Easipay Carpets Ltd Arvostelua 

3 862
•
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I am extremely happy with my flooring, such a great company. The whole process from start to finish was made easy for me as someone who struggles with anxiety. My fitter, mani was amazing, respectf... Näytä lisää

Saanut 5/5 tähteä

Amazing from start to finish. Rep was informative and helpful and professional. Explained the turn around times costings from the off so no hidden charges. I was contacted within a week to arrange fit... Näytä lisää

Saanut 1/5 tähteä

Hands down the worst experience I’ve ever had with a company. They have failed to show up for my fitting four times, and on one occasion they even provided me with the wrong fitting date. Eac... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Really happy about the quality of work however the fitters fees are a bit on the higher side £130 to fit a bedroom and hallway with lino while having to remove your old flooring yourself. For comparis... Näytä lisää

Yrityksen tiedot

  1. Lattiamateriaalit
  2. ja myös
  3. Mattokauppa
  4. Parketti- ja laminaattilattiat

Yrityksen kirjoittama

We are a Yorkshire based company that pride ourselves in providing our customers with products of the finest quality and an excellent personal service.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

4 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 86 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(3 862)

572 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Poor workmanship and even worse customer service

I paid for new carpets which were poorly fitted. The company agreed the fitting was unacceptable and arranged a return visit to rectify it. On the day of the appointment I waited in all day. The fitter didn't respond to calls or texts, and although the office said they would contact him and provide an ETA, I never received one. I was left waiting until the end of the day with no communication. I simply wanted the carpets fitted properly and expected better customer service. Very disappointing. This is taking way too long to resolve, almost 2 months now since fitting.

Edit: it's now 2 months on from original fit, fitters came out to "fix the issues" yet I'm still left with loose carpet edges and poorly cut corners, poor sloppy finish, and for some reason my repeat requests to receive a full refund so I can get the job done elsewhere is repeatedly being ignored. Avoid this company. Fitters also told me I'm "picking at details" I don't think that's acceptable given the awful job they continue to do.

20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and completely understand your frustration.

We appreciate that the initial fitting did not meet the standard either you or we expect, and we're especially sorry that you were left waiting in all day for the arranged revisit without any communication. This is not the level of service we aim to provide.

We understand how disappointing it is that this has now been ongoing for almost two months. Please be assured that your concerns have been escalated, and our manager will be contacting you as soon as possible to discuss the situation and agree on the best way to bring this matter to a satisfactory resolution.

Thank you for your patience, and again, we apologise for the inconvenience and disappointment caused.

Saanut 5/5 tähteä

Brilliant

Brilliant, quick easy. The fitting lad was top notch. Would recommend to anyone!

17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you, Lauren. We’re so pleased everything was brilliant, quick and easy and that the fitter was top notch. Thank you for recommending us!

Saanut 5/5 tähteä

100% recommend this company…

Could not recommend this company enough, absolutely fantastic experience with them and my new flooring is fantastic! Payments are fair and catered to you, the quality of the flooring is outstanding my whole experience with this company has been smooth and fast.

16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you so much, Toni. We’re thrilled you’ve had such a fantastic experience and love your new flooring. It’s wonderful to know the payment plan worked around you and that you’re so impressed with the quality. Your 100% recommendation means a lot.

Saanut 5/5 tähteä

100% satisfaction

From start to finish I have no complaints really easy straight forward easily explained on how payments and the steps that will taken.

The lady that came out to measure my space was lovely very respectful and very helpful

The fitter again was brilliant text me too keep me updated on arrival was very fast and professional 100% would use this company again

15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you, Rebecca. We’re delighted the whole process was straightforward and clearly explained from the outset. It’s lovely to hear both the lady who measured up and the fitter were respectful, helpful and professional. We’d be very happy to help again.

Saanut 5/5 tähteä

Just had two bedrooms a landing and…

Just had two bedrooms a landing and staircase done. we had painted our rooms ready and undercoated i said it is fine if you catch the walls etc. I know it can't be helped i will just snag the walls afterwards there was only 3 scuff marks 2hrs start to finish highly professional would highly recommend we have another bedroom to do as we emptied the two into 1.
The quality of the carpets and underlay is excellent so soft under foot can not fault them.
Even the gentleman that came to measure up was so informed and told me everything thing I needed to know.
Measured the 3rd room ready so just a deposit to pay and then the money will be added to the total of what's already been done.

