Received parcel however the glasses themselves were missing, I contacted them straight away 2 weeks ago and they still haven't provided a solution, I'd like a refund ASAP please They've refunded me... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... Näytä lisää
Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... Näytä lisää
Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.
Yrityksen tiedot
Yrityksen kirjoittama
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Yhteystiedot
Nobistor 16, 22767, Hamburg, Saksa
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
3,3
Keskitasoinen
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Brilliant as always
As always, great service, great communication. Fast, efficient and informative. Delivery is always as advised. Massive range to choose from as well. Would definitely recommend and have used a few times. Wouldn’t buy glasses anywhere else.
28. kesäkuuta 2023
Great glasses at a good price 👍
4. kesäkuuta 2023
Excellent from order to receipt
Ordering was easy, discount applied, received within 2 working days and a free gift included in the shipment
21. toukokuuta 2023
Service is very good but the glasses…
Service is very good but the glasses were not up to the usual standard ie no box or paper work just a case in a plastic bag
21. toukokuuta 2023
Vastaus yritykseltä edel-optics.co.uk
Dear Geoffrey
We are sorry that you are not satisfied with your order. We source our eyewear exclusively from certified retailers. In the case of the Ray-Ban brand, this is the Italian company Luxottica.
Of course, you have the possibility to make use of your right of return.
Kind regards,
Edel-Optics
Excellent ..... again !!
Ordered last week and delivered on the day that was mentioned in the correspondence. Love the product chosen and at a very competitive price
16. toukokuuta 2023
Great from start to finish!
Great from start to finish! Cheapest price I could find and fast delivery! Ordered on the Saturday and arrived on the Tuesday. Very happy, thanks 😊
22. huhtikuuta 2023
Oma-aloitteinen arvostelu
Can’t fault the service
Can’t fault the service. Extremely quick delivery thank you
16. huhtikuuta 2023
Tsuper, extra, amazing
The best, fast and professional service I ever had. Congratulations
16. huhtikuuta 2023
One of the good retailers!
I don't buy new very often, in fact very rarely. However, when I do I have a very select group of trusted retailers I buy from; based on value, quality and after service. Edel Optics is on that list, they provide a service beyond reproach; a service all retailers should bestow upon their customers.
They come with my highest recommendation.
16. huhtikuuta 2023
Excellent service and excellent…
Excellent service and excellent product. Kept me informed of the delivery every step of the way.
2. huhtikuuta 2023
Won’t let me exchange
Won’t let me exchange (and pay more) because of their returns policy, which I was 8 days over because it was a gift. Awful customer service, I’d go somewhere else as they are so unhelpful despite multiple contacts
3. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Dear John,
We confirm the 30-day money back guarantee for shopping in our store. The shipping and the return are for our customers free of charge.
Unfortunately, we can not take the glasses back, because you have already exceeded the 30-day money back guarantee and the good is now no longer accepted in the shipping warehouse.
Kind regards,
Ede-Optics
Loving my new Miu Miu
Lucky enough to find the last pair of past season Miu Miu frames I was searching for on Edel-optics at a brilliant price. Was hesitant about ordering from a company not well known to me but from reading reviews decided to go for it and happy to say the service was amazing. I opted to try the glasses on first before having them glazed with my prescription and the process couldn’t have been smoother. Frames were sent out to me via UPS and delivered in a few days, returned again via UPS (did need to use a printer for this bit) and completed an order online to add my prescription lenses.
Was surprised to receive the completed glasses back within 5 days and I really love them, lenses with anti glare coating etc. mean I can use them for computer use all day and they look great. All communication with the company was speedy and efficient.
21. maaliskuuta 2023
Oma-aloitteinen arvostelu
Excellent ….
Excellent customer service from start to finish. Would highly recommend.
24. maaliskuuta 2023
Great price for great products.
22. maaliskuuta 2023
Price was amazing
Price was amazing, quality of the frames excellent, communication was very good, speed of delivery was excellent.
17. maaliskuuta 2023
Great price and 100% quality
Wow !! What a prices ! I have chosen edel-optics as they had exactly same sunglasses I purchased 2 years ago from different website for over 100£ and I really wanted same glasses and only on edel optics they had trusted reviews and half price compared to years ago, definitely that was a good decision. I have to also mention that glasses were delivered from Germany to uk in just only 6 days ! Will be buying again ! Already looking for spare sunglasses from edel-optics 🕶️
16. maaliskuuta 2023
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.