Electric Bike Company ®️ Arvostelua 

The bike was supposed to be delivered in May and I finally received it today. I am away on business and will not be able to open until Sunday morning. More communication from the company would have made the experience a lot better

It’s been unacceptable the customer service I’ve had during the build and shipping process of my two bikes. First, each bike was built and assembled in a different showroom, so getting any information from the main company contact was impossible. For several weeks I was told that my bike was in the shipping department and my wife’s was waiting on a basket to be completed. I was told they would hold my bike in shipping until my wife’s was done to make the shipping and delivery easier. Well, finally, after a month's delay of my wife’s bike getting built, I got a call from a freight company that they were delivering a bike to me that day. I wasn’t given any shipping or tracking information to schedule a delivery when I was home. On top of that, I found out that it’s not both bikes being delivered, just my wife’s.

I try to rush home from work and find the huge pallet with my wife’s costly bike just on the sidewalk's edge by the street in front of my house. It sat there for several hours and no one had to sign for the delivery.

I immediately called EBC to ask where my bike was and why I wasn’t given tracking for the bike. They tell me that they can’t find shipping information for the bike. They tell me they will call me back after they look into this. I have never received a call back from anyone at EBC in 8 weeks. I have called to get information on my bike.

The next day I called again, saying I never got a call back about my missing bike. I also had to call because my wife’s bike was missing the accessories we bought. They told me they would call back with the shipping information for the bike that sat in shipping for a month.

For the amount of money you spend on these bikes and shipping, the customer has been unacceptable. I would not recommend this to anyone.

Love riding the bike! The seat is comfortable and the 24" wheel is perfect for my 5'2" height. The team, especially manager Blake, responded to all my questions in a prompt and understandable manner. The bike arriving fully assembled is really quite a perk. So happy that I made this purchase.

Very happy with our bikes. We ride more often and further than ever before. Great quality and good service.

good products, competitive prices
fast shipping,
and good communication
I recommend them 100%

A quality made electric bike

First I wanna say I studied many companies before getting the electric bike co. The customer service is excellent on the phone and in person the take their time with you. As a 60 yr old that hasnt ridden a bike in over 45 yrs that means something LOVE YOU GUYS

Good quality, works really well, the support is also very helpful. Very happy.

We’ve had a “Model Y” for a little over two years. The bike seems well built, the components are nice. We had a battery go bad during an RV trip last year and was thoroughly impressed by the fact that a tech from their factory came to our camp site in Oceanside, and replaced the battery for no cost. The bike was great right up to the trip we are currently on in the Grand Canyon.

Seems to be the same issue. Dead battery, no power or charging. Good thing we also own another manufacturer’s e-bike so we could tow this one around camp.

We’ll be getting this one repaired, and replacing it with something else as soon as we get home.

Our batteries had "gone to sleep" and all I had to do was ship them back. They "woke" them up and even installed a new connector so that I can use my external charger to "wake" them up myself. All at no cost!!!! The only thing they could do better is send an email when they shipped them back so I could keep an eye out for them when they arrived. We are so glad we chose Electric Bicycle Company.

Even though my frame ended up being on back-order, the customer service we experienced was amazing.
Not only did both my wife and I buy bikes, but our three neighbors are now getting on the e-bike bandwagon with EBC!

Great job. And staff service

Just got back from a 10 day trip to Colorado, including Breckinridge, where we rode our bikes almost daily. We were stopped numerous times by other bikers and asked about our bikes. Not only are they "stylish" they worked and rode perfectly!

They are easy to get an order in, but once you have paid, you are passed around. Bike came built wrong after coming damaged the first time. Was promised my order would have special handling after it came damaged, then the 2nd bike came wrong. I was left to fix on my own and rebuild. I paid all that money for no assembly and now I have to learn how to rebuild a bike or convince a local bike shop to do the fix for me, which I have had 0 time to do. I want a bike built correctly sent over or a refund. I will not recommend this company ever. terrible experience and left in the dark now. it's a great garage ornament I will probably give away when I purchase a new e-bike elsewhere. Thousands wasted on an incorrectly made custom bike. Order 1178741. They overpromise, under deliver and think little freebees will fix the issue.

We really enjoyed the tour.Our guides were so knowledgeable and taught us the rice growing cycle. They also explained some of their important rituals and beliefs. This enriched our trip and gave us a connection to the people who live here that we will bring home with us. Oh and the riding was really fun and easy.

I ordered the bike with a torque sensor, however it doesn’t work very well, the PAS engages very inconsistently and sporadically despite pedaling quite hard. You also have to hold the PAS button and engage everytime you turn the thing on. The battery shows mostly depleted🪫 immediately after charging as soon as I begin riding and the speedometer only seems to register a speed if PAS is engaged. Overall, I’m extremely disappointed in this purchase as the EBC was supposed to be a premium product and I was would return it if I could. Additionally the customer service experience has been utterly nonexistent. Poor communication, poor understanding of their own product and poor overall quality. Sad because I really wanted to like this bike.

Perfect transaction from start to finish. We are so happy with our bikes - they are such fun to ride!

Really nice helmet, love the white paint job. Tailight works well. The only problem I have is that the helmet shape doesn't fit my head. It's too tight front to back, and too loose side to side.

I bought an X bike during Covid and I love it so much. I bought my wife an S bike.

The delivery, setup, and riding experience have all been beyond wonderful. First I want to say ordering was a breeze and after debating for a while, it was worth pulling the trigger. Second, the delivery was prompt and came in packaging that was easy to take off. Setting it up was easy, the instructions were very clear. Finally, having a larger body this is fantastic! Easy on the knees when riding and extremely comfortable seat with ability to adjust many angles to fit my body. I cannot recommend this more! (Bonus, it's lighter than most other ebikes I've done research on, but still very sturdy)
I cannot wait to take her camping, around town, and everywhere else with me!