Received parcel however the glasses themselves were missing, I contacted them straight away 2 weeks ago and they still haven't provided a solution, I'd like a refund ASAP please They've refunded me... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... Näytä lisää
Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... Näytä lisää
Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.
Yrityksen tiedot
Yrityksen kirjoittama
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Yhteystiedot
Nobistor 16, 22767, Hamburg, Saksa
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
3,3
Keskitasoinen
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Do not trust
Ordered a few years back and they were good then.
Then order again late last year. Order was delayed for months, then I wad told the company had hit trouble and I would not get my order.
Only way to get my money back is to apply to creditors handling their situation, and I've head nothing back since applying!
And, to top it all, they are operating again, and are taking peoples money. How???
Very bad. Avoid them!
15. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Hello Customer
We are truly sorry for the inconvenience and frustration you have experienced. We understand your disappointment with the delayed order and the communication issues regarding our financial difficulties.
As communicated to you via email, Edel-Optics had to take the difficult step of entering insolvency proceedings at the end of February. For legal reasons, we unfortunately could not continue processing your order. We have already provided you with further information regarding the registration.
Our preliminary insolvency administrator has supported us greatly during this process to restructure the company and find new investors. Therefore, we are pleased to inform you that we are now part of the reputable German family businesses Optiker Bode and Brillen Rottler. This partnership marks a significant milestone in our company’s history and promises to strengthen our financial stability and expand our offerings to continue providing our customers with a first-class shopping experience.
Best regards
Edel-Optics
Scam
Scam. AVOID AT ALL COSTS. Made an order and the product was never delivered. Asked for a refund and haven’t received it after waiting for months.
26. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Hello Augusto
We deeply regret the inconvenience you have experienced with your order and want to emphasize that this was by no means fraudulent behavior.
Due to unforeseen circumstances, we had to file for insolvency in February 2024. As per the legal requirements, we were unable to process your order or issue a refund. We have sent you detailed information via email on how to register your outstanding claim in the insolvency table.
However, we are pleased to announce that Edel Optics has now been acquired by two of the most important optician businesses in Germany: Optiker Bode and Brillen Rottler. This partnership marks a significant milestone in our company's history and promises to strengthen our financial stability while expanding our offerings.
We would be delighted if you would give us the opportunity to regain your trust and provide you with exceptional service in this new phase.
Kind regards
Edel-Optics
Do not trust this business
I purchase some Prada glasses on 3rd May. By 13th May still no despatch notification so I emailed asking when they’d be delivered. They said they don’t have the product in stock and are struggling to get it from their supplier so I asked to cancel the ordered. They cancelled the order and I’m still waiting for a refund. They told me it would take 2-5 days. I waited 9 days and still nothing. They then said it hadn’t been processed because they needed my bank details. I’ve been trying to get in contact since and get a refund on my item but they just keep saying it’s with the accounts department and will be processed.
3. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Hello Lydia Povey
We understand how disappointing and frustrating the current situation must be for you. We deeply regret these circumstances and sincerely apologize for the inconvenience this has caused. Please rest assured, this is not a scam. Our teams are working diligently to resolve the matter, and we are doing everything possible to complete the refund as soon as possible.
Best regards,
Ede-Optics
No money back, no info
Order was placed at the beginning of January. Order cancelled in March with note: "because the manufacturer has informed us that this model will not be available in the foreseeable future" Not true, later on they informed, that the problem is "Due to Insolvency Proceedings" They wrote, will inform when the claim can be submitted. Not informed. I found info myself and submitted the claim a month ago. No info after that: if the claim was accepted, when the refund can be received, nor from bankruptcy administrator, nor from Edel-Optics. DO NOT Order from Edel-Optics. Financial problems can happen to any company, but Edel-Optics does not respect their customers
Update on June 19: still no money back, no info, besides of this copy/paste from their site (below).
July 27: still no money, no info, when I could expect the refund. Now I already think, I even should not expect - incredible to get such experience nowadays in Europe. Looks like some kind of financial pyramid.. Avoid this seller.
