EalingCouncil Arvostelua 

Terrible customer service in the housing benefit department, they have a can’t be ask attitude it’s appalling, and it’s been going on for years, there are only a handful for of good apples in that department.

I gave 1 star because you can't give 0. I think the average rating is quite telling.

Ealing council are, in every aspect, an absolute waste of space and funds.

They do nothing, they're not proactive, they're not reactive either. It takes them weeks if not months to respond. Their website doesn't work, it looks like it was built in the 90s. If you try to reach out to a person because of this, good luck because they're all either too stupid or too lazy to help, I couldn't tell which but it doesn't really matter.

I feel bad for the people who need support from the council because they're clearly not competent to do their job properly.

Absolute joke, I didn't think a governing council would stop me from choosing to live in a certain area but well done, you achieved it!

absolutely awful website, puts me into a loop trying to register for council tax.

I have been living in London for a long time and I moved to Ealing and this is by far my worst experience with a council. Extortionate monthly amount to pay for an appalling service. A complete disgrace for the honest taxpayer. Where does the money go???
The website is chaotic on many levels.. I unfortunately don’t have any compliments to give, no one seems to care or look at the majority of negative reviews. It’s high time to act positively and improve massively the service for the general interest and the taxpayers who work hard and deserve a good quality service. The management needs to take into account all those comments!

I have been a tenant since 1984. I am registered disabled and vulnerable, and I am a pensioner. I have been without the use of the only toilet on the property for 5 days, and had 5 different "repairs" people come to "fix" the issue, only to be told that they didn't have the right tools, or that they weren't the right team. I am put on hold for at least an hour every time I call. The customer service team are unsympathetic, with no sense of urgency or care. Because of the anxiety and worry of not being able to use the toilet, and being a renal patient, I have ended up in hospital because I have had not had use of a toilet. Ealing council, and the people they contract their repairs too, see and speak to us like third class citizens, have no sense of care, professionalism or duty. The 'Manager', who I have no clue of, has been "told about the situation and is dealing with it". Thank you for nothing, Ealing council, I am back in hospital due to your utter lack of care

It’s terrible, you can’t even pay for a parking fine and the customer service is poor. I know everyone’s got their problems but I really think that a council should brush up on there skills not everyone perfect

The worst council I came across!
It's super expensive! I lived in a beautiful area of Putney and paid for two bedroom flat £80,here for 1bedroom it's nearly £200!
I also change the gym and joined Acton Center and my gosh it's a nightmare! It's run by Ealing Council!
Dirty place,old and missing equipment,broken toilets and lockers and the roof of the swimming pool is leaking when it's raining!!!
I made many complaints to the gym together with a lot of people who are also a members and we are just being ignored.
Putney Leisure Centre changed all the machines, exchange the gym equipment,refreshed it and did not even put the price up!
I was forced to pay extra as it was impossible to even book the classes! And for this condition!
You are taking so much money and you can't even provide a healthy environment at the gym!
Disgraceful!!!

I would say im pretty IT literate (I am a computer programmer) but Ealing council website is almost unnavigable unless you know exactly where things are to begin with (which we don't). Documents don't upload, there is little communication and there is very little in the way to actually to talk to an individual who knows what to do

Hammersmith and Fulham Council is the Absolute Best in London.Ealing is terrible the state of the pavement and rubbish everywhere. Perivale is a damp with residents that don't care about the environment also home owners tend to alter the character of the houses with ugly. Home improvements.dpring 2025 we are leaving.

This is the worst council in London, you cannot contact anyone I have tried to change my address online but It doesn't work a nightmare. Don't even let me start about the rubbish....I can go on and on and on!!!!

Spent approximately an hour trying to complain about builders waste on the pavement got to end of form then bombed out .

Makes you wonder if they "act" the way they are, or they just are a simple bunch of ignorant thieves?
Not surprised to see all bad reviews about them and that they don't care what public thinks of them. Had a nasty experience with Ealing Council and if you can- avoid them.

worst council tax team on earth, keep sending me letters even after i made my payments + on my previous payments added extra charge. i really think whoever is in charge of this team should be fired ASAP.

Also please refrain from sending threatening letters because you are in the wrong, may God serve justice to you

Also no way to speak to anyone on the phone?

