Just received and used my Dyson V11 advanced vacuum cleaner. Boxed and delivered safely. Great communication about delivery. After searching online found my vacuum at £100 cheaper than other retailers... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Excellent service and product. When I first researched the model of vacuum I required, it was £499 on all sites. I eventually purchased from the Electric Shop at £354 including a welcome discount and... Näytä lisää
Great buying experience. The TV I bought matched the lowest price I could find anywhere else on the web. No gimmicks, no discount codes, just the best price. Customer service was excellent. Ben from t... Näytä lisää
Ordered a Dyson vacuum, was surprised by the price as cheaper than well known sellers. But did the research and on the credit card, prompt delivery and so far all good. Really does pay to shop around... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
electricshop.com is one of the most respected independent electrical retailers within the UK. The company has been supplying top brand name consumer electrical goods for over 20 years.Trust & Reliability are the main qualities of this company. Together with competitive deals and free deliveries direct to your home…..you need choose no other online business to supply your domestic electrical products!!. Furthermore when you purchase from electricshop.com, you can take comfort from the fact that the company has many years of experience in the supply and service of top brand name electrical goods throughout the UK, and is financially secure.
Yhteystiedot
27 The Broadway, Darkes Lane, Potters Bar, EN6 2HX, Herts, Yhdistynyt kuningaskunta
- 01707 802030
- sales@electricshop.com
- www.electricshop.com
4,7
Erinomainen
3 t. arvostelua
On vastannut 85 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ordered washing machine in a hurry…
Ordered washing machine in a hurry earlier this week, this company has been great, good communication, do everything they say they will and also use great courier!
Definitely recommend!
Many thanks
E Chiverton
17. marraskuuta 2023
Oma-aloitteinen arvostelu
Fantastic experience
I had a great experience with this company. Fantastic prices and very quick delivery, I'm impressed!
They kept me updated with emails letting me know about my order until it arrived.
I will definitely recommend to others and I will use this company again.
15. marraskuuta 2023
Oma-aloitteinen arvostelu
First time buying from this company and…
First time buying from this company and bought online. The whole process was easy, prices were competitive, service was great. I wouldn’t hesitate to use this company again.
11. lokakuuta 2023
Oma-aloitteinen arvostelu
Excellent in every respect!
Excellent in every respect. A great range of products, very competitive pricing and good communication. Excellent service and quick delivery. Thank you!
Highly recommended.
11. lokakuuta 2023
Oma-aloitteinen arvostelu
Avoid this company if you want a good…
Avoid this company if you want a good smooth buying experience, use this company if you enjoy the stress and pain of trying to make a purchase
5. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä electricshop.com
Dear Mr Wallis
In response to your 1 Star Review we refute your comments, we have looked into your order details, checked all email communication and call recordings
You placed an order for a Sony TV with us which was promptly processed and delivery date arranged with you prior to dispatch for 3rd October. At the time you were also clearly advised (over the phone and via email) that in case the delivery failed couriers would charge us for delivery and return costs. Once everything was confirmed with you we arranged delivery on the agreed date
Although you received dispatch confirmation from us and Panther Logistics & a two hour time slot notification, at no point did you contact us to advise of any issues. If you had contacted us we could have advised the couriers to cancel.
When the couriers tried to deliver your order, you advised them that a “wrong item” had been sent and refused the delivery, this is untrue as we supplied the correct item as per your order. Yesterday afternoon during a telephone conversation you advised us that your father-in-law had already purchased the same television for you and that is why you have refused this delivery.
Subsequently you were advised over the phone and via email that the failed courier delivery charges would apply.
In case of any queries on any of the above please feel free to contact us
Customer Services
Electricshop
excellent customer service
unfortunately there was a fault with the mission amp - Ed in sales arranged for an immediate DPD exchange by the next delivery
excellent customer service
26. syyskuuta 2023
Oma-aloitteinen arvostelu
Fantastic customer service!
Fantastic customer service!! I ordered through a third party company and there was a problem (due to the third party company) but customer service couldn’t have been any more helpful and obliging and they sorted the whole thing out immediately!! Thank you guys for helping and for keeping 5* customer service alive! They obviously believe in total customer satisfaction above profit - not many left but I will certainly be using this company again! Thank you so very much
15. syyskuuta 2023
Oma-aloitteinen arvostelu
Excellent service
Excellent service, have used to order online and no issues and had to contact them about an issue (not their fault) an d was handled very well. Appeared very knowledgable too. Would order from again.
