ECS Tuning LLC. Arvostelua 4 558

I went to the ECS facility and had my Audi S8 tuned with the APR Sage 1 tune. Nelson walked me through the tune options to determine which performance upgrades best worked for me. 40 minutes later they were done and he walked me through the procedure for selecting the modes I would be able to use. Great service! Great price too on the mod. I’ve ordered from ECS over the last few years and have always been thoroughly happy with the process and the products. Excellent work!

Plusieurs commandes passées chez eux. Rapide, efficace, du choix et de la disponibilité, un service client disponible et précis. Je recommande.

Got the technical advice I needed (a clear explanation regarding my specific application).

This has to be the most horrifying experience ever ordering anything on line. ESC Tuning is a. Highly dishonest company! I ordered a part that I desperately needed overnight. I paid $82 for overnight shipping, after having to create at PayPal acct that I didn’t want, but I desperately needed the part overnight to make it a crucial (life or death) medical appointment for a procedure that I waited a very long time to recieve. Needless to say, after all the trouble to pay $82 for an overnight delivery, they shipped the part and not only was it not shipped for overnight, but an entire week later. When I called and explained my complete situation, they could not have cared any less!! I have never in my life experience anything so unprofessional and with such lack of accountability and integrity! PLEASE, PLEASE stay away from this circus of an auto parts store. RUN! They apparently are also notorious for shipping wrong parts!!
Needless to say I missed my procedure… and because of the far distance no Uber or Lyft service was an option.

Didn't send me order email, order not listed in account, customer service ignores me, and refuses to solve the problem. Take your business elsewhere as their competition does not treat customers this way.

Prior to placing my order, I was emailing with one of the Sales reps to clarify some details on one of the items. After several days (which should have taken 5 minutes), he ultimately confirmed the details. Unfortunately upon receipt, the item was in fact not what I ordered. I contacted ECS to advise of the issue & asked them to once again confirm if they carried the exact item I was looking for. Similar to the initial request, I should have received confirmation within 5 minutes but after 4 days & at the time of this review I have yet to receive the courtesy of a response. Secondly, I placed two separate orders, both of which had the wrong state sales tax rate applied. I have contacted them four separate times over the course of a week & still awaiting for the issue to be corrected. I will likely look elsewhere for any future parts. They have been nothing but frustrating to deal with & not worth my time.

Ordered a part with expedited shipping that was deemed compatible for my vehicle. Once part was received, we realized it was not compatible and upon reaching out to customer service they confirmed it is not for my vehicle even though it was listed on their product page. They refused to refund the shipping for the order as it was still shipped within the guaranteed timeframe.

I recommend making sure parts are compatible elsewhere before purchasing anything and beware of the poor customer service.

I went to ECS (virtually) to get brakes for my wife's 2018 Audi Q5. I worked with a nice CS agent, gave him the car's VIN to look up parts which happened rather quickly. ECS shipped the parts which arrived roughly a week later 'YAY CAN INSTALL BRAKES!".

So after de-rotoring, padding and having the car up in the air I noticed that the rotors were a different diameter than on the car. This was not good! I called ECS and reported an issue and asked them to help correct the problem. The first CS agent no help. The second no help either. Skipping forward I talked to via chat and phone, six customer service agents. Finally I asked to speak to their manager "Melissa". Bottomline, ECS will not earn up to their error. The WILL NOT initiate an RMA and WILL NOT cover the return shipping ....if this isn't bad enough they want the customer to absorb the original shipping cost refunding $100 less than the original purchase price.

Folks, these guys aren't legit. They are running a scam whereby they make their money on shipping incorrect parts and only refunding a portion of the payment. Now if it was my error on ordering incorrect parts, I can kinda understand. Here ECS did the look up, specified the parts and represented that they were correct via VIN number.