September 3: still no refund for the order, placed at the beginning of January. All their answer is about I should be happy, they are working again. I lost about 300 Eur with them. Avoid this seller - it is financial pyramid
June 24, 2026 - received a refund: 3,80 Eur (3 euro 80 cents :) :) :) ) - after 292,59 Eur lost. Again: avoid this "seller"
9. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Hello Aliona,
We are very sorry to hear about your experience and understand your frustration regarding the long delays and lack of updates.
The situation you describe is linked to insolvency proceedings. In such cases, refunds and timelines are handled solely by the insolvency administrator in accordance with legal procedures, and we are not able to influence or track individual payments.
We would also like to emphasize that the company today operates under new ownership and a fully restructured organization, with a renewed focus on customer service and reliability, completely separate from the former business.
We understand that this does not change your past experience, but we regret that the process did not meet your expectations.
Best regards,
Edel-Optics Team
2nd pair this week exceptional service…
2nd pair this week exceptional service and quality, great to deal with.
Would highly recommend
3. toukokuuta 2024
Scam
Scam, no delivery and no refund after more than 3 months from the purchase. hopefully paypal will sort my issue.
If they are unable to deliver goods why do they take any more orders and the website was reshaped.
Do Not Buy from them!
1. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Hello Consumer
Firstly, we would like to apologize for all the issues around your order.
n the past few weeks, due to financial difficulties, we have been unable to comply with our delivery times and have experienced delays by issuing refunds on time. Therefore, we have decided to file for insolvency.
We are now working closely with a court-appointed insolvency administrator, who is currently reviewing our financial situation and exploring options for restructuring the company.
Due to insolvency law reasons, we cannot provide a refund. As soon as we receive more information, we will send it to you immediately.
Our shop remains operational, offering only products that are available for immediate dispatch. For orders made after February 23rd, 2024, we can assure that in case of a return, a full refund will be issued.
We appreciate your understanding and patience during this challenging time.
Best regards,
Edel-Optics
INSOLVENT (No goods after 3 MONTHS)
3 MONTHS have passed, no goods and now they say they've gone bust and no refunds for anyone who purchased before Feb 23rd
3 orders placed......avoid!
9. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Dear customer
We apologize for the inconvenience and frustration you've experienced with your orders.
We understand that waiting for three months without receiving your goods is unacceptable. We deeply regret that this has occurred, and we acknowledge the impact it has had on your experience as a customer.
Regarding the announcement of insolvency and the inability to provide refunds for purchases made before February 23rd, we realize this only adds to the disappointment. We have emailed you with additional information and, once we have more detailed instructions from our provisional insolvency administrator how and when to file for your outstanding claim, we will immediately share it with you.
We genuinely appreciate your patience and understanding during this challenging time.
Kind regards,
Edel-Optics
UK buyers. Be aware your rights are restricted
Price and shipping was pretty good. The company, despite having a uk website address, appears to be located in Germany. Nothing wrong with that unless you need to make a claim for faulty products. Purchased a pair of Tom Ford crystal frames. After a year or so I noticed they had yellowed slightly. I thought I may have imagined it but my partner asked if I had bought some new glasses so I double checked the frames against another crystal frame (less than half the price of Tom Ford) and the Tom Ford appeared brown in comparison. I was told by Edel optics that I dont have a claim as it's a "usage problem". They only cover manufacturing defaults? The only "usage" problem that I have is they were worn outside ie ive used them. The materials used are not UV stable, which is unacceptable for a PREMIUM product designed for every day use. Under UK law they would be in trouble as the product is not of "satisfactory quality" given the premium pricing and their intended use. In short, you might save a few £ on the initial cost but if you need product support in the UK youre wasting your time.
21. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Hello,
Thank you for your review.
It is important to follow the manufacturer's care instructions to ensure optimal durability and colour retention of Tom Ford frames.
Tom Ford gives great importance to the quality and durability of its products. Nevertheless, various factors, such as sunlight, moisture, chemicals or improper cleaning, can cause the colour on the frame to change over time.
We apologise for the inconvenience.
