules, bills must be paid on monthly basis and before the due date mentioned on each bill. Payment delay will lead for service interruption and accordingly disconnection penalty of AED1,050.00 will be charged to the account after serving the account with the disconnection notice.

When was I served the disconnection notice?, on the actual day. I have also asked them 2 months ago to alter my payment date to be in line with my salary date of the beginning of the month to which they have ignored.
I'm sorry but I will be taking this further

I Would give no stars if I could !

It’s just a not good image of dubai to disconnect the AC for a family suddenly, and it’s the most expensive service I never ever saw.

The worst ever service! I just didn’t pay 442 AED and that’s why they charged me 1000 AED as charging fees for disconnection even there is deposit as 1000 AED already on my account. I would never ever again rent apartments if provider will be empower

They disconnect the AC even after payment, then 2 hours later add a charge of 1,050AED. Inhumane to disconnect in this heat & humidity, plus their website full of issues so trying to pay can be hard. Customer service extremely unhelpful

Hi guys empower billing is the worst company ever,I am in india since 10th august & my house is locked.
I have received bill of 500 aed & customer service is not giving me information about the same.
I have to pay 160 aed to check meter & need to pay bill full.
Please don’t take any flat which has empower connection.
Also big NO TO HI SANDY REAL ESTATE.

Had bad experience during AC repair at my apartment. Asked for temp disconnect & reconnect service for repair work: rubbish call-center, no option to speak to anyone, website is totally years behind what we expect from Dubai. Had to use personal connections and requests to get job done. They deserve a ZERO rating

After paying all the reconnection fees and all the amount has been cleared I have waited 1 whole day 24 hours just for them to reconnect the line as they said I made a payment after working hours which is 3:30pm… common Empower , this country is Europe that you can stay without AC , after paying all the dues , reconnection must be automated, which era you are “ in old age ? “ and yet we call Dubai as advanced Country ?

I have 3 bedroom flat, we are using the AC for only 10-12 hours per day , even we tried to save ,my bill still 1,900.. What more if we use for 24 hours, i might pay 3,000 plus.. though it's extremely hot, we can't use the AC for 24 hours...what a shamed!

Terminate this company . Scammer

Empower is the worse scam ever. I am away travelling since 26th of June. And they sent a bill for July which is much higher than June bill when the property is lying vacant. It’s ridiculous. Top of that they are arguing on email saying I need to pay an extra 160 if I want to get meter checked. Robbing without any shame!!!! Disgusting