15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you so much, Simon. We’re thrilled you’re so pleased with all the work across your bedrooms, landing and staircase. It’s wonderful to hear the fitters worked so carefully around your freshly decorated rooms and that the carpet and underlay feel fantastic. We look forward to helping with that third bedroom!

Saanut 5/5 tähteä

Easipay are just brilliant

Easipay are just brilliant, from ordering , customer service was great. The measuring the guy was very polite talked me through the plan explaining everything and going through prices . I was kept informed every step of the way. The carpet fitters are polite, they did an excellent job . I’m very happy. I would highly recommend Easipay they made everything so simple for me, no hassles along the way. I’ve had several carpets from them , they made everything simple, no issues along the way. Thank you to all the Easipay team 😊. One very happy customer.

15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you so much for your wonderful review and for continuing to choose us for your carpets. We’re delighted the whole experience has stayed simple and hassle-free, from ordering and measuring to fitting. Your continued support means a great deal to the whole Easipay team. 😊

Saanut 5/5 tähteä

From a neighbours recommendation

From a neighbours recommendation , to our visit from Dave .
The service was excellent , Dave was professional & courteous & explained the products available.
We chose the carpet we wanted, paid Dave our deposit & after the first payment we heard from the fitter Mani .
He was professional & courteous also . Phoned me the day of fitting & arrived after 30 minutes
My wife & I are very pleased & will definitely recommend yourselves to family & friends !

14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you so much. We’re delighted your neighbour’s recommendation led you to us and that both Dave and Mani looked after you so well. We’ll be sure to pass on your lovely comments to them both. Thank you for recommending us to your own family and friends too!

Saanut 5/5 tähteä

Absolutely amazing work the staff are…

Absolutely amazing work the staff are absolutely lovely and I love my vinyl flooring from having my rooms measured to then having the flooring put it was only a week between super quick and didn’t take long at all thank you very much

14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you, Rea. We’re so pleased you love your new vinyl flooring and that the whole process was completed so quickly. It’s wonderful to know you found the team lovely from measuring right through to fitting.

Saanut 5/5 tähteä

Good service

Good service, staff and fitters are polite (some fitters comical😂) they’re very quick to get you booked in for home visit and fitting with no hidden costs, also products are very good quality, I’m a happy customer, shame they don’t do floor tiles too as I need them.ive used this company 3 times now and no issues at all.

13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you so much, Amanda. We’re delighted you’ve now used us three times without any issues and continue to be happy with the service and quality. We also love that some of the fitters provided a bit of entertainment along the way! 😂 Thank you for continuing to choose us.

Saanut 1/5 tähteä

I don't know whether to be offended…

I don't know whether to be offended insulted or totally disappointed after the previous review that won't let me respond to it I've received an email about offering me 92 pound that is one month payment off the final bill after all the inconvenience and then being told they would have to rip my whole Florida because of a scratch that the fitter made on the installation all the inconvenience and the amount of time I've had to wait for this to then often in 92 pound honestly I'm okay thanks

14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

We are sorry to hear that you remain dissatisfied.

To clarify, it is not us preventing you from responding to your previous review. Trustpilot does not allow businesses to enable customer replies in the way suggested, and you are able to edit your existing review if you wish.

Regarding your concerns, the goodwill payment offered was intended as a gesture in recognition of the delays and inconvenience experienced, not as a reflection of the value of your flooring or the overall situation.

As discussed during the inspection, the recommendation to replace the floor was made because the scratch occurred during installation, and achieving an acceptable repair could not be guaranteed. We appreciate that this has been a frustrating process.

As this

Saanut 5/5 tähteä

It’s such an easy process

It’s such an easy process, every member of staff was so polite and helpful. Everything was done fast from start to finish, the carpet fitters were speeding and cleaned up afterwards. I would highly recommend them.

13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you, Chloe. We’re thrilled you found the whole process easy, quick and helpful. It’s lovely to hear the fitters worked quickly and cleaned up afterwards too. Thank you for recommending us.

