Easi | Novated Leasing & Salary Packaging Arvostelua 

This is the worst novated company. They took over kooya novated leasing and ever since then the communication to get something solved always takes at least 48hours. I paid my residue at the end of the lease and I have to chase up the ownership papers. I’m still chasing them after last payment August 25. I actually just remembered I didn’t recieve any acknowledgment that they received my last residue payment. I just finished ringing them again and again I have to wait 48hours to see if they have received my payment. I said lady I’ve paid and I just want to know the process. Not happy but I will come back with the outcome in a few days. Hopefully it’s a successful update

I recently completed a novated lease with Dean from Easi, and the service was outstanding. Dean was professional, friendly, and incredibly patient in guiding me through each step of the process. He explained everything clearly, answered all my questions promptly, and made the entire experience smooth and stress-free. I really appreciate his support and highly recommend him to anyone considering a novated lease.

Awesome experience with Easi- I highly recommend this service to anyone thinking about a novated lease. Emma Poetschka, the novated leasing specialist, was extremely helpful and communicative, and supportive throughout the entire process, making everything straightforward and easy to navigate.

Tayla was the biggest help, she made everything seem easy, responded to my texts and calls in the late afternoon, I’m so appreciative, thank you!!

Chad was great throughout the whole experience. I was attentive and patient with all my questions and gave me time I needed to deal either other things on my plate without feeling pressured or guilty about all the time he had already committed to me when I was still tentative.
I have already recommended him to others!

Kiara has been an absolute pleasure to deal with making the entire process so easy and the speed and efficiency has been outstanding I can't thank Kiara and the Easi team enough.

Easi provided us a quote, which included the Minor Damage Repair protection service. We accepted this quote, and requested they send it through for our signature.

They sent through a different quote - but only slight differences. The main figures all were identical, including the overall per fortnight cost, so we didn't see that they had removed the Minor Damage Repair cover.

We then went to request a repair of a small mark on our 2 month old car, and they said "you didn't get that included".

It has been over a month since we first raised the request and we aren't any closer to a solution. There seems to be a lack of care, and no accountability has been taken beyond admittance of a mistake by Easi.

I have to follow up constantly, there is no proactive communication or any ETA or expected resolution provided. Poor experience.

Very disappointing, and would recommend caution - carefully compare any quotes you receive and agree to with the one they actually send for signing.

Edit: changed to 3 stars (up from 2) because the resolution in the end was good. I would have been 5 star happy with this as a solution if it was done up front - accountability taken while explaining what happened and how it would be resolved for us. Just a shame it took so long and that the first person we had to speak to didn't seem to care in the slightest.

Excellent Novated Lease Experience with Easi!
I recently completed the process for my new novated lease through Easi, and I couldn't be happier with the outcome.

The entire process was straightforward from the initial query right through to finalising the documentation. I was honestly expecting a complex experience, but the team at Easi made it feel seamless and efficient.

A special shout-out must go to Kiara, who managed my application. She was great—professional, knowledgeable, and always quick to respond to my questions. She clearly explained every step, ensuring I was comfortable and understood exactly what was happening.

I highly recommend Easi, and Kiara in particular, to anyone considering a novated lease. Five stars!

Stan Write has been amazing through the whole process; I purchased a Hi end vehicle on hire purchase finance, due to where I am situated, I reached out to Stan about placing an already financed vehicle onto a novated lease which I thought you wouldn't be able to do. Stan went through the process with me on the phone on how easily this was. Stan provided a quote for my package deal, Fuel, Tyres, any maintenance on the vehicle Rego we settled on the right quote and then from there we started the ball rolling. a month or so later my once hire purchased vehicle is now on a fully maintained leasing package which my tax dollars are paying for, and it was so EASI

Kiara at Easi was so great to deal with. She took care of everything, communicated really well and overall made the process as seamless as possible. Highly recommend

I leased my car through Josh at Easi, he is a top bloke really helpful and answered all my questions thoroughly and quickly. The turn around for him finding and getting my car was really fast can’t recommend enough!

The customer representative made the process so easy and effortless. Within a week, I went from an enquiry to placing an order for a new car.

Second car with EASI -FIVE STARS *****

Both times my experience was amazing. Team was super helpful, kept me informed every step of the way and answered any questions I had. Kiara and her colleagues are amazing and I could not recommend them more.

My novated leasing hadn't been smooth until I had a call from Kiara Robles, A Novated Lease Specialist from Easi. Kiara went extra length with her own extra time to ensure that the process went well and in time. She was always ahead and kept me informed throughout the entire novated process—every single step, one at a time. For example, financial approval normally takes two to three working days, but she got it done in just one day.

Just wanting to give a big shout out to Josh Berison for all the work and efforts he put in for me. Not only did he show outmost professionalism but he made the process feel very welcoming, easy, reassurance, and made it all personally matched to me. To be honest I feel this gentleman has given myself and my family the opportunity we have been looking for. Thankyou for all your work Josh.

I recently entered into a novated lease for a new car through Easi and had the luck and pleasure of being assisted by Kiara Robles. From start to finish, Kiara made the entire process truly “easi”! She was incredibly responsive, knowledgeable, and genuinely helpful throughout. Her professionalism and friendly approach took all the stress out of the process, and I couldn't be happier with the experience. Highly recommend both Easi and Kiara for anyone considering a novated lease!

My novated leasing process was a breeze with easiFleet. Dean was very patient and answered all my questions. The responses were very fast too. Overall very happy with easiFleet services.

I want to give Kane Tenace a 100 stars out of 5 stars - the service, communication, efficiency was second to none, he truly depicts the company name and values of a seamless and Easi service. Can't recommend him and Easi enough!! Thank you Kane!

Kiara was incredibly helpful and ensured the process delivered results as expected in a time frame that exceeded expectations. The consistent and positive communication were greatly appreciated.

I had the absolute pleasure of being assisted by Tayla Giri and I can confidently say she is one of the best customer service professionals I’ve ever come across. From start to finish, Tayla went above and beyond to make the entire process smooth, efficient and stress-free.

I was on a tight deadline to avail a particular benefit and Tayla made the impossible feel effortless, she got everything wrapped up in just one day. She coordinated with my employer, finance team and even the car delivery service, managing everything with such ease and professionalism. Thanks to her incredible effort and dedication, everything was perfectly in sync and my car was delivered on time with the full benefit, right on the very last day it was available.

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