Sincerely,
Edel-Optics
Απάτη στείλανε την παραγγελία χωρίς…
Απάτη στείλανε την παραγγελία χωρίς γυαλιά μέσα στο κουτί και πλήρωσα 415€. Και όταν τους αποζημίωσε η κούριερ και ήταν να μου επιστρέψουν τα χρήματα μου γράψανε mail ότι η εταιρεία edel optics πτώχευσε και δεν μου έχουν στείλει ούτε γυαλιά ούτε λεφτά πίσω εδώ και δύο μήνες με κοροϊδεψαν και μου κλέψανε 415€. Ούτε γυαλιά πήρα ούτε τα χρήματα μου πίσω
4. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Hello Katerina Koutrouli
Firstly, we would like to apologize for all the issues around your order.
In the past few weeks, due to financial difficulties, we have been unable to comply with our delivery times and have experienced delays by issuing refunds on time. Therefore, we have decided to file for insolvency as a way to find a solution to continue offering our usual reliable service as soon as possible.
Due to insolvency law reasons, we cannot provide a refund.
We have emailed you with additional information and, once we have more detailed instructions from our provisional insolvency administrator how and
when to file for your outstanding claim, we will immediately share it with you.
Kind regards,
Edel-Optics
No goods no refund for 2 months. SCAM
Placed order on Jan 2, in 2 days got email confirming delivery on Jan 23. Then on Jan 15 notification about delay.
Tired of waiting on Feb 15 I send them request to clear situation and was advised to choose another model (what?).
I asked for refund and week later got reply that they can’t cancel my order (what?) and I have to do it myself from my customer’s account. Ok, on Feb 21 canceled order and got confirmation that they have reimbursed.
Week later no refund as in previous reviews, many emails with requests and many replies “as soon as possible”, “quickest possible way”, “sent request to accountants departments” and so on.
In the meantime it’s Mar 3 and still no refund.
It’s definitely scam.
And now I doubt even the authenticity of their stuff as can’t imagine, for example, Tom Ford to authorise a dealer with this style of customer service.
To Edel-optics.co.uk: I don’t need your lies in reply, I need refund.
UPD. Yes, they emailed me with additional information but it was again full of “if” and “when”, nothing definite. So, i claimed on PayPal and got my refund. Hope PayPal will get their money back.
But what really surprised me that their rating here is still 4.1 after so many bad reviews in row.
3. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Hello NT
Firstly, we would like to apologize for all the issues around your order.
In the past few weeks, due to financial difficulties, we have been unable to comply with our delivery times and have experienced delays by issuing refunds on time. Therefore, we have decided to file for insolvency as a way to find a solution to continue offering our usual reliable service as soon as possible.
These details are also available on our website under the Help Center. From now on, we will be working in close coordination with a court-appointed insolvency administrator. Due to insolvency law reasons, we cannot provide a refund. As soon as we receive more information, we will send it to you immediately.
Furthermore, we would like to mention that we will soon be sharing more information about a new strategic partnership with our customers. This partnership strengthens our position and assists us in overcoming the challenges we face. Together with our new partner, we will have all the best conditions to provide our mutual customers with an even better service.
Thanks for your understanding.
Best regards,
Edel-Optics
No refund and constant excuses- Possible Scam
Absolutely awful customer service- I returned a number of pairs of frames, which this company confirmed receipt of on 8th February, and they advised I would receive a refund in 1-3 days. I am yet to receive this and attempts to contact them are met with vague response that my request will be “sent to the accounts department”, but then still no money is refunded. I managed to speak to someone on the phone, who advised that it would be “sent to management to do manually” but that it may take 2-3 weeks as they’re, “too busy”, and that they couldn’t guarantee that it would be done even then. Very doubtful that I will actually get my money back at this stage and would definitely not use this company again or recommend it to anyone.
Update- I still have not been provided with a refund and there is no explanation why this has not been done, just vague mentions of “passing it to accounts”
26. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Dear Julie,
we would to apologize for the unexpected delay in processing your refund.
Over the past few days, our Customer Service Team has escalated your refund request to our Accountancy Department multiple times. We can assure you that the whole team is actively working to resolve this issue as quickly as possible.
Please rest assured that as soon as we receive an update, you will be immediately notified via email.
Best regards,
Edel-Optics Team
No refund
I sent 7 emails asking for a refund. Each time they apologize saying they sent the information to the accounting department. Today is the 16th day since I returned the sunglasses and I have not received my refund yet. I am very disappointed with the customer service.