I am a landlord and I believe I have let my property to the council of the Ealing for almost three years now. However since the interest rate on my mortgage gone up and I couldn’t afford to pay my mortgage on this property, I have decided to sell the house. I have contacted the agent who arranged the let and requested to notify the council about my decision. (Also, when I visited the property to find out if they had any news of any relocation plans, I have realised that the house is totally unsuitable for this family anyway!!!)
For while I didn’t receive any response from the agent, then I found the name of the person in council who arranged the let. Mrs Maxine Hamilton, to request relocating the tenants so I could sell the house. I have sent a email to Maxine Hamilton an email to request the tenancy agreement to find out the date that the tenancy expires. And to discussing the situation as I don’t wish to make any family homeless, but I am making loss on this property which I can’t afford to maintain anymore. However, since I had no reply, I found her number from council and called her. I had the most unpleasant conversation with this lady. The call was made on this number 02088255633 on Thursday 21 September at 16:15. I tried to explain my circumstances, she was so unpleasant and said the contract is between the council and the agent and she will not discuss the matter with me. And when I said this is my house, she told me to take a legal action!! I told her I hope this call is recorded she said; “I am not going to carry on with this conversation and you are not a nice person!!” and put the phone down.
Now I have received a “none completed” tenancy agreement.
The Date is unclear. One date is only 2021.. the other 18th December 2020.
The address on the tenancy is:
Legal Services
(5th Floor)
Perceval House
14-16 Uxbridge Road
Ealing W5 2HL
The name of the tenant on the agreement is:
THE COUNCIL OF THE EALING
NEW BROADWAY
TOWN HALL
EALING W13 2BY
there is no rent figure on the tenancy and no signature either!
The end day on the tenancy is 16th December 2023.
Please help me, I don’t know how I can move forward from this?
Me and these tenants deserve answers and proper treatment from Ealing council.

They care very little about their residents. We pay very high council tax, yet the rubbish collection service is the worst I've experienced in London. If your bin happens to be overflowing on
because you have a little extra rubbish they will simply ignore and leave it on collection days.

This costumer service has abusive advisers who clearly hate their job, hate people, and when asked questions, shout at costumers like we are animals. No empathy at all. We want clarifications and instead of receiving answers we are harrassed. Worst costumer service in this country. They need 0

I am sick of Ealing council doing whatever they want to do. They make up their own rules and we have no power to challenge. I made my 3rd complaint about their service on the 3rd July. The first two responses they made up reasons to cover themselves and dismissed my complaints. Last complaint I’m yet to get a response. They took money out of my account without my permission. They are crooks.

Ealing council charge for my two bedroom flat £184 per month, which outrageous!! I live in W3 and the rubbish is overflowing; the flies are having endless parties! Absolutely disgusting!

My father always said: the ‘poorer’ the local councils are, the more council tax they charge, the more incompetent the local MPs are (read Private Eye magazine), in comparison to the rate other local People living in other areas pay I.e. Hammersmith and Fulham.

The PRS Licensing Team are amazing. I am so impressed particularly with Anne-Marie Joseph. And the rest of the team responded to my query within 24 hours. Keep it up guys!
Maria

THE WORST EVIL EMPLOYEES EVER. Nope👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

They all conspire against a person who is homeless and vulnerable, they pic the worst Narcissist employees..

They are out for the bonus they can get for sending people out of London,

I was once sent to the ends of the earth 🌍 to stay with my son, and I had no support there 👎🏾 and when I refused because I have no support there they tried to make me look like I needed psychiatric evaluation.

After I got an evaluation done .. ✅

The psychiatrist said there was nothing wrong with me … 😊

They conspired with the lady at the home I was moved to to pretend to welcome me, she signed into my universal credit and typed a change of circumstance on my journal , to make it look like I have accepted the home, in which they never mentioned to me had a scary basement that was haunted ..

I refused the house and they alternatively put me in a home with nightmare neighbours who torment my son and I everyday .

They don’t even care about the fact that I have a health condition that the torment from my neighbours was affecting my health..

These people who work here are the worst employees 👎🏾 who are out to just work less and get payed salary that they do not deserve 👎🏾

If you have Health condition, they will make it worse for you 👎🏾 All I have to say for these people is KARMA ☝🏾 EXISTS ☝🏾 GOD is watching ☝🏾