21. elokuuta 2023
Oma-aloitteinen arvostelu
Them your for your speedy delivery
Them your for your speedy delivery. I'm loving my new cordless Samsung.. I will be shopping with you next time I need anything else.
6. elokuuta 2023
Oma-aloitteinen arvostelu
Terrible Arrogant Customer Service
Terrible arrogant customer service. More like dealing with someone on EBay- actually that’s probably not fair on most Ebay traders. More interested in what can’t do than can do. Ordered Samsung Frame, advert didn’t specify colour frame (available in wide choice). I think these guys won’t be around long .
11. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä electricshop.com
Hi Daniel
In response to your review and comments in regard to your telephone conversation with a member of our team.
I have looked into your order in detail and listened to the phone call recordings. As standard, the Samsung Frame TV that you ordered only comes with a Black Bezel, this is not sold with any colour Bezels when supplied by Samsung themselves, this is also same with all other retailers for the standard model number
You were advised that other colour bezels are available as an optional extra which is the same from all retailers. You called our sales dept after placing an order asking for a Price Match with a company who is selling a refurbished version of this TV and not brand-new stock nor did it include Free 5 Year Warranty as with ours, hence this request was declined and the reasons why was explained in regard to our price match criteria.
You also asked if we would give you a White Bezel free of charge and were advised that we don't hold these in stock but did offer you a £20 goodwill discount towards your order and also advised that we are unable to offer any further discount on this. I don’t feel that your comments about our customer service team not been able to offer you more discount makes them “Terrible or Arrogant” Your questions were answered in detail and politely.
Subsequently you decided to cancel your order which was processed for you within a few minutes of us receiving your confirmation.
Regards
Ken
Customer Services Manager
Electricshop
Getting it Right
Having just moved house, with some confusion on my part in terms of address and postcode, it was great to see the support from the electricshop team to get it right. The product is of great value and quality (Sebo upright vacuum). DHL delivered exactly on time, next day.
4. elokuuta 2023
Oma-aloitteinen arvostelu
Great customer service and support.
26. kesäkuuta 2023
Oma-aloitteinen arvostelu
Can’t speak highly enough about this…
Can’t speak highly enough about this company.
Excellent service would definitely recommend 5 stars.
Richard Baker.
27. heinäkuuta 2023
Oma-aloitteinen arvostelu
Great stuff quick delivery
Great stuff quick delivery
Amazing customer service from Ed.
25. toukokuuta 2023
Oma-aloitteinen arvostelu
Absolutely amazing shopping experience
Absolutely amazing shopping experience, really helpful when contacted. Really quick delivery, would definitely recommend.
10. toukokuuta 2023
Oma-aloitteinen arvostelu
Good website
Ordered a Roberts radio from this website at a good price . Communication was superb, they went out of their way to help me . Delivery was on time . I would recommend this site . Top marks *****
30. huhtikuuta 2023
Oma-aloitteinen arvostelu
Appalling to say the least
Appalling sent email saying verfiy yourself saying fraud transaction even though I've purchased there before and what a roller coaster that was didn't even receive the goods on time
3. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä electricshop.com
Dear Mr Evanko, sorry to see that you have had reason to post a 1 Star review, We have checked your order and we were asked by your payment provider to do a further security check on this transaction. These security checks are usually random not something we control and are done purely to protect the account holder. In this case we were unable to process your order as it had failed security flag hence it was cancelled, Regards, Ken, Electricshop
Excellent online company
An excellent online company, my most recent purchase from them being a Roberts Revival istream 3l radio. Great value, friendly/helpful personal service and speedy delivery.
20. huhtikuuta 2023
Oma-aloitteinen arvostelu
Simple easy ordering process
Simple easy ordering process. The delivery guys rang me to advise of when they would be here and we're earlier than expected so awesome. I love my new washing machine.
15. huhtikuuta 2023
Oma-aloitteinen arvostelu
5* service
This was my first time ordering from electricshop.com and it will not be my last. Easy ordering process and I was kept updated with the progress of my order by their helpful and polite staff. My vacuum cleaner was delivered on the day I requested. 5*
7. maaliskuuta 2023
Oma-aloitteinen arvostelu
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