Saanut 5/5 tähteä

The gentleman were very polite and done…

The gentleman were very polite and done amazing job cleaned up to . Really happy with the job . My daughter even cried how lovely it looked . Thank you

13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you so much, Samantha. We’re delighted the team were polite, did an amazing job and cleaned up afterwards. Hearing that your daughter was emotional because of how lovely it looked is incredibly special. We hope you both enjoy the new flooring!

Saanut 5/5 tähteä

My flooring is perfect and the fitters…

My flooring is perfect and the fitters were fantastic I would recommend easipay to anyone

13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you, Beverley. We’re delighted your flooring is perfect and that the fitters were fantastic. Your recommendation means a lot to us.

Saanut 4/5 tähteä

Very quick and efficient with setting…

Very quick and efficient with setting up the appointment and was professional.

There was some issues with the fitting team however this was resolved fairly quickly and flooring was fitted and looks very good.

10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you, Aaron. We’re pleased to hear the initial booking process was quick, efficient and professional, and that you’re happy with how your flooring looks. We’re sorry there were some issues around the fitting, but we’re glad the team were able to get them resolved quickly and get everything completed for you.

Saanut 1/5 tähteä

Had my flooring down 5 months then it…

Had my flooring down 5 months then it started chipping in the middle. Fitters came out to inspect and accused me of moving furniture over it. I have now had to get it sorted by another company because they wouldnt sort it out.

6. toukokuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Hi, we're sorry to hear you've experienced this.

Unfortunately, we're unable to locate your details from your review alone. Could you please send us your full name, postcode, and, if possible, your order or invoice number? Once we have this information, we'll be happy to look into your case and review what happened.

We look forward to hearing from you.

Saanut 5/5 tähteä

Impeccable

Impeccable. Great quality carpet, fitted brilliantly. Thank you.

10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you, Kelly. “Impeccable” is a fantastic compliment! We’re so pleased you’re happy with the carpet quality and fitting. Thank you for choosing us.

Saanut 5/5 tähteä

Service was fantastic

Service was fantastic, quality of the flooring are stunning, quick easy transactions

9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you, Jessica. We’re delighted the service was fantastic and that you love the quality of your flooring. It’s great to know the whole process felt quick and easy too.

Saanut 5/5 tähteä

Great choice of carpets

Great choice of carpets! From the start, the sales man was friendly and offered many options. Ladies over the phone when i have called have also been pleasant. The carpet fitters were friendly and efficient.
The only negative is i had to wait over a month for a fitting date, and the day before fitting, i had a text to say the fitter has van issues so would come a day late which is not his fault but problematic when i had to take another day off work. It was well worth the wait though as the new carpet has transformed my lads bedroom! I will definitely use them again.

8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you so much, Abby. We’re delighted your son’s new carpet has transformed his bedroom and that you were happy with the choice, staff and fitting team. We’re sorry the fitting took longer than expected to arrange and that the van issue caused you extra inconvenience at the last minute, so we really appreciate your patience and understanding. It means a lot that you’d still happily use us again.

Saanut 5/5 tähteä

OUTSTANDING SERVICE

Absolutely outstanding service from Robbie and Paul, kept me informed all day of any delays that occurred, fitted the carpet with ease, and I have to say it looks stunning highly highly recommend Easipay, excellent service from the initial measuring appointment to fitting today, THANK YOU 😊

8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Easipay Carpets Ltd-logo

Vastaus yritykseltä Easipay Carpets Ltd

Thank you so much, Heather. We’re thrilled Robbie and Paul looked after you so well and kept you updated throughout the day. It’s wonderful to hear your carpet looks stunning and that you received excellent service from the initial measuring appointment right through to fitting. 😊

Saanut 2/5 tähteä

The fitters well the man said i needed…

The fitters well the man said i needed half an inch off 2 doors that's total 1 inch "then he said 40 pounds i said why that much he said I quote "i had to buy this tool and costs 40 pounds and then said Quote"u have just paid for his tool utterly discusting.

18. kesäkuuta 2026
Oma-aloitteinen arvostelu

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