I didn’t have problem with my purchase or parts received but do not use them based on there lifetime replacement policy! It’s a joke it not free replacement it’s lifetime paid replacement they will let you buy it as many times as you want. Read the policy you pay for the replacement they keep the money as store credit so unless you have future purchases with you never get your money back. Part two you have to pay for the shipping on the return which is my case was $100 and I don’t get my money back so my lifetime replacement has now cost me $400. If you continue to read the policy your in-store credit expires in two years, correct it has a time limit so the whole policy is built around keeping your money. It should not be called lifetime replacement. It should be called. Will let you buy it for a lifetime replacement as many times as you want.

My order arrived much sooner than I had expected. Upon arrival, I was promptly checked in with via email by the team, who kindly inquired about my satisfaction with my order. I was thoroughly impressed with the quality of the product and will definitely be ordering from ECS Tuning again!

Coiloiver spring broken into 2 piece, despite running on normal road.

ECS Tuning is actually more than a source - it is a wonderful reference to make your car exactly the way you want ikt. I use the ECS Tuning site to check parts AGAINST BMW / Mini to verify accuracy, part numbers and prices, as well as availability. E CS typically excels on the majority of these points and ships free at $49+ which is really fair. They have excellent support and liberal return policy.

I have a current open ticket (as of 2/13/26) and I am receiving 0 response from their support. My ticket was escalated to their manager Erin who has not replied to me.

This is the 2nd set of Monoball control arms (preinstalled) that I have purchased from them, both have failed, first set I ordered last year, had them installed, and the bushing fell out of the control arm, under their warranties, I ordered a 2nd pair and had the 1st part refunded, same exact issue happens again. Their support team confirmed in the email that this was a defect and a failure, after paying over $1600 for remove, install, and allignments, their support told me that I can't get a refund but just a store credit, it has been less than 90 days since the last order was received and it is a clear defect of their product, that is costing a customer an arm and a leg, and they won't respond anymore. I Have tried calling support weekly and I dont get any help other than I have to wait for Erin to reply, but still no response.

As a customer, I understand their policies, but their support has not made me want to remain as a customer, with little solution for an issue that is a defective part and a hazard for their customer.

The shipping department is terrible. How hard is it to verify an address label can be created for a certain location? If you can’t, you would think they’d reach out and let the customer know. Not the case, instead they toss a coin and see where it lands. I’ve had 5 packages turned around from either FedEx or UPS because of it.

I don’t write public reviews, but at this point I feel forced to do so because I am fed up with their inefficiency and lack of communication from their team. I’m at the point where I probably will not order from them again.

It's a good place to locate product. Although they're shipping it is absolutely atrocious. Even when they don't roll out an excuse of they were doing inventory or they were shut down for some other reason. There are literally a five hour and twenty minute drive form me yet it takes product4 to 5 days to arrive after it ships.

I’ve purchased multiple OEM and aftermarket parts for my car in the last 14 years and haven’t had any problems whatsoever. Will continue to buy products from ECS as long as I still have my car. It would by nice if I win the spin game 😆

Sent older wrong product, return processed smoothly, then correct part was sent.
They should have sent the same part that's advertised on their website 1st, instead of some older outdated inferior part .
Delay and hastle

DO NOT ORDER FROM THEM. I ordered some parts from these people and between them and UPS delivered the package somewhere else. Now they are putting a enormous effort changing the story over and over to do not refund my money and also had the audacity to ask me to investigate on their behalf to try to locate the package they miss-delivered one month ago. It looks like this will end up in court, it's a good thing all the communication is on the record and a judge will see right through it very quickly.

Poor customer service. I had an issue with a tune I bought through ECS and when I contacted their customer service for resolution, they were unable to assist and kept providing different excuses. After calling 5 or 6 times, I ended up contacting the manufacturer of the tune (Integrated Engineering) and they were able to address my problem. ECS, you need to do better.

They sent me the incorrect coilovers 3 times in a row. The third time, they insisted that the wrong coilivers they were sending were actually the correct the whole time. I even sent them my vin number for the vehicle and brought them in to be installed (over $1000 in labor). Guess what! still the completely wrong part, and did not come close to fitting. Ridiculous job done by every single department in this facility. I can not even fathom what is going on over there. DO NOT BUY PARTS HERE.