UPDATE: Today is the 23rd day of waiting for a refund.
6. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Hello MR.P
We want to expressly apologize for the delay in your payback.
The money will be refunded by our finance department soon.
Best regards,
Edel-Optics
Edel-Optics UK has filed for insolvency!
Like other previously happy customers who have been disappointed by their latest dealings with Edel-Optics, I too think this company's performance has degenerated badly.
They're probably OK if what you order is actually in stock but if not then forget it!
In my case, I was kept waiting for over a month (due to 'supplier problems') before being told of a further couple of weeks delay before they 'expected' delivery. I've now cancelled the order but am still waiting for my refund over a week later.
In the meantime I've ordered the identical sunglasses from another supplier which were delivered within two days.....
Edited: another week has passed, STILL no refund. Their latest excuse: " a delay in the manual refund due to unexpected technical difficulties"...!
I suggest anyone contemplating purchasing from this company should bear my, and others, experiences in mind before placing an order.
Update: another week has passed, STILL no refund - am beginning to suspect, like other disgruntled customers, that there is something seriously amiss with this company: cash flow problems, about to go under perhaps? I've now raised a chargeback with my credit card company who have credited my account with the money while they try to get it back from Edel-Optics (hope they have more success than me!) BE WARNED!!
FURTHER UPDATE: EDEL-OPTICS UK HAVE NOW FILED FOR INSOLVENCY - IT GIVES ME NO PLEASURE TO HAVE BEEN PROVED RIGHT. SUGGEST ANYONE IN A SIMILAR POSITION TRIES TO RECOUP THEIR MONEY VIA CHARGEBACK OR SIMILAR. ANY NEW CUSTOMER CONTEMPLATING ORDERING GOODS FROM THIS COMPANY SHOULD THINK VERY CAREFULLY BEFORE DOING SO.
13. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Hello Anthony
We are sorry for the delay and apologize for the inconvenience.
The glasses you ordered are not in stock and have therefore been ordered by us at our manufacturer. A repeat order is normally sent to us within 2 weeks.
The delivery delays were caused by unexpected supply chain challenges, which were beyond our control. We want to expressly apologize for the delay in your payback.
The money will be refunded by our finance department soon.
Update15.03.2024
Due to the provisional insolvency proceedings, we cannot currently issue refunds for payments made before February 23rd, 2024. Once we have more detailed instructions from our provisional insolvency administrator how and when to file for your outstanding claim, we will immediately share it with you.
Our shop remains operational, offering only products that are available for immediate dispatch. For orders made after February 23rd, 2024, we can assure that in case of a return, a full refund will be issued.
Best regards,
Edel-Optics
Ordered a pair of Levi’s frames i had…
Ordered a pair of Levi’s frames i had lost arrived quickly and safely
Thanks 🙏🏻
9. helmikuuta 2024
Excellent service.
15. tammikuuta 2024
Not recommended
Kept me waiting a month, then told me the frames I ordered were no longer in production. A month with my back-up frames for nothing! I await their hollow apologising below...
12. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Hello NG
We sincerely apologize for the inconvenience caused by the unavailability of the glasses. Unfortunately, we received information from the manufacturer stating that the model you ordered is no longer in production and is no longer available. This naturally impacts our inventory, as we had ordered the glasses directly from the manufacturer.
Best regards,
Edel-Optics
Very disappointing experience during…
Very disappointing experience during Black Friday. I am a returning customer and can say service has deteriorated considerably. Spent hours browsing and trying frames to save to profile and purchase during Black Friday sale. Successfully ordered two pairs and then had one email advising of a delivery that never came. After getting in touch I was told to browse and select something else within the same price range as they had No Stock and no idea when suppliers will provide any. This is ridiculous and I will not bother again.
19. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä edel-optics.co.uk
Hello Margarita
We are sorry for the delay and apologize for the inconvenience.
The glasses you ordered are not in stock and have therefore been ordered by us at our manufacturer.
A repeat order is normally sent to us within 2 weeks. Unfortunately, there has been a delay at this time, we have recently
heard that there are currently some production issues at the manufacturer.
Best regards,
Edel